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Published 20 May 2026, 12:12 BST

Official UK procurement notice

Contact Centre Services for 2027 Census Test

Official notice

Authority: Office for National Statistics (Central government)

Award under framework
Sectors: Business Services & Consultancy (79) Delivery: Delivery location not published
Awarded value£413,078published award · exc. VAT
Awarded 24 Apr 2026
Awarded to Serco Limited

What is being bought

Published requirement description

An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
79512000 Call centre

Procedure terms & legal framework

From the official record
Procedure method
Award under framework
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Call-off under a framework
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
20 May 2026, 12:12 BST
Last source update
4 Jun 2026, 16:48 BST
FTS notice number
2026/S 000-053042
Latest notice
Contract details notice (UK7)
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-069d3a Find a Tender
Related procedures1

Notice history

3 events · 2 releases on Find a Tender · since 20 May 2026
  1. Contract award notice published
    20 May 2026, 12:12 BST
    UK6
  2. Contract signature expected
    2 Jun 2026, 23:59 BST
    scheduled
  3. Contract details notice published
    4 Jun 2026, 16:48 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £413,0781 award exc. VAT
Contracts signed 1latest 2 Jun 2026
Awarded toValueDateStatus
Serco Limited2 Jun 2026 – 30 Jun 2027£413,07824 Apr 2026Awarded

Contracts

  • Contract 1 · Serco Limited

    Signed
    2 Jun 2026
    Value
    £413,078
    Period
    2 Jun 2026 – 30 Jun 2027
    Status
    active
    3 agreed KPIs: OAH (% of Operational Available Hours) Daily · Channel Availability · ASA (Average Speed of Answer)
    • OAH (% of Operational Available Hours) Daily
    • Channel Availability
    • ASA (Average Speed of Answer), Note: There are additional KPI's but it is not mandated that they are all listed in this Notice as the contract is valued below £5million.

Contracting authority & participating public bodies

Office for National Statistics

Contracting authorityPublic authority - central government GB-PPON: PMZG-4913-JQXG Government Buildings, Cardiff Road, Newport, Wales, NP10 8XGContact email

Bidders & participating suppliers

1 commercial party on the notice
  • SERCO LIMITEDAwarded supplierGB-COH: 00242246GB-PPON: PMNV-5613-PQMY Serco House, 16 Bartley Wood Business Park, Bartley Way, Hook, Hampshire, South East, RG27 9UYContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender