Contact Centre Delivery · UK public procurement notice

Official notice

Authority: West Midlands Combined Authority (Local council)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: West Midlands (UKG)

Awarded value£63,934published contract · exc. VAT

Awarded 14 Aug 2025no call for competition

Awarded to 8x8 UK Limited

What is being bought

Published requirement description

West Midlands Combined Authority has awarded a contract to 8X8 for the delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 13 platform. The contract is to run from June 2025 - June 2026.

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 14 platformAwarded

Delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 14 platform. The contract is run from June 2025 - June 2026.

Delivery: West Midlands

48000000 Software package and information systems

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 15 Aug 2025, 08:29 BST
Last source update: 15 Aug 2025, 08:29 BST
FTS notice number: 2025/S 000-048970
Classification (CPV): Software package and information systems
Delivery area: West Midlands (UKG)
Official registry OCID: ocds-h6vhtk-05887d Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: compliant call off via GCloud 14.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £63,9341 contract exc. VAT

Bids received 1

Contracts signed 1latest 14 Aug 2025

Awarded to	Value	Date	Status
8x8 UK Limited	£63,934 †	—	Awarded

Contracts

Contract 048970-2025-1 · 8x8 UK Limited
Signed
14 Aug 2025
Value
£63,934
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

West Midlands Combined Authority

Contracting authorityLocal CouncilRegional or local authorityGeneral public services PGMD-1353-PZVX 16 Summer Lane, Birmingham, West Midlands, B193SDContact email

Bidders & participating suppliers

1 commercial party on the notice

8X8 UK LimitedAwarded supplierGB-COH: 05083841 Aylesbury, West Midlands

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.