Find a TenderAwarded without competition

Published 1 Apr 2026, 14:59 BST

Official UK procurement notice

Civica Keystone Renewal 2026

Official notice

Authority: North Tyneside Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: North East (UKC22)

Awarded value£36,948published contract · exc. VAT

Awarded 28 Feb 2026no call for competition

Awarded to CIVICA UK LIMITED

What is being bought

Published requirement description

North Tyneside Council require an extension of the Civica product, Keystone manage compliance with building standards for council houses. Keystone is built on older technology and the expectation is that the overarching NEC product would replace this current service when this is ready.

CPV: Software programming and consultancy services

The lotProcurement structure

single lot · no lot value published

Lot #1North Tyneside Council have direct awarded through the Crown Commercial Services…Awarded

North Tyneside Council have direct awarded through the Crown Commercial Services Vertical Applications Solutions Framework. Following the overarching NEC product as previously procured, the Authority needed to reprocure for an additional year with Keystone to ensure the product remains functional until the wider NEC product is ready for use.

Delivery: North East

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 1 Apr 2026, 14:59 BST
Last source update: 1 Apr 2026, 14:59 BST
Authority reference: OPEN2026230
FTS notice number: 2026/S 000-030445
Classification (CPV): Software programming and consultancy services
Delivery area: North East (UKC22)
Official registry OCID: ocds-h6vhtk-067ae6 Find a Tender

Why no open competition

No tenders or no suitable tenders/requests to participate in response to restricted procedure

Published justification

North Tyneside Council intends to award a 12‑month extension to the existing Civica Keystone system, which provides essential functionality for managing building safety and compliance across the Council's housing stock. The current Keystone contract is due to expire on 27 February 2026.

Keystone is an incumbent, business‑critical system built on legacy technology. The Council's strategic plan is to transition this functionality to the NEC platform once that solution is fully ready for implementation. Procuring an alternative system for a short interim period would require significant implementation effort, data migration, configuration, and staff retraining, all of which would be disproportionate to the short contract duration and would not represent value for money.

A quotation has been obtained from Civica UK Ltd, the incumbent supplier, for a 12‑month extension of the existing service. Following a review of operational requirements and the planned migration to NEC, extending the current Keystone provision is the only viable option that ensures:

continuity of statutory building safety and compliance functions
avoidance of unnecessary implementation and transition costs
protection of data integrity during the planned system migration
uninterrupted service delivery to support the Council's housing responsibilities

On this basis, the Council has determined that extending the existing Keystone contract with Civica UK Ltd for a further 12 months represents the most appropriate, proportionate, and economically advantageous solution. The direct award is therefore justified to maintain continuity of service during the transition to the NEC product.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £36,9481 contract exc. VAT

Bids received 1

Contracts signed 1latest 28 Feb 2026

Awarded to	Value	Date	Status
CIVICA UK LIMITED	£36,948 †	—	Awarded

Contracts

Contract 030445-2026-1 · CIVICA UK LIMITED
Signed
28 Feb 2026
Value
£36,948
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

North Tyneside Borough Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Quadrant, North Tyneside, North East, NE270BYContact name, email, phone

Dispute resolution & review bodies

North Tyneside CouncilReview body North Tyneside

Bidders & participating suppliers

1 commercial party on the notice

Civica UK LimitedAwarded supplierGB-COH: 01628868 Southbank Central, 30 Stamford Street, London, London, SE19LQ

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.