Find a TenderAwardedContract details notice
Published 10 Apr 2025, 17:03 BST

Official UK procurement notice

Contract for the Provision of Care and Support for Extra Care Services (Angel and Callendar Court)

Official notice

Authority: Gateshead Council (Local council)·Consortium: 2 public authorities

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Published estimate£8,750,163≈ £2.2m / year · £8,750,163 inc. VAT · 1 value update4.7% below published estimate
Submissions closed 27 Feb 2026awarded 28 Apr 2026
Awarded to Hales Group Ltd
Contract term 4 yrsends 19 Aug 2030 · up to 19 Aug 2033 with extensions · starts 19 Aug 2026

What is being bought

Published requirement description

Gateshead Council has reviewed and recommissioned the care and support contract for Angel and Callendar Court Extra Care settings.

Angel Court is a 45 two bed scheme located in Harlow Green with the registered housing provider being the Council. Callendar Court is a 40 one bed and two bed scheme located in Beacon Lough Estate.

As a borough, Gateshead have an increasing ageing population. In addition, the number of people living with dementia is also increasing. There is a need to ensure the new care and support contract is able to support this increasing need, with the ethos of supporting residents to remain independent, remain in their own home and reduce the reliance on residential care.

CPV: Health and social work services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 4 yrsSMEVCSEPublished value£8,750,163
Contract period: 19 Aug 2026 – 19 Aug 2030 (4 yrs) · up to 19 Aug 2033 with extensionsValue: £8,750,163 exc. VAT · £8,750,163 inc. VAT
Delivery: North EastEligibility: SME eligibleVCSE eligible
Extensions: Initial contract term 48 months with the option to extend up to 36 months
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Please refer to tender documents

  • Technical & professional ability

    Please refer to tender documents

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 20%Social value: 10%
Published award criteria (3)
  • Quality
  • Price
  • Social Value
Conditions of participation2
  • Economic & financial standing

    Please refer to tender documents

  • Technical & professional ability

    Please refer to tender documents

What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
10 Apr 2025, 17:03 BST
Last source update
8 Oct 2026, 17:02 BST
Award evaluation window
Submission end – 20 Apr 2026
Authority reference
SC016
FTS notice number
2026/S 000-006910
Latest notice
Contract details notice (UK7)
Classification (CPV)
Health and social work services
Delivery area
North East (UKC2)
Official registry OCID
ocds-h6vhtk-0500db Find a Tender

How it was run

Official notice
Run through: OPEN-UK
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free
Submission deadline
27 Feb 2026, 12:00 GMT
Clarification deadline
20 Feb 2026, 17:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

www.open-uk.org ↗ please search reference: Contract for the Provision of Care and Support for Extra Care Services (Angel and Callendar Court) to access the opportunity

Timeline

10 Apr 2025 → 8 Oct 2026 · 11 dates
  1. Planning notice published
    10 Apr 2025, 17:03 BST
  2. Next notice expected
    27 Jun 2025, 23:59 BST
  3. Market engagement
    18 Aug 2025, 23:59 BST

    Gateshead Council are holding an online Market Engagement Event on team's which will take place on Monday 18th August 10:30 to 11:30am for the provision of care and support for extra care services.

    Please search open reference OPEN20251389 on the OPEN Platform for access to the market engagement event documents.

    Gateshead Council (the Council) is in the process of renewing its Contract for the Provision of care and support for Angel and Callendar Court Extra Care services.

    As part of this process the Council is conducting an early Market Engagement Exercise to establish the level of interest in this opportunity, to gather information and improve our understanding of the market.

    Suppliers are invited to consider the inquiries detailed within this Market Engagement Questionnaire and complete the questionnaire in Section Two.

    Suppliers are also invited to attend an early Market Engagement Event on Monday 18th August 2025 where we will discuss the current feedback we are receiving around Extra Care and potential model options. This will be an opportunity for the market to provide feedback and help develop the future model.

    Please note: this is a feedback and model development session. It will not give an overview of how the proposed Contract will operate and what interested Providers will need to do to participate in the procurement process. This will be discussed at a later Market Engagement event.

    There will also be the opportunity for Providers to book onto individual sessions with the Council to provide any further feedback or questions not already discussed in the session.

    The Council is looking to review and re-commission the care and support contract for Angel and Callendar Court Extra Care settings.

    Angel Court is a 45 two bed scheme located in Harlow Green with the registered housing provider being the Council. Callendar Court is a 40 one bed and two bed scheme located in Beacon Lough Estate.

    As a borough, Gateshead have an increasing ageing population. In addition, the number of people living with dementia is also increasing. There is a need to ensure the new care and support contract is able to support this increasing need, with the ethos of supporting residents to remain independent, remain in their own home and reduce the reliance on residential care.

