Official UK procurement notice
Contact Centre Telephony Solution (662-AHL)
Authority: NSAH (Alliance Homes) Ltd (Public body)
What is being bought
Published requirement descriptionThis procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as ‘The Alliance Homes Group’. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will
CPV: Telecommunications services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£600,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 30 Jan 2025, 12:26 GMT
- Last source update
- 26 Sept 2025, 14:30 BST
- Authority reference
SYSTEM 00000185- FTS notice number
2025/S 000-060201- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04d756Find a Tender
How it was run
Official notice- Submission deadline
- 4 Mar 2025, 12:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
Timeline
4 Mar 2025 → 26 Sept 2025 · 4 dates- Submission deadline4 Mar 2025, 12:00 GMT
- Invitations to tender expected19 Mar 2025
- Contract starts1 Jul 2025, 00:00 BST
- Notice published389 days ago26 Sept 2025, 14:30 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete26 Sept 2025, 14:30 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Maintel Europe Ltd | £673,666 † | — | Awarded |
Contracts
Contract 060201-2025-662-AHL Contact Centre Telephony-1 · Maintel Europe Ltd
- Signed
- 9 Sept 2025
- Value
- £673,666
- Period
- … – 28 Feb 2030
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 19bids · 19 electronic · 19 from abroad | 12 | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Maintel Europe LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria