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Find a TenderAwarded without competitionContract details notice
Published 6 May 2025, 09:20 BST

Official UK procurement notice

Contact Centre Telephone Solution

Official notice

Authority: Rhondda Cynon Taf CBC (Public body)

Below threshold - without competition
Sectors: IT Services & Software (72) Delivery: Wales (UKL15)
Awarded value£187,200published contract · inc. VAT
Awarded 11 Mar 2025no call for competition
Awarded to HybrIT Services Ltd

What is being bought

Published requirement description

Provision of an omni-channel Contact Centre telephony platform for the Council's Coporate Contact Centre. The Council is to enter into a new short term contract with an alternative platform provider, recommended by the contact centre software provider. This is a new short term contract to coincide with the contact centre existing software licence term.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: Wales
72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - without competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
6 May 2025, 09:20 BST
Last source update
6 May 2025, 09:20 BST
Authority reference
S378
FTS notice number
2025/S 000-018969
Latest notice
Contract details notice (UK7)
Delivery area
Wales (UKL15)
Official registry OCID
ocds-h6vhtk-050cd1 Find a Tender

Notice history

1 event · 1 release on Find a Tender
  1. Contract details notice published
    6 May 2025, 09:20 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £187,2001 contract inc. VAT; no net value published
Contracts signed 1latest 11 Mar 2025
Awarded toValueDateStatus
HybrIT Services Ltd£187,200 inc. VAT †—Awarded

Contracts

  • Contact Centre Telephone Solution · HybrIT Services Ltd

    Signed
    11 Mar 2025
    Value
    £187,200 inc. VAT
    Period
    1 Jun 2025 – 31 May 2027
    Status
    active

Contracting authority & participating public bodies

Rhondda Cynon Taf CBC

Contracting authorityPublic authority - sub-central governmentWelsh devolved regulations apply GB-PPON: PDXZ-9391-VHZQ 2 Llys Cadwyn, Porth, Wales, CF37 4THContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • HYBRIT SERVICES LTDAwarded supplierGB-COH: 10479291 3 Building 3, Royal Ordnance Depot, Weedon Bec, Northamptonshire, United Kingdom, , Northampton, East Midlands, NN7 4PSContact email

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure