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Official procurement procedure

Contact Centre Delivery

Software package and information systems
West Midlands (UKG)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: West Midlands Combined Authority: "Contact Centre Delivery". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityWest Midlands Combined AuthorityScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: West Midlands Combined Authority
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for West Midlands Combined Authority. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 7 active published awards; 7 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityWest Midlands Combined Authority
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published15 Aug 2025, 08:29 BST
Last source update15 Aug 2025, 08:29 BST
Recurring procurementNot published
ClassificationSoftware package and information systems
Delivery area
West Midlands (UKG)
OCIDocds-h6vhtk-05887d
What is being bought
West Midlands Combined Authority has awarded a contract to 8X8 for the delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 13 platform. The contract is to run from June 2025 - June 2026.
What changed
From the official release history
  1. Status changed to complete
    15 Aug 2025, 08:29 BST
  2. Official notice release published
    15 Aug 2025, 08:29 BST
  3. Buyer information updated
    15 Aug 2025, 08:29 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 14 platform. The contract is run from June 2025 - June 2026.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    15 Aug 2025, 08:29 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 14 Aug 2025, 00:00 BST · £63,934
Commercial outcome and competition
Awards
8X8 UK LIMITED
Not published · Not published · active
Contracts
Contract
£63,934 · signed 14 Aug 2025, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

West Midlands Combined Authority

Contracting authority GB-FTS-157928
View buyer profile

  • West Midlands Combined Authority
    buyer

    PGMD-1353-PZVX
    16 Summer Lane, Birmingham, UKG31, B193SD
    katie.griffin@WMCA.org.uk

  • 8X8 UK Limited
    supplier

    GB-COH: 05083841
    Aylesbury, UKG

  • West Midlands Combined Authority
    reviewBody

    Birmingham
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationalecompliant call off via GCloud 14.