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Published 23 Apr 2025, 13:39 BST

Official UK procurement notice

Cleaning Services Contract Public Conveniences on behalf of Penzance Town Council

Official notice

Authority: Penzance Town Council (Local council)

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: Cleaning & Environmental Services (90) Delivery: South West (UKK3)
Published estimate£708,000≈ £354k / year · £849,600 inc. VAT2% below published estimate
Submissions closed 28 May 2025awarded 24 Jun 2025
Awarded to Crystal Clear Professional Cleaning Ltd
Contract term 2 yrsends 30 Sept 2027 · up to 30 Sept 2030 with extensions · starts 1 Oct 2025

What is being bought

Published requirement description

Key objective to provide high quality cleaning services to the Councils public convenience with provide a positive image of the area, both for local service users as well as visitors and tourists.

The services are for the delivery of the Public Toilet cleaning contract for the seven facilities operated by Council:

Wherrytown (including fountain)

Alexandra Play park

South Pier

TIC Toilets

Penalverne

Princess May

Newlyn

CPV: Cleaning services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEVCSEPublished value£708,000
Contract period: 1 Oct 2025 – 30 Sept 2027 (2 yrs) · up to 30 Sept 2030 with extensionsValue: £708,000 exc. VAT · £849,600 inc. VAT
Delivery: South WestEligibility: SME eligibleVCSE eligible
Extensions: Option to increase or decrease scope of the contract. · The Contract period is for an initial two-year period with the option of three further annual extensions for a total tender period of five years.
90910000 Cleaning services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Refer to accompanying documentation.

  • Technical & professional ability

    Refer to accompanying documentation.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 40%
Published award criteria (2)
  • Quality: Please refer to accompanying documentation
  • Price: Please refer to accompanying documentation
Conditions of participation2
  • Economic & financial standing

    Refer to accompanying documentation.

  • Technical & professional ability

    Refer to accompanying documentation.

What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
23 Apr 2025, 13:39 BST
Last source update
8 Aug 2025, 09:53 BST
Award evaluation window
Submission end – 24 Jun 2025
Authority reference
04/25/001
FTS notice number
2025/S 000-016512
Latest notice
Contract details notice (UK7)
Classification (CPV)
Cleaning services
Delivery area
South West (UKK3)
Official registry OCID
ocds-h6vhtk-05064f Find a Tender
Contract terms summary

Please refer to accompanying documentation

Review and risk notes
Risks

Please refer to accompanying documentation

How it was run

Official notice
Submission deadline
28 May 2025, 12:00 BST
Electronic submission
Not allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Tenders to be returned to:

[email protected]

Timeline

23 Apr 2025 → 1 Oct 2025 · 7 dates
  1. Tender notice published
    23 Apr 2025, 13:39 BST
  2. Submission deadline
    28 May 2025, 12:00 BST
  3. Assessment summaries sent
    24 Jun 2025, 00:00 BST
  4. Award decision expected by
    24 Jun 2025, 23:59 BST
  5. Standstill ends
    3 Jul 2025, 23:59 BST
  6. Latest notice published
    8 Aug 2025, 09:53 BST
  7. Contract starts386 days ago
    1 Oct 2025, 00:00 BST

Notice history

5 events · 3 releases on Find a Tender · since 23 Apr 2025
  1. Tender notice published
    23 Apr 2025, 13:39 BST
    UK4
  2. Contract award notice published
    24 Jun 2025, 18:58 BST
    UK6
  3. Status changed to complete
    24 Jun 2025, 18:58 BST
  4. Contract signature expected
    10 Jul 2025, 23:59 BST
    scheduled
  5. Contract details notice published
    8 Aug 2025, 09:53 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £693,9351 award exc. VAT
Bids received 33 from SMEs
Contracts signed 1latest 29 Jul 2025
Awarded toValueDateStatus
Crystal Clear Professional Cleaning LtdSME1 Oct 2025 – 30 Sept 2027 · up to 30 Sept 2030Extensions: Annual extensions subject to review · Options: Addition / deletion of services or sites£693,93524 Jun 2025Awarded

Contracts

  • Cleaning Services Contract Public Conveniences on behalf of Penzance Town Council · Crystal Clear Professional Cleaning LtdSME

    Signed
    29 Jul 2025
    Value
    £693,935
    Period
    1 Oct 2025 – 30 Sept 2027 · up to 30 Sept 2030 with extensions
    Status
    active
    Extensions
    Annual extensions up to maximum of 5 years.
    Options
    Yes in line with the contract and this includes options to vary services provided in line with the contract scope and include or remove sites from the contract
    3 agreed KPIs: Customer Satisfaction - number of complaints received / upheld complaints · Client Satisfaction - based on Random Samples · Compliance with contract Service standards
    • Customer Satisfaction - number of complaints received / upheld complaints
    • Client Satisfaction - based on Random Samples
    • Compliance with contract Service standards

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3final-stage tenders30—

Contracting authority & participating public bodies

Penzance Town Council

Contracting authorityPublic authority - sub-central government GB-PPON: PYNG-4641-RJNQ Penlee Centre, Penzance, South West, TR18 4HEContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (11)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender