Community Wellbeing Hubs - North and South Norfolk

The Service will support residents by:

• Offering day-time support for a range of mental health problems and for episodes of mental distress, providing advice and information.
• Delivering a social navigation and enabling approach, to empower people to stay well in their community and at home, rather than employing a more traditional ‘problem-solving’ approach.
• Providing a café function for hub attendees to support social and therapeutic aims, supporting those who feel socially isolated and helping to de-stigmatise mental health and mental distress.
• Providing sanctuary for people experiencing mental ill-health and mental distress, including a calm and safe space, providing practical and emotional support, which can be used as an alternative to admission if appropriate.
• Integrating with the First Response Service (FRS), which is a triage telephone line that will gate keep all crisis referrals to the hub both day and night.
• Working closely with the local Mental Health providers to develop protocols and procedures, ensuring that the Mental Health provider can provide clinical oversight of the hub model, offering advice, support, and formal triage and assessment.