Find a TenderClosed
Published 8 Sept 2026, 15:07 BST

Official UK procurement notice

Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

Official notice

Authority: Scottish Government (Central government)

ServicesOpen procedure
Published estimate£650,000exc. VAT
Submissions closed 23 Oct 2026

What is being bought

Published requirement description

The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.

CPV: Helpdesk and support services · IT services: consulting, software development, Internet and support · Research and development services and related consultancy services · System and support services

The lotProcurement structure

single lot · no lot value published
Lot #1CivTech’s mission is to drive daring and innovation in the public sector by…Renewal

CivTech’s mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people’s lives better – and in doing so create generations of sustainable, high growth businesses.

CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen.

Part of the Scottish Government’s Directorate for Digital, CivTech’s approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better.

Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they’re at, or size they are.

This is where CivTech comes in.

The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you – whether you’re an individual, team or company – it’s an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You’ll build a product, and a business to take it as far as possible. Because here’s the kicker: the Challenges we issue aren’t ‘single organisation’ problems – most of the problems we are solving exist worldwide.

In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they’re developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator – a period of intensive work to create the solution, and through CivTech’s unique business growth workshop system, a business capable of taking the product to the world.

Please visit our website for information on CivTech and how to get involved

www.civtech.scot/how-to-apply-civtech-12 ↗

www.civtech.scot/civtech-12-challenge… ↗

Delivery: UK
Extensions: The contract can be extended if requiredVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 100%
Published award criteria (2)
  • Quality: 100
  • Price: 0

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
8 Sept 2026, 15:07 BST
Last source update
19 Oct 2026, 17:26 BST
Award evaluation window
20 Oct 2026 – …
FTS notice number
2026/S 000-098691
Classification (CPV)
Helpdesk and support servicesIT services: consulting, software development, Internet and supportResearch and development services and related consultancy servicesSystem and support services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-06f4cb Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment

Publisher note: NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=842461. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:842461)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
Submission deadline
23 Oct 2026, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
180 days from the deadline
Bids opened
20 Oct 2026, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

19 Oct 2026 → 23 Oct 2026 · 3 dates
  1. Notice published6 days ago
    19 Oct 2026, 17:26 BST
  2. Bids opened5 days ago
    20 Oct 2026, 12:00 BST
  3. Submission deadline2 days ago
    23 Oct 2026, 12:00 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Deadline moved to 23 Oct 2026, 12:00 BST
    19 Oct 2026, 17:26 BST
    +3 days · was 20 Oct 2026, 12:00 BST
Published amendments (1 · 1 deadline change)
WhenWhatBeforeAfterShift
—DeadlineTime limit · IV.2.220 Oct 202623 Oct 2026+3 d
—Bid openingConditions for opening of tenders · IV.2.720 Oct 202623 Oct 2026+3 d

Deadline for responses extended due to PCS website outage preventing access.

Contracting authority & participating public bodies

Scottish Government

Contracting authorityCentral GovernmentMinistry or any other national or federal authority, including their regional or local subdivisionsGeneral public services 5 Atlantic Quay, 150 Broomielaw, Glasgow, Scotland, G2 8LUContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Edinburgh Sheriff CourtMediation bodyReview bodyReview contact point Edinburgh

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.