Contact Centre Telephone Solution

{
  "id": "018969-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-05-06T09:20:51+01:00",
  "ocid": "ocds-h6vhtk-050cd1",
  "buyer": {
    "id": "GB-PPON-PDXZ-9391-VHZQ",
    "name": "Rhondda Cynon Taf CBC"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKL15",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72000000",
              "scheme": "CPV",
              "description": "IT services: consulting, software development, Internet and support"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-10479291",
          "name": "HYBRIT SERVICES LTD"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "S378",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Contact Centre Telephone Solution",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Provision of an omni-channel Contact Centre telephony platform for the Council's Coporate Contact Centre.  The Council is to enter into a new short term contract with an alternative platform provider, recommended by the contact centre software provider.  This is a new short term contract to coincide with the contact centre existing software licence term.   ",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PDXZ-9391-VHZQ",
      "name": "Rhondda Cynon Taf CBC",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL15",
        "country": "GB",
        "locality": "Porth",
        "postalCode": "CF37 4TH",
        "countryName": "United Kingdom",
        "streetAddress": "2 Llys Cadwyn"
      },
      "details": {
        "url": "http://www.rctcbc.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PDXZ-9391-VHZQ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Chris Phillips",
        "email": "Christopher.Phillips@rctcbc.gov.uk"
      }
    },
    {
      "id": "GB-COH-10479291",
      "name": "HYBRIT SERVICES LTD",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKF24",
        "country": "GB",
        "locality": " Northampton",
        "postalCode": "NN7 4PS",
        "countryName": "United Kingdom",
        "streetAddress": "3 Building 3, Royal Ordnance Depot, Weedon Bec, Northamptonshire, United Kingdom, "
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "10479291",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "nigel.cox@hybrit.co.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "Contact Centre Telephone Solution",
      "value": {
        "currency": "GBP",
        "amountGross": 187200
      },
      "period": {
        "endDate": "2027-05-31T23:59:59+01:00",
        "startDate": "2025-06-01T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "1",
      "documents": [
        {
          "id": "A-111",
          "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-111",
          "format": "application/pdf",
          "documentType": "contractSigned"
        },
        {
          "id": "018969-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/018969-2025",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2025-05-06T09:20:51+01:00"
        }
      ],
      "dateSigned": "2025-03-11T00:00:00+00:00",
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}