Official UK procurement notice
Contact Centre Software Solution
Authority: Bournemouth, Christchurch and Poole Council (Local council)
What is being bought
Published requirement descriptionBCP Council are actively progressing on a unified Cloud Voice journey, with Microsoft Teams recently selected as the modern platform of choice.
The migration of voice/telephony services to Teams Cloud Voice is soon to be completed by the BCP Council’s Unified Comms (UC) Team, with a focus to date on delivering core business functionality to its connected workforce.
A concluding part of BCP’s UC transformation is a migration away from the existing on-premises Contact Centre platform, with Anywhere365’s ‘Dialogue Cloud’. The migration has been requested to take place across two phases, delivering end-state contact centre functionality for 200 BCP Council ‘Agents’.
The urgency of this requirement has been expedited as a result of the ongoing COVID-19 pandemic.
The supplier will supply the up-front transaction of the 3-year Anywhere365 platform costs, as well as providing technical consultancy to ensure end-end activities are fully documented. The supplier will also provide initial triage and escalation support to BCP.
The Supplier will also provide the Council with first line triage support (with escalation to Anywhere365 as appropriate) with an option to bolt-on our Technical Design Authority Service.
CPV: Communication and multimedia software package · Database and operating software package · Networking, Internet and intranet software package · Software consultancy services · Systems and technical consultancy services
The lotProcurement structure
single lot · no lot value publishedLot #1The Council has awarded a contract for a Contact Centre Solution for BCP Council's…Awarded
The Council has awarded a contract for a Contact Centre Solution for BCP Council's Customer Services Unit.
The contract starts on 27 December 2020 and ends on 26 December 2023 with the option to extend annually for a further two years. Therefore, if all extensions were taken the full length of the contract would be for five years.
Procedure terms & legal framework
From the official record- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 26 Jan 2021, 15:03 GMT
- Last source update
- 26 Jan 2021, 15:03 GMT
- Authority reference
DN515954- FTS notice number
2021/S 000-001552- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-028d66Find a Tender
- Why no open competition
Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive
- Published justification
The contract has been awarded without prior publication in accordance with paragraph (2)(c) of Regulation 32 - for reasons of extreme urgency brought about by events unforeseeable by the contracting authority, the time limits for the open or restricted procedures or competitive procedures with negotiation cannot be complied with.
The urgency of this requirement has been expedited as a result of the ongoing COVID-19 pandemic. There is an urgency to respond to the impact of COVID-19 by ensuring that there is no loss of existing service provision at the Council that could have public health risks if this service provision is not available. COVID-19 was unforeseeable and the consequences of the urgent need to the change of delivering service provision could not have been predicted.
There is insufficient time to run an accelerated procurement under the open or restricted procedures or competitive procedure with negotiation.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Transparity Solutions Ltd | — | — | Awarded |
Contracts
Contract 001552-2021-DN515954-1 · Transparity Solutions Ltd
- Signed
- 27 Dec 2020
- Value
- —
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| The Council has awarded a contract for a Contact Centre Solution for BCP Council's… | 1bids · 0 electronic | 0 | — | £422,061 – £703,435 |
| Whole notice | — | — | — | £422,061 – £703,435 |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Courts of JusticeReview bodyReview contact point
Bidders & participating suppliers
1 commercial party on the notice- Transparity Solutions LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.