Official UK procurement notice
Closed Insurance Estates Partner
Authority: Financial Services Compensation Scheme (Public body)
What is being bought
Published requirement descriptionFSCS currently handles insurance claims in respect of policies written by a number of insolvent insurance firms and engages three external firms to carry out that handling on its behalf. It now seeks a single provider of such services to manage handling of the relevant claims and also of claims in respect of future insolvent firms and that the relevant provider delivers that work by way of an appropriate claims handling service and technology solution.
The maximum potential contract period is to be 15 years, comprising an initial term of ten (10), years with an option for FSCS to extend that period at its sole discretion by up to a total additional period of five (5) years, comprising two initial additional periods of two (2) years one further additional period of one (1) year.
The estimated contract value for the entire potential maximum term is £28.6 million (note that this figure is only an estimate, since claims volumes for the period cannot be predicted with certainty). Whilst Suppliers should take their own legal advice in this process, FSCS understands that, as insurance claims handling services, these services are not subject to applicable VAT at the date of this notice.
The appointed Service Provider must demonstrate relevant experience and provide evidence of capability across all required service areas. This ensures FSCS meets its statutory obligations to eligible customers while delivering an experience aligned with its overall strategy.
For more information about this opportunity, please visit the Delta eSourcing portal at:
www.delta-esourcing.com/tenders/UK-UK-London… ↗
To respond to this opportunity, please click here:
- How the procedure runs: This Tender Notice is for the award of a public contract through a competitive flexible procedure. FSCS intends to shortlist up to five (5) highest‐scoring Suppliers from the PSQ stage to participate in the ISIT stage. FSCS reserves the right to shortlist fewer Suppliers where fewer than five meet the minimum requirements and meet the minimum scores per question. FSCS reserves the right to award the contract on the basis of the evaluation of the Initial Tenders, ISIT stage. If FSCS decides not to award the contract based on the Initial Tenders, then FSCS intends to invite the Suppliers with the two (2) highest scoring, compliant Initial Tenders that meet the minimum requirements, to participate in the Negotiation Stage. FSCS will notify Suppliers who have been successful in proceeding to the Negotiation Stage and will provide further information about the conduct of the Negotiation Stage including location, date and time of the meetings. At the end of the negotiation stage, Suppliers will be invited to submit final tenders. FSCS will use an online portal at www.delta-esourcing.com ("the Portal") to make associated tender documents available to Suppliers. Suppliers requesting to participate in this procurement competition are required to submit their completed PSQs through the Portal by the deadline set out in this Tender Notice. The following associated tender documents are being provided with the publication of this Tender Notice to provide further information about the procurement and are available on the Portal: •PSQ – Procurement Specific Questionnaire •Specification (Statement of Requirements) The following associated tender documents will be made available later through the Portal to up to 5 Suppliers, as explained above, shortlisted to participate in the tender stages of this competitive flexible procedure: •ISIT – Including the Award Criteria •Draft Contract The Award Criteria No. Criteria Weighting Available Scores Quality 70% Service Delivery - (30% Weighting ) Business Continuity and Resilience - (10% weighting) Transition & Implementation (20% - weighting) Account Management and Client Engagement – (10% weighting) Data Protection - (10% weighting) Information Security – 10% Technology – 10% Financial 30% Legal - Pass/Fail
CPV: Accident and health insurance services · Accident insurance services · Financial and insurance services · Health insurance services · Insurance and pension services · Insurance services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£28,600,000
- Economic & financial standing
Legal and financial conditions of participation are set out in the PSQ and can be obtained from Delta on registration to express interest.
Suppliers wishing to apply must submit a completed PSQ as per the deadline in the tender documents.
- Technical & professional ability
Technical ability conditions of participation are set out in the PSQ and can be obtained from Delta on registration to express interest.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality Score: 70%
- Cost Score: 30%
Published award criteria (2)
- Cost Score: %
- Quality Score: %
- Economic & financial standing
Legal and financial conditions of participation are set out in the PSQ and can be obtained from Delta on registration to express interest.
Suppliers wishing to apply must submit a completed PSQ as per the deadline in the tender documents.
- Technical & professional ability
Technical ability conditions of participation are set out in the PSQ and can be obtained from Delta on registration to express interest.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 20 Mar 2026, 09:24 GMT
- Last source update
- 20 Mar 2026, 09:24 GMT
- Award evaluation window
- Submission end – 27 Nov 2026
- Authority reference
FSCS 537- FTS notice number
2026/S 000-025555- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-066fd6Find a Tender- Contract terms summary
Invoices must be submitted to [email protected] and must quote a valid Purchase Order Number.
- How it runs
This Tender Notice is for the award of a public contract through a competitive flexible procedure.
FSCS intends to shortlist up to five (5) highest‐scoring Suppliers from the PSQ stage to participate in the ISIT stage. FSCS reserves the right to shortlist fewer Suppliers where fewer than five meet the minimum requirements and meet the minimum scores per question.
FSCS reserves the right to award the contract on the basis of the evaluation of the Initial Tenders, ISIT stage.
If FSCS decides not to award the contract based on the Initial Tenders, then FSCS intends to invite the Suppliers with the two (2) highest scoring, compliant Initial Tenders that meet the minimum requirements, to participate in the Negotiation Stage. FSCS will notify Suppliers who have been successful in proceeding to the Negotiation Stage and will provide further information about the conduct of the Negotiation Stage including location, date and time of the meetings.
At the end of the negotiation stage, Suppliers will be invited to submit final tenders.
FSCS will use an online portal at www.delta-esourcing.com ↗ ("the Portal") to make associated tender documents available to Suppliers.
Suppliers requesting to participate in this procurement competition are required to submit their completed PSQs through the Portal by the deadline set out in this Tender Notice.
The following associated tender documents are being provided with the publication of this Tender Notice to provide further information about the procurement and are available on the Portal:
•PSQ – Procurement Specific Questionnaire
•Specification (Statement of Requirements)
The following associated tender documents will be made available later through the Portal to up to 5 Suppliers, as explained above, shortlisted to participate in the tender stages of this competitive flexible procedure:
•ISIT – Including the Award Criteria
•Draft Contract
The Award Criteria
No. Criteria Weighting Available Scores
Quality 70%
Service Delivery - (30% Weighting )
Business Continuity and Resilience - (10% weighting)
Transition & Implementation (20% - weighting)
Account Management and Client Engagement – (10% weighting)
Data Protection - (10% weighting)
Information Security – 10%
Technology – 10%
Financial 30%
Legal - Pass/Fail
How it was run
Official notice- Requests to participate (first stage)
- 20 Apr 2026, 14:00 BST
- Submission deadline
- 20 Apr 2026, 14:00 BST
- Clarification deadline
- 7 Apr 2026, 14:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
20 Mar 2026 → 8 Jan 2027 · 5 dates- Tender notice published215 days ago20 Mar 2026, 09:24 GMT
- Clarification questions by197 days ago7 Apr 2026, 14:00 BST
- Submission deadline184 days ago20 Apr 2026, 14:00 BST
- Today21 Oct 2026
- Award decision expected byin 38 days27 Nov 2026, 23:59 GMT
- Contract startsin 79 days8 Jan 2027
Notice history
1 event · 1 release on Find a Tender- Tender notice published20 Mar 2026, 09:24 GMTUK4
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Tender notice Tender notice on Find a Tender