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Official procurement procedure

CO0169 Contact Centre and Telephony Services

Radio
television
communication
+1 more
East of England (UKH3)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Essex County Council: "CO0169 Contact Centre and Telephony Services". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityEssex County CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Essex County Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Essex County Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5.8Bids / Report
13.5% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 284 active published awards; 282 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityEssex County Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published24 May 2023, 13:37 BST
Last source update24 May 2023, 13:37 BST
Recurring procurementNot published
ClassificationRadio, television, communication, telecommunication and related equipment
Delivery area
East of England (UKH3)
OCIDocds-h6vhtk-03cf10
What is being bought
MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances. Inbound and outbound telephony calls via MS Teams (call charges).
What changed
From the official release history
  1. Status changed to complete
    24 May 2023, 13:37 BST
  2. Official notice release published
    24 May 2023, 13:37 BST
  3. Buyer information updated
    24 May 2023, 13:37 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances. Inbound and outbound telephony calls via MS Teams (call charges).
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    24 May 2023, 13:37 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 22 Feb 2023, 00:00 GMT · £2,840,053
Commercial outcome and competition
Awards
Daisy Corporate Services trading Limited
Not published · Not published · active
Contracts
CO0169 Contact Centre and Telephony Services
£2,840,053 · signed 22 Feb 2023, 00:00 GMT · active
Bid statistics
bids: 2 (lot 1)
electronicBids: 2 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

Essex County Council

Contracting authority GB-FTS-4622
View buyer profile

  • Essex County Council
    buyer

    County Hall, Market Road, Chelmsford, UKH3, CM1 1QH
    mark.glenister@essex.gov.uk
    +44 3330136379

  • Daisy Corporate Services trading Limited
    supplier

    Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR, Nelson, UKH3, BB9 5SR

  • Royal Courts of Justice
    reviewBody

    Strand London WC2A 2LL, London, WC2A 2LL
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleCall-off contract from a framework (CCS Network Services 2 - RM3808)