Clinical Decision Support Software

This contract is for the provision of clinical decision support software to be deployed within the NHS 111 Wales service to enable clinicians to triage calls received.

A Call Handler will commence the non-clinical triage process, in sperate non-clinical decision support software supplied under a separate contract, to determine the condition of the patient and whether the patient subsequently needs to speak to a clinician. Following initial call taking by a Call Handler Remote clinical assessment will then subsequently be undertaken by a clinician within the clinical decision support software (to be supplied under this contract), signposted to another provider or the call transferred to a separate system, to be assessed, dependent upon the reason for the call and assigned clinical priority, by a another provider across NHS Wales urgent primary care services.

The clinical decision support software is required to support clinicians to assess and manage patients remotely. Calls are required to be passed from the patient management system into the clinical decision support software to reduce the risk of mistakes being made when entering new details. The solution is to allow subsequent calls to be matched to the previous assessments and repeat callers are to be highlighted to the clinician to help to manage patient care. Calls will then subsequently be required to be appropriately returned to the patient management system.

The clinical decision support software is required to include a series of protocols to allow the clinician to interpret the callers' symptoms and form a clinical governance structure to ensure efficient, effective, clinically appropriate and prudent healthcare for patients. The system is required to reduce variation in the assessment of conditions, ensuring a research, evidence-based approach to the assessment, offering transparency regarding advice to patients, support and alternative provision. The clinical decision support software is required to be able to support access to the NHS 111 Wales service via video and provide an intuitive, safe interface for end users.

The clinical decision support software must be able to work seamlessly with the patient management system and the non-clinical decision support software (supplied separately) to ensure safe and efficient transfer of patient details to and from remote clinical assessments. The solution is required to provide full digital clinical audit capability (Themes, Trends, Statistical Reporting on staff performance), allow seamless sharing of clinical information between service providers, and work intelligently with electronic patient care records systems.

In addition, this requirement is for the supply of professional services to enable the implementation and training of the solution and as well as the relevant software licences for the clinical decision support software this requirement is also for the supply of the associated ongoing software support and maintenance services.