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Published 24 Sept 2026, 19:49 BST

Official UK procurement notice

Contact Centre Platform — UK public procurement notice

Authority: United Lincolnshire Teaching Hospitals NHS Trust (Central government)·Consortium: 2 public authorities

Award under framework
Sectors: Software Packages & ERP (48) Delivery: Delivery location not published
Awarded value£532,594published award · exc. VAT
Awarded 21 Sept 2026
Awarded to Netcall Technology Limited

What is being bought

Published requirement description

The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust.

This contract is for 3 years with one further option to extend for 1 year. The full value of the contract including extensions is £532,594 excluding VAT.

This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement &

Hybrid Mail Solutions Framework

The lotProcurement structure

single lot · no lot value published
Lot #1Lot 1Awarded
48000000 Software package and information systems

Procedure terms & legal framework

From the official record
Procedure method
Award under framework
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Call-off under a framework
Competition type
Direct award — no call for competition
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
24 Sept 2026, 19:49 BST
Last source update
24 Sept 2026, 19:49 BST
Authority reference
C470255
Latest notice
Contract award notice (UK6)
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-0779fd
Related procedures1

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Awards 1
Awarded value £532,5941 award exc. VAT
Awarded toValueDateStatus
Netcall Technology LimitedSME25 Sept 2026 — 24 Sept 2029 · up to 24 Sept 2030Extensions: Contract is for 3 years with a further option to extend of 1 year£532,59421 Sept 2026Awarded

Notice history

2 events · 1 release on Find a Tender · since 24 Sept 2026
  1. Contract signature expected
    24 Sept 2026, 23:59 BSTscheduled
  2. Contract award notice published
    24 Sept 2026, 19:49 BSTUK6

Contracting authority & participating public bodies

2 public bodies on the notice

United Lincolnshire Teaching Hospitals NHS Trust

Contracting authorityPublic authority - central government GB-PPON: PTYN-5349-TLTT Lincoln County Hospital, Greetwell Road, Lincoln, East Midlands, LN2 5QY [email protected] 01522512512

Consortium members and other public bodies

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender