Consolidated Online Retail Solution (CORS)

This PIN has been issued by Train Information Services (TISL) Limited, trading as Rail Delivery Group (RDG) under the auspices of its members Train Operating Companies who operate main line passenger train services in the United Kingdom (TOCs).

RDG may look to procure an online national rail ticket retailing solution for the sale/purchase of Great Britain (GB) Rail tickets, the key functions of the service may include:

1. Responsive Web and app capability from journey plan to purchase flow;
2. Associated services such as payment, refunds and compensation;
3. Contact centre applications, customer service, telesales and aftersales support;
4. Capability to be integrated into the broader ecosystem of digital customer & marketing services & other industry systems,

This Periodic Indicative Notice (PIN) acts to instigate the following:

• to allow RDG to reduce the tendering periods if a procurement exercise is commenced
• to provide advance notice to the market of an imminent procurement activity to procure a new National Online Retail Solution - UK Rail,
• to provide an initial outline of the scope of services, & to
• allow participants to take part in a market sounding exercise, prior to the commencement of the procurement.

In line with the expectations of the Williams-Shapps Plan for Rail, RDG expects to novate the contracts associated with this solution to an appropriate company within Great British Railways.