Official UK procurement notice
P-2449 Public Transport Customer Satisfaction Monitoring
Authority: Translink (Public body)
What is being bought
Published requirement descriptionTranslink wishes to appoint a service provider to facilitate customer satisfaction monitoring amongst Translink bus and rail passengers in Northern Ireland. Your response must be submitted via the relevant Call for Tender (CfT) on the eTendersNI portal. Instructions on how to submit your response can be found within the Interactive Walkthrough on the eTendersNI Homepage. No other method of submission will be accepted.
CPV: Customer satisfaction survey · Customer survey services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£800,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 70%
- Financial: 30%
Published award criteria (2)
- Technical: 70
- Financial: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 17 Aug 2022, 10:24 BST
- Last source update
- 24 Nov 2022, 15:23 GMT
- Award evaluation window
- 22 Sept 2022 – …
- FTS notice number
2022/S 000-033390- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-035f55Find a Tender
How it was run
Official notice- Submission deadline
- 22 Sept 2022, 15:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 22 Sept 2022, 15:30 BST
Timeline
22 Sept 2022 → 20 Jan 2023 · 4 dates- Submission deadline22 Sept 2022, 15:00 BST
- Bids opened22 Sept 2022, 15:30 BST
- Notice published24 Nov 2022, 15:23 GMT
- Bids must remain valid until20 Jan 2023, 23:59 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete24 Nov 2022, 15:23 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Client Analysis Relationship Development CARD GROUPSMEContract | £850,000 † | — | Awarded |
Contracts
Contract · Client Analysis Relationship Development CARD GROUPSME
- Signed
- 24 Nov 2022
- Value
- £850,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids · 3 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Translink LtdReview body
Bidders & participating suppliers
1 commercial party on the notice- Client Analysis Relationship Development CARD GROUPAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.