Contract for Housing Chatbot Extension

Official notice

Authority: Gateshead Borough Council (Local council)

Below threshold - without competition

Sectors: Software Packages & ERP (48) Delivery: North East (UKC22)

Awarded value£38,760published contract · inc. VAT

Awarded 29 Dec 2025no call for competition

Awarded to FUZZLAB

What is being bought

Published requirement description

Gateshead Council currently uses Fuzzlab's Chatbot for Housing. This contract expires in February 2026, with Fuzzlab Limited being the only supplier able to provide this particular chatbot.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: North East

48510000 Communication software package

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 3 Feb 2026, 14:00 GMT
Last source update: 3 Feb 2026, 14:00 GMT
FTS notice number: 2026/S 000-009478
Latest notice: Contract details notice (UK7)
Delivery area: North East (UKC22)
Official registry OCID: ocds-h6vhtk-06156b Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
3 Feb 2026, 14:00 GMT
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value (inc. VAT) £38,7601 contract inc. VAT; no net value published

Contracts signed 1latest 29 Dec 2025

Awarded to	Value	Date	Status
FUZZLABSME	£38,760 inc. VAT †	—	Awarded

Contracts

Contract for Housing Chatbot Extension · FUZZLABSME
Signed
29 Dec 2025
Value
£38,760 inc. VAT
Period
1 Feb 2026 – 1 Feb 2027
Status
active

Contracting authority & participating public bodies

Gateshead Borough Council

Contracting authorityPublic authority - sub-central government GB-PPON: PPGY-1151-NJQN · GB-UKPRN: 10002639 Civic Centre, Regent Terrace, Gateshead, North East, NE8 1HHContact email

Bidders & participating suppliers

1 commercial party on the notice

FUZZLAB LIMITEDAwarded supplierGB-COH: 10142828GB-PPON: PJCP-2374-RCQH C/O Heaton Vences Limited, No.159, Field Maple Barns,, Norwich, East of England, NR9 5LAContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender3 Feb 2026, 14:00 GMT