Contact Centre Out of Hours Call Handling

{
  "id": "064375-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-10-10T17:02:45+01:00",
  "ocid": "ocds-h6vhtk-05ad3a",
  "buyer": {
    "id": "GB-MPR-7773",
    "name": "Livv Housing Group"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKD",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79416000",
              "scheme": "CPV",
              "description": "Public relations services"
            },
            {
              "id": "79510000",
              "scheme": "CPV",
              "description": "Telephone-answering services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-163597",
          "name": "Orca Business Support Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "DN792562",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Contact Centre Out of Hours Call Handling",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Livv Housing Group requested proposals from service providers to provide emergency and non-emergency out of hours repairs call-handling.",
    "procurementMethodDetails": "Below threshold - unknown"
  },
  "parties": [
    {
      "id": "GB-MPR-7773",
      "name": "Livv Housing Group",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD71",
        "country": "GB",
        "locality": "Prescot",
        "postalCode": "L34 1PJ",
        "countryName": "United Kingdom",
        "streetAddress": "Lakeview Kings Business Park"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "7773",
        "scheme": "GB-MPR"
      },
      "contactPoint": {
        "name": "Claire Paton",
        "email": "procurement@livvhousinggroup.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PDPR-4361-WLZP",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-FTS-163597",
      "name": "Orca Business Support Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL23",
        "country": "GB",
        "locality": "Wrexham",
        "postalCode": "LL13 9AE",
        "countryName": "United Kingdom",
        "streetAddress": "8 Wilkinson Business Park"
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "contactPoint": {
        "email": "support@weareorca.com"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "value": {
        "amount": 80000,
        "currency": "GBP",
        "amountGross": 96000
      },
      "period": {
        "endDate": "2028-09-23T23:59:59+01:00",
        "startDate": "2025-09-24T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "1",
      "documents": [
        {
          "id": "064375-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/064375-2025",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2025-10-10T17:02:45+01:00"
        }
      ],
      "dateSigned": "2025-09-01T00:00:00+01:00",
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}