Official UK procurement notice
Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?
Authority: Scottish Government (Central government)
What is being bought
Published requirement descriptionThe Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.
CPV: Helpdesk and support services · IT services: consulting, software development, Internet and support · Research and development services and related consultancy services · System and support services
The lotProcurement structure
single lot · no lot value publishedLot #1CivTech’s mission is to drive daring and innovation in the public sector by…Renewal
CivTech’s mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people’s lives better – and in doing so create generations of sustainable, high growth businesses.
CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen.
Part of the Scottish Government’s Directorate for Digital, CivTech’s approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better.
Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they’re at, or size they are.
This is where CivTech comes in.
The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you – whether you’re an individual, team or company – it’s an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You’ll build a product, and a business to take it as far as possible. Because here’s the kicker: the Challenges we issue aren’t ‘single organisation’ problems – most of the problems we are solving exist worldwide.
In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they’re developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator – a period of intensive work to create the solution, and through CivTech’s unique business growth workshop system, a business capable of taking the product to the world.
Please visit our website for information on CivTech and how to get involved
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 100
- Price: 0
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 8 Sept 2026, 15:07 BST
- Last source update
- 19 Oct 2026, 17:26 BST
- Award evaluation window
- 20 Oct 2026 – …
- FTS notice number
2026/S 000-098691- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06f4cbFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=842461. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:842461)
How it was run
Official notice- Submission deadline
- 23 Oct 2026, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 20 Oct 2026, 12:00 BST
Timeline
19 Oct 2026 → 23 Oct 2026 · 3 dates- Notice published6 days ago19 Oct 2026, 17:26 BST
- Bids opened5 days ago20 Oct 2026, 12:00 BST
- Submission deadline2 days ago23 Oct 2026, 12:00 BST
Notice history
1 event · 2 releases on Find a Tender- Deadline moved to 23 Oct 2026, 12:00 BST19 Oct 2026, 17:26 BST+3 days · was 20 Oct 2026, 12:00 BST
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit · IV.2.2 | 20 Oct 2026 | 23 Oct 2026 | +3 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 20 Oct 2026 | 23 Oct 2026 | +3 d |
Deadline for responses extended due to PCS website outage preventing access.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtMediation bodyReview bodyReview contact point
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.