Contact Centre Omnichannel Solution

{
  "id": "032192-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-04-09T09:49:37+01:00",
  "ocid": "ocds-h6vhtk-067e8d",
  "buyer": {
    "id": "GB-PPON-PBMD-2513-CWJJ",
    "name": "London Borough of Islington"
  },
  "tender": {
    "id": "ocds-h6vhtk-067e8d",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "contractPeriod": {
          "endDate": "2029-06-26T23:59:59+01:00",
          "startDate": "2026-06-27T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          }
        ]
      }
    ],
    "title": "Contact Centre Omnichannel Solution",
    "value": {
      "amount": 1977019,
      "currency": "GBP",
      "amountGross": 2372902.42
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "This notice is a PIPELINE NOTICE and therefore is NOT currently a call for competition. For the avoidance of doubt, the Pipeline Notice is intended to provide the most accurate forecast currently available for the council’s high value procurement activity, but does not commit the council to procuring any contract and may be amended after publication.",
    "communication": {
      "futureNoticeDate": "2026-06-01T23:59:59+01:00"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PBMD-2513-CWJJ",
      "name": "London Borough of Islington",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI43",
        "country": "GB",
        "locality": "London",
        "postalCode": "N1 2UD",
        "countryName": "United Kingdom",
        "streetAddress": "Islington Town Hall"
      },
      "details": {
        "url": "http://www.islington.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PBMD-2513-CWJJ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Supply Assurance",
        "email": "supply.assurance@islington.gov.uk",
        "telephone": "+44 2075278118"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "032192-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/032192-2026",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-04-09T09:49:37+01:00"
      }
    ]
  },
  "initiationType": "tender"
}