Cloud Contact Centre

{
  "id": "015563-2021",
  "tag": [
    "planning"
  ],
  "date": "2021-07-06T13:58:00+01:00",
  "ocid": "ocds-h6vhtk-02c43d",
  "buyer": {
    "id": "GB-FTS-2969",
    "name": "United Lincolnshire Hospitals NHS Trust"
  },
  "tender": {
    "id": "DN554863",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKF3"
          }
        ]
      }
    ],
    "title": "Cloud Contact Centre",
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.\nCurrently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.",
    "communication": {
      "futureNoticeDate": "2021-11-01T00:00:00Z"
    },
    "classification": {
      "id": "32000000",
      "scheme": "CPV",
      "description": "Radio, television, communication, telecommunication and related equipment"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-FTS-2969",
      "name": "United Lincolnshire Hospitals NHS Trust",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKF3",
        "locality": "Lincoln",
        "postalCode": "LN5 7JH",
        "countryName": "United Kingdom",
        "streetAddress": "Beech House, Waterside South"
      },
      "details": {
        "url": "http://www.ulh.nhs.uk/",
        "buyerProfile": "http://www.ulh.nhs.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "United Lincolnshire Hospitals NHS Trust"
      },
      "contactPoint": {
        "name": "Miss Lucy Reed",
        "email": "lucy.reed@ulh.nhs.uk",
        "telephone": "+44 1522307406"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}