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Cloud Contact Centre

IT services: consulting
software development
Internet and support
East Midlands (UKF3)
Published value
£60,000
Submission deadline 9 Aug 2021, 12:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Lincolnshire Partnership NHS Foundation Trust: "Cloud Contact Centre". Published status: active. Published value: £60,000. 1 published lot. Recorded submission deadline: 9 Aug 2021, 12:00 BST. See the official notice for participation instructions.
Contracting AuthorityLincolnshire Partnership NHS Foundation TrustScope & CategoriesNot publishedSubmission Window
Closed
9 Aug 2021, 12:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£60,000
Bidder Intelligence · Authority Profile: Lincolnshire Partnership NHS Foundation Trust
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for Lincolnshire Partnership NHS Foundation Trust. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityLincolnshire Partnership NHS Foundation Trust
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published6 Jul 2021, 14:51 BST
Last source update6 Jul 2021, 14:51 BST
Recurring procurementNo
ClassificationIT services: consulting, software development, Internet and support
Delivery area
East Midlands (UKF3)
OCIDocds-h6vhtk-02c445
What is being bought
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel. Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.
What changed
From the official release history
  1. Published value updated to £60,000
    6 Jul 2021, 14:51 BST
  2. Status changed to active
    6 Jul 2021, 14:51 BST
  3. Official notice release published
    6 Jul 2021, 14:51 BST
  4. Submission deadline changed to 9 Aug 2021, 12:00 BST
    6 Jul 2021, 14:51 BST
  5. Buyer information updated
    6 Jul 2021, 14:51 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published valueNot published
    Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel. Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    6 Jul 2021, 14:51 BST
  2. Submission deadline
    9 Aug 2021, 12:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Lincolnshire Partnership NHS Foundation Trust

Contracting authority GB-FTS-21673
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published