Official UK procurement notice
Cloud Contact Centre · UK public procurement notice
Authority: Lincolnshire Partnership NHS Foundation Trust (Central government)
What is being bought
Published requirement descriptionLincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.
Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 6 Jul 2021, 14:51 BST
- Last source update
- 6 Jul 2021, 14:51 BST
- Award evaluation window
- 9 Aug 2021 – …
- Authority reference
DN554863- FTS notice number
2021/S 000-015571- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02c445Find a Tender
How it was run
Official notice- Submission deadline
- 9 Aug 2021, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 9 Aug 2021, 12:00 BST
Timeline
6 Jul 2021 → 9 Aug 2021 · 3 dates- Notice published6 Jul 2021, 14:51 BST
- Submission deadline9 Aug 2021, 12:00 BST
- Bids opened9 Aug 2021, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- NHS EnglandReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.