  4. Tender notice published269 days ago
    27 Jan 2026, 09:33 GMT
  5. Clarification questions by244 days ago
    20 Feb 2026, 17:00 GMT
  6. Submission deadline238 days ago
    27 Feb 2026, 12:00 GMT
  7. Award decision expected by185 days ago
    20 Apr 2026, 23:59 BST
  8. Assessment summaries sent178 days ago
    28 Apr 2026, 00:00 BST
  9. Standstill ends167 days ago
    8 May 2026, 23:59 BST
  10. Contract starts65 days ago
    19 Aug 2026, 00:00 BST
  11. Latest notice published14 days ago
    8 Oct 2026, 17:02 BST

Notice history

14 events · 7 releases on Find a Tender · since 10 Apr 2025
  1. Pipeline notice published
    10 Apr 2025, 17:03 BST
    UK1
  2. Preliminary market engagement notice published
    1 Aug 2025, 13:54 BST
    UK2
  3. Preliminary market engagement notice published
    4 Aug 2025, 09:13 BST
    UK2
  4. Preliminary market engagement notice published
    4 Aug 2025, 09:20 BST
    UK2
  5. Tender notice published
    27 Jan 2026, 09:33 GMT
    UK4
  6. Published value published: £8,750,163
    27 Jan 2026, 09:33 GMT
  7. Status changed to active
    27 Jan 2026, 09:33 GMT
  8. Procurement method changed
    27 Jan 2026, 09:33 GMT
  9. Deadline published: 27 Feb 2026, 12:00 GMT
    27 Jan 2026, 09:33 GMT
  10. Buyer details updated
    27 Jan 2026, 09:33 GMT
  11. Contract award notice published
    28 Apr 2026, 16:23 BST
    UK6
  12. Status changed to complete
    28 Apr 2026, 16:23 BST
  13. Contract signature expected
    11 May 2026, 23:59 BST
    scheduled
  14. Contract details notice published
    8 Oct 2026, 17:02 BST
    UK7
Published amendments (1)

The following information has been added to the notice: Please search open reference OPEN20251389 for access to the market engagement event documents.

Routine re-releases (7)
  • 2025-08: 3 releases · 1 Aug 2025, 4 Aug 2025
  • 2025-04: 1 release · 10 Apr 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £8,339,9351 award exc. VAT
Bids received 96 from SMEs
Named bidders 9published on the award notice
Contracts signed 1latest 26 May 2026
Awarded toValueDateStatus
Hales Group Ltd19 Aug 2026 – 19 Aug 2030 · up to 19 Aug 2033Extensions: Initial contract term 48 months with the option to extend up to 36 months£8,339,93528 Apr 2026Awarded

Contracts

  • Contract for the Provision of Care and Support for Extra Care Services (Angel and Callendar Court) · Hales Group Ltd

    Signed
    26 May 2026
    Value
    £8,339,935
    Period
    24 Aug 2026 – 24 Aug 2030 · up to 21 Aug 2033 with extensions
    Status
    active
    Extensions
    48 months with the option to extend up to 36 months

Bid statistics published by the authority

BidsSMEVCSEValid bid range
9final-stage tenders · 12 at stage one60—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

2 public bodies on the notice

Gateshead Borough Council

Contracting authorityPublic authority - sub-central government GB-PPON: PPGY-1151-NJQN · GB-UKPRN: 10002639 Civic Centre, Regent Terrace, Gateshead, North East, NE8 1HHContact email

Bidders & participating suppliers

9 commercial parties on the notice · 1 awarded
  • BOOMERANG HEALTHCARE LTDBidder / tendererGB-COH: 11451584GB-PPON: PTNN-1933-WDDR Boomerang Suite B4, Gateshead, North East, NE10 0JP
  • HALES GROUP LIMITEDAwarded supplierGB-COH: 03756814GB-PPON: PYDT-3863-XXJM 10 Flag Business Exchange, Vicarage Farm Road, Peterborough, East of England, PE1 5TXContact email
  • JOHNJASPER ASSOCIATES LTDBidder / tendererGB-COH: 10701271GB-PPON: PHQW-4624-VNGM Office 1 Ouseburn Gateway, Newcastle Upon Tyne, North East, NE1 2BE
  • KELLY PARK LIMITEDBidder / tendererGB-COH: 04193512GB-PPON: PJZZ-6434-GXRW Units 32-33 Derwentside Business Centre, Consett, North East, DH8 6BP
  • PERFECT CARE LIMITEDBidder / tendererGB-COH: 07470626GB-PPON: PDNH-4341-MHZN 245 Hammersmith Road, London, London, W6 8PW
  • SUPPORT HEALTH AND WELLBEING LIMITEDBidder / tendererGB-COH: 12496675GB-PPON: PNZC-1293-HXHH Software Center, Office 20, Sunderland, North East, SR1 1PB
  • THE HUMAN SUPPORT GROUP LIMITEDBidder / tendererGB-COH: 03513906GB-PPON: PYBW-1958-NHZL Cardinal House Abbeyfield Court, Nottingham, East Midlands, NG7 2SZ
  • VALLEY CARE DIRECT LIMITEDBidder / tendererGB-COH: 07393628GB-PPON: PRJX-5755-GJQZ Unit 7, The Village, Maisies Way, South Normanton, Alfreton, De55 2DS, East Midlands, De55 2DS
  • VESTRA HOMECARE LTDBidder / tendererGB-COH: 07528116GB-PPON: PXYP-1184-HRMH Unit 4 Hylton Office Park, Sunderland, North East, SR5 3AD

Official documents & specifications (8)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure