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Published 10 Sept 2026, 10:22 BST
Official UK Procurement Procedure

COM26142 Temporary Accommodation and Hostel Cleaning

Torbay Council
Local Council
services
SME eligible
Above threshold
Open procedure
GPA Covered: {"GPA"}
Accommodation cleaning services
South West (UKK42)
Published value
£390,000
≈ £194,733 / year
Submission deadline
8 Oct 2026, 12:00 BST
26d 21h left
Clarification Cut-Off
24 Sept 2026, 17:00 BST
Tender enquiry deadline · 2 lots
Contract duration
2 yrs (with extension options)
Starts 1 Dec 2026, 00:00 GMT
Electronic Sourcing Gateway:
Published portal
Official notice
Instructions: In order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk - reference DN828936 In order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.

What is being bought & procurement scope

Procurement Scope & Specification
Tenderline summary generated from the published notice
Executive Summary: Torbay Council: "COM26142 Temporary Accommodation and Hostel Cleaning". Published status: active. Published value: £390,000. 2 published lots. Recorded submission deadline: 8 Oct 2026, 12:00 BST. See the official notice for participation instructions.

Official Requirement Description:

This tender is for the provision of Cleaning Services at specific sites for the Hostel, Temporary Accommodation and Torbay Council Owned Permanent Accommodation within Torbay Council boundaries, predominantly in Torquay and Paignton. The site list may also be extended or reduced to include or exclude different locations during the contract period. The successful Supplier(s) is expected to carry out the duties as stated in the Part 2 Specification and any ad-hoc requirements to a very high standard. The tender is being split into two lots: Lot 1 - Temporary Accommodation Lot 2 - Hostel

Lots and requirements (2)

Procurement Structure
Published by the contracting authority
  • Lot 1 · #1
    Lot 1 Temporary Accommodation
    active
    Options
    Renewal
    Published value£300,000
    Torbay Council currently has 49 temporary accommodation properties, which are located in Torquay, Paignton and Brixham. There are 45 self-contained properties and 4 HMO’s (House in Multiple Occupancy). The Temporary accommodation properties will require void cleaning (flipping), before a new tenant(s) move in. This is a specialist cleaning service that is required for the vacated properties. The HMO properties require regular cleaning of the communal areas and void cleaning of the bedrooms once a tenant has moved out.
    Contract period:
    1 Dec 2026 — 30 Nov 2028 (2 yrs)
    Eligibility:
    SME eligible
    Options / extension:
    Routine services to be provided at a new site(s), not included in the original contract Services decreased from a site(s) The Authority requesting changes in the level of services required, and/or in the way services are provided and the site specific instructions Statutory minimum wage increases · 1 x 12m extension
    Pre-Qualification & Selection Criteria (PQQ)
    • Economic & Financial
      Confirmation of ability to obtain relevant insurances after contract award but before delivery start Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
    • Technical Capacity
      Relevant Experience and Contract Examples Health and Safety Modern Slavery Relevant policies, procedures and accreditations required to deliver the contract Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
  • Lot 2 · #2
    Lot 2 Hostel
    active
    Options
    Renewal
    Published value£90,000
    The Hostel is located in Torquay and compromises of 28 bedrooms (of which, 26 of those bedrooms have en-suite shower rooms) and communal areas. The communal areas required to be cleaned fortnightly, and void cleans will be required once a bedroom has become vacant.
    Contract period:
    1 Dec 2026 — 30 Nov 2028 (2 yrs)
    Eligibility:
    SME eligible
    Options / extension:
    Services to be provided at a new site(s), not included in the original contract Services decreased from a site(s) The Authority requesting changes in the level of services required, and/or in the way services are provided and the site specific instructions Statutory minimum wage increases · 1 x 12m optional extension
    Pre-Qualification & Selection Criteria (PQQ)
    • Economic & Financial
      Financial Capacity Confirmation of ability to obtain relevant insurances after contract award but before delivery start Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
    • Technical Capacity
      Relevant Experience and Contract Examples Health and Safety Modern Slavery Relevant policies, procedures and accreditations required to deliver the contract Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.

Qualification snapshot & criteria

Go / No-Go Decision Box
Criteria & entry requirements
Evaluation weighting
Method Statements: 50%
Social Value: 10%
Price: 40%
Uniform evaluation weighting applied across all 2 lots.
Incumbent & Market Position
Top Retained Vendor (Authority Spend)Kestrel Guards LimitedHolds 65.9% of historical attributable spend
High Concentration
Entry requirements & qualification
  • Turnover Benchmark
    Guideline requirement: ~£389,466 annual turnover.Per Cabinet Office EFS 2026 & Sourcing Playbook: general proportionality cap (~2× run-rate), not an automatic disqualifier.
  • Insurance Commitments (No Upfront Purchase Needed)
    Standard public thresholds: Employer Liability (£5m), Public Liability (£5m-£10m), Professional Indemnity (£1m-£5m).✓ Commitment required upon award only — no upfront policy purchase needed to bid
  • Accreditations & Security Vetting
    Check tender pack for Cyber Essentials Plus (PPN 014 risk-proportional), ISO 27001/9001, and BPSS / SC security clearance requirements for named delivery personnel.
  • Contract Duration & Term OptionsExpected duration: 2 yrs (with extension options)
    • Source: Cabinet Office Sourcing Playbook & EFS Guidance.

    Buyer track record & authority intelligence: Torbay Council

    Rolling 24 months
    Derived from OCDS data
    Published track record for Torbay Council. These figures describe a rolling 24-month window, not a forecast of bids or a measure of buyer bias.
    Avg price drop
    Not availableEarly / insufficient sample
    Needs a published budget AND award for the same procedure
    Competition Density
    3Bids / Report (median)
    Single-bidder rate: 0% · Mean: 4.8 bids
    Supplier Concentration
    High ConcentrationModerate
    Kestrel Guards LimitedTop vendor: 65.9% of attributable value
    Published spend
    £1,633,210Historical spend
    Cumulative GBP spend across 16 retained awards
    Typical award value
    £528,981Moderate (n=3)
    Middle 50% of awards: £278,491 – £802,605
    Awarded spend by half-year
    2024-H2
    2025-H1
    2025-H2
    2026-H1
    2026-H2
    Methodology & coverage notes (16 active published awards)
    Coverage: 16 active published awards; 15 bid reports (which may be per lot); 3 valued awards. Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Every figure carries an evidence level: Robust (5+ observations), Moderate (3–4), Indicative (1–2). Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
    Historical Awarded Suppliers in this Category (CPV 90):
    Supplier Name
    Historic Awards
    Attributable Value
    Avg. Price Discount
    Kestrel Guards Limited1 win£1,076,229No published budget
    MPD FM LIMITED1 win£528,981No published budget
    Gro Landscape Architects Ltd1 win£28,000No published budget

    Sector Market Benchmark & Opportunity Radar

    CPV 90 · UK Sector Analysis
    Observed CPV-sector evidence
    Suitable for SMEs
    Prepared 10 Sept 2026, 12:10 BST
    Observed CPV-sector evidence where it exists, with clearly labelled UK all-sector context for sparse fields; this is market context, not a bid forecast.
    Median Winning Discount
    0%
    CPV sector evidence · 265 comparable price observations
    Typical Bids Received
    4reported bids
    CPV sector evidence · 3,736 published bid reports
    Decision Velocity
    ~58 days
    CPV sector evidence · median from 426 completed procedures
    Notice Stability
    Stable notice
    Published terms remained unchanged
    Top Contenders in this Sector (CPV 90)
    Active commercial suppliers winning public contracts in this field
    Supplier
    Awards won
    Total awarded value
    Avg. winning discount
    SUEZ Recycling and Recovery UK LimitedCRN: SUEZ Recycling and Recovery UK Ltd
    		92 contracts£4,473,173,683-9.9% below budget
    Wakefield Waste PFI LtdCRN: 08193325
    		1 contract£1,770,760,000At ceiling / not disclosed
    BIFFA WASTE SERVICES LIMITEDCRN: PRQC-5121-CMBL
    		422 contracts£1,707,726,400--22% below budget
    Veolia ES (UK) LimitedCRN: Veolia ES (UK)
    		73 contracts£1,420,349,947-0% below budget
    Milestone Infrastructure LimitedCRN: 13007933
    		4 contracts£1,206,000,000At ceiling / not disclosed
    Veolia ES West Berkshire Ltd
    		1 contract£908,044,000At ceiling / not disclosed
    Fortem Solutions LimitedCRN: 4638969
    		5 contracts£868,441,637At ceiling / not disclosed
    UBB Waste (Essex) Limited
    		2 contracts£819,800,000At ceiling / not disclosed
    Ringway Infrastructure Services LimitedCRN: 02756434
    		2 contracts£800,000,000At ceiling / not disclosed
    Colas LtdCRN: 02644726
    		8 contracts£735,860,000At ceiling / not disclosed
    Comparable Published Opportunities & Re-tender Precedents
    Ranked by multi-factor similarity score
    Historic records ranked from matching published evidence. They serve as research precedents for contract scoping, specifications, and previous awardees.
    Published procedure
    Published value
    Matching evidence
    FIN25219 Cleaning and Security Services, Fleet Walk Shopping CentreTorbay Council · 3 Sept 2026, 12:25 BST
    		£1,600,000
    same CPV family
    same authority
    same region
    Office Cleaning ServicesGeneral Dental Council · 2 Sept 2026, 08:32 BST
    		£290,000
    same CPV family
    similar value band
    Climate Action Accelerator Programme Development for BusinessesVisitScotland · 27 Aug 2026, 11:38 BST
    		£300,000
    same CPV family
    similar value band
    City of York Council and North Yorkshire Council Joint Green Belt AssessmentCity of York Council · 9 Sept 2026, 10:31 BST
    		£150,000
    same CPV family
    similar value band
    TfL Ecology Support Services FrameworkTransport for London · 2 Sept 2026, 11:21 BST
    		£500,000
    same CPV family
    similar value band
    Method: tender-intelligence-v1. Empirical OCDS facts and cross-sector percentiles; missing fields remain unrecorded.SME Friendly Qualification Criteria

