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Official procurement procedure

Contact Centre as a Service (CCaaS)

Communications infrastructure
Location not published
Published value
Not published
Submission deadline Not published
Lots published0
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Accent Housing: "Contact Centre as a Service (CCaaS)". Published status: tenderUpdate. Published value: Value not published. Lot information not published. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityAccent HousingScope & CategoriesNot publishedSubmission Window
Recorded
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Accent Housing
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for Accent Housing. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
9.6Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 10 active published awards; 10 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityAccent Housing
Procedure methodNot published
Procurement categoryNot published
StatusNot published
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published4 Feb 2022, 15:54 GMT
Last source update4 Feb 2022, 15:54 GMT
Recurring procurementNot published
ClassificationCommunications infrastructure
Delivery areaLocation not published
OCIDocds-h6vhtk-031089
What is being bought
Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs. You can access the information free of charge via the Due North ProContract portal: https://procontract.due-north.com Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to. ITT Information DATE OF ISSUE OF ITT: 27th January 2022 DATE OF RETURN: 4th March 2022 TIME; ON OR BEFORE: 14:00hrs INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions
What changed
From the official release history
  1. Status changed to published status
    4 Feb 2022, 15:54 GMT
  2. Official notice release published
    4 Feb 2022, 15:54 GMT
  3. Submission deadline changed to published date
    4 Feb 2022, 15:54 GMT
  4. Status changed to active
    28 Jan 2022, 13:15 GMT
  5. Official notice release published
    28 Jan 2022, 13:15 GMT
  6. Submission deadline changed to 4 Mar 2022, 14:00 GMT
    28 Jan 2022, 13:15 GMT
  7. Buyer information updated
    28 Jan 2022, 13:15 GMT
  8. Published tender amendment
    Not published
    Please note this Procurement has been Withdrawn
Lots and requirements (0)
Published by the contracting authority
No data
No lots are published for this procedure
Timeline
  1. Procedure published
    4 Feb 2022, 15:54 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Accent Housing

Contracting authority GB-FTS-8297
View buyer profile

  • Accent Housing
    buyer

    Charlestown House, Acorn Park Industrial Estate, Charlestown, Shipley, UK, BD17 7SW
    Procurement@AccentGroup.org
    +44 1274065
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published