Contact Centre Out of Hours Call Handling

Official notice

Authority: Livv Maintenance Limited (part of Livv Housing Group) (Housing)

Below threshold - unknown

Sectors: Business Services & Consultancy (79) Delivery: North West (UKD)

Awarded value£80,000published contract · exc. VAT

Awarded 1 Sept 2025

Awarded to Orca Business Support Ltd

What is being bought

Published requirement description

Livv Housing Group requested proposals from service providers to provide emergency and non-emergency out of hours repairs call-handling.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: North West

79416000 Public relations services 79510000 Telephone-answering services

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - unknown
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 10 Oct 2025, 17:02 BST
Last source update: 10 Oct 2025, 17:02 BST
Authority reference: DN792562
FTS notice number: 2025/S 000-064375
Latest notice: Contract details notice (UK7)
Delivery area: North West (UKD)
Official registry OCID: ocds-h6vhtk-05ad3a Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
10 Oct 2025, 17:02 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £80,0001 contract exc. VAT

Contracts signed 1latest 1 Sept 2025

Awarded to	Value	Date	Status
Orca Business Support LtdSME	£80,000 †	—	Awarded

Contracts

Contract 1 · Orca Business Support LtdSME
Signed
1 Sept 2025
Value
£80,000
Period
24 Sept 2025 – 23 Sept 2028
Status
active

Contracting authority & participating public bodies

Livv Housing Group

Contracting authorityPublic authority - sub-central government GB-MPR: 7773 · GB-PPON: PDPR-4361-WLZP Lakeview Kings Business Park, Prescot, North West, L34 1PJContact name, email

Bidders & participating suppliers

1 commercial party on the notice

Orca Business Support LtdAwarded supplier 8 Wilkinson Business Park, Wrexham, Wales, LL13 9AEContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender10 Oct 2025, 17:02 BST