    Procedure terms & legal framework

    Procedure methodOpen procedureLegal basis
    UKPGA · 2023/54
    Procurement Act 2023
    		Procurement categoryservices
    Notice statusactiveProcurement threshold
    Above threshold
    (FTS publication)
    		Regulatory regimeStandard commercial regime
    Commercial structureStand-alone contract (No framework)Competition typeCompetitive procedureGPA WTO covered{"GPA"}
    Recurring procurementYes · Anticipated re-tenderFirst published10 Sept 2026, 10:22 BSTLast source update10 Sept 2026, 10:22 BST
    Award evaluation windowSubmission end — 16 Nov 2026, 23:59 GMTContract terms summaryPayment: In consideration of the provision of the Services by the Supplier in accordance with the terms and conditions of this Contract, the Authority shall pay the Charges to the Supplier. The Charges shall be calculated as set out in the Payment Schedule. Unless otherwise stated in the Payment Schedule the Charges: (a) shall be payable from the Commencement Date; (b) shall remain fixed during the Term unless agreed by both parties; and (c) are the entire price payable by the Authority to the Supplier in respect of the Ser-vices and includes, without limitation, any royalties, licence fees, supplies and all consumables used by the Supplier, travel costs, accommodation expenses and the cost of Supplier Personnel. The Authority shall pay each properly submitted invoice received by the Supplier within 30 days of the date when Authority has determined that the invoice is a valid and undisputed in-voice. The Supplier shall accept payment electronically via BACS. Further information on payment terms can be found in Clause 6 Charges and Payments of the Service Contract.Classification (CPV)Accommodation cleaning services
    Delivery area
    South West (UKK42)
    Official Registry OCIDocds-h6vhtk-06f65e

    How to participate & submission route

    Authorized E-Sourcing Portal
    Official Buyer Portal
    Online submission allowed
    Language: EN
    Expression of interest (EOI)—Tender submission deadline
    8 Oct 2026, 12:00 BST
    		Clarification deadline
    24 Sept 2026, 17:00 BST
    Submission channelOfficial e-sourcing portalElectronic submissionAllowedAccepted languagesen
    Participation feeFree of charge (Open access)
    Detailed Submission Instructions & Authority Contacts
    From official release
    In order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk - reference DN828936 In order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.
    Timeline
    1. Procedure published
      10 Sept 2026, 10:22 BST
    2. Clarification deadline
      24 Sept 2026, 17:00 BST
    3. Submission deadline
      8 Oct 2026, 12:00 BST

    Commercial outcome and contract awards

    Awards (0)No award published
    Contracts (0)No contract published
    Bid statisticsNo aggregate bid statistics published
    Notice history
    From official release and amendment events
    1. Official notice release published
      10 Sept 2026, 10:22 BST

    Buyer and organisations in this procedure

    Torbay Council

    Contracting authority
    Local Council
    GB-PPON-PXLG-3144-TYMJ
    View buyer profile →

    Official Documents & Specifications (3)

    Official links; attachments are not copied
    Procedure justification & pre-market engagement
    Official Statement
    Preliminary market engagement (PME) rationaleNone undertaken