CO0169 Contact Centre and Telephony Services

Authority: Essex County Council (Local council)

GoodsAward procedure without prior publication of a call for competition

Sectors: Radio, television, communication, telecommunication and related equipment (32) Delivery: East of England (UKH3)

Awarded value£2,840,053published contract · exc. VAT

Awarded 22 Feb 2023no call for competition

Awarded to Daisy Corporate Services Trading Limited

What is being bought

Published requirement description

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.

Inbound and outbound telephony calls via MS Teams (call charges).

CPV: Radio, television, communication, telecommunication and related equipment

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: East of England

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 24 May 2023, 13:37 BST
Last source update: 24 May 2023, 13:37 BST
Authority reference: DN633412
FTS notice number: 2023/S 000-014795
Classification (CPV): Radio, television, communication, telecommunication and related equipment
Delivery area: East of England (UKH3)
Official registry OCID: ocds-h6vhtk-03cf10 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Call-off contract from a framework (CCS Network Services 2 - RM3808)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £2,840,0531 contract exc. VAT

Bids received 2

Contracts signed 1latest 22 Feb 2023

Awarded to	Value	Date	Status
Daisy Corporate Services Trading LimitedSubcontracting: Contact Centre implementation and support	£2,840,053 †	—	Awarded

Contracts

CO0169 Contact Centre and Telephony Services · Daisy Corporate Services Trading Limited
Signed
22 Feb 2023
Value
£2,840,053
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
2bids · 2 electronic	0	—	—

Contracting authority & participating public bodies

Essex County Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services County Hall, Market Road, Chelmsford, East of England, CM1 1QHContact name, email, phone

Dispute resolution & review bodies

Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Daisy Corporate Services trading LimitedAwarded supplier Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR, Nelson, East of England, BB9 5SR

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.