Official UK procurement notice
Contract for Enterprise Service Management System
Authority: Liverpool John Moores University (Education)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionWe have now awarded this requirement:
The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.
CPV: Enterprise resource planning software package · Helpdesk services
The lotProcurement structure
single lot · value publishedLot #1This has now been awardedAwardedPublished value£400,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
- Suitability
as per ITT pack
- Staff
- Names and qualifications of delivery staff must be submitted
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 18 Sept 2024, 13:17 BST
- Last source update
- 8 Apr 2025, 11:27 BST
- Award evaluation window
- 18 Oct 2024 – …
- Authority reference
LJMU 2411-1- FTS notice number
2025/S 000-013595- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-049bd7Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
as per tender pack
Publisher note: This is an award notice
How it was run
Official noticeTender documents are also served through a separate tool: https://in-tendhost.co.uk/ljmu/aspx/Home ↗
- Submission deadline
- 18 Oct 2024, 12:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 18 Oct 2024, 13:00 BST
Timeline
18 Oct 2024 → 8 Apr 2025 · 3 dates- Submission deadline18 Oct 2024, 12:00 BST
- Bids opened18 Oct 2024, 13:00 BST
- Notice published8 Apr 2025, 11:27 BST
Notice history
2 events · 2 releases on Find a Tender · since 8 Apr 2025- Status changed to complete8 Apr 2025, 11:27 BST
- Buyer details updated8 Apr 2025, 11:27 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Halo Service Solutions LtdSME | £767,990 † | — | Awarded |
Contracts
Contract 013595-2025-1 · Halo Service Solutions LtdSME
- Signed
- 6 Mar 2025
- Value
- £767,990
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 15bids · 15 electronic | 9 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- LJMU Legal ServicesReview body
Bidders & participating suppliers
1 commercial party on the notice- Halo Service Solutions LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria