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Published 8 Sept 2026, 09:19 BST

Official UK procurement notice

Complaint Handling System — UK public procurement notice

Authority: London Borough of Bromley (Local council)

Below threshold - limited competition
Sectors: Software Packages & ERP (48) Delivery: London (UKI61)
Awarded value£81,988published contract · exc. VAT
Awarded 1 Jan 2026
Awarded to RESPOND GROUP LIMITED

What is being bought

Published requirement description

The Council requires a complaints management system to log, monitor and report on the complaints it receives, in accordance with its statutory duties. The system is also used for MP enquiries and could in due course also manage Member enquiries if the Council so wished.

The lotProcurement structure

single lot · no lot value published
Lot #1Lot 1Awarded
Delivery: London
48000000 Software package and information systems

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - limited competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
8 Sept 2026, 09:19 BST
Last source update
8 Sept 2026, 09:19 BST
Latest notice
Contract details notice (UK7)
Delivery area
London (UKI61)
Official registry OCID
ocds-h6vhtk-06f421

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Awards 1
Awarded value £81,9881 contract exc. VAT
Contracts signed 1latest 1 Jan 2026
Awarded toValueDateStatus
RESPOND GROUP LIMITED——Awarded

Contracts

  • Contract 1 · RESPOND GROUP LIMITED

    Signed
    1 Jan 2026
    Value
    £81,988
    Period
    1 Jan 2026 — 31 Dec 2029 · up to 31 Dec 2033 with extensions
    Status
    active
    Extensions
    A single 3-year extension period under the same terms

Notice history

1 event · 1 release on Find a Tender
  1. Contract details notice published
    8 Sept 2026, 09:19 BSTUK7

Contracting authority & participating public bodies

London Borough of Bromley

Contracting authorityPublic authority - sub-central government GB-PPON: PBBG-1282-YCXD Bromley Civic Centre, Churchill Court, 2 Westmoreland Road, Bromley, London, BR1 1DP [email protected]

Bidders & participating suppliers

1 commercial party on the notice
  • RESPOND GROUP LIMITEDAwarded supplierGB-COH: 05240703GB-PPON: PPPM-5944-RMBN Lincoln House, Fradley Park, West Midlands, WS13 8RZ

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender