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Published 16 Dec 2021, 15:25 GMT

Official UK procurement notice

CfT - C1110 Customer Billing and Contact (CBC) Renewal and Implementation Programme

Official notice

Authority: NI Water and its subsidiaries

ServicesNegotiated procedure with prior call for competition
Sectors: IT Services & Software (72) Delivery: UKNorthern Ireland (UKN)
Published estimate£55,000,000exc. VAT
Submissions closed 22 Apr 2022
Next notice expected 7 Feb 2022

What is being bought

Published requirement description

NI Water is seeking, through a single procurement process, to award to a prime delivery partner to provide and support Customer contact, billing, collection and channel services and solutions for NI Water.

  • Recurrence: The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years.

CPV: Computer support and consultancy services · Computer-related services · Custom software development services · IT services: consulting, software development, Internet and support · Software programming and consultancy services · Software-related services

The lotProcurement structure

single lot · value published
Lot #1RenewalPublished value£55,000,000
Delivery: UK, Northern Ireland · 40 Old Westland Road Belfast BT14 6TE
Extensions: The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years. · The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years.Variant bids: not allowed
72200000 Software programming and consultancy services72230000 Custom software development services72260000 Software-related services72500000 Computer-related services72600000 Computer support and consultancy services

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Negotiated procedure with prior call for competition
Legal basis
CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement

Yes · The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years.

First published
16 Dec 2021, 15:25 GMT
Last source update
10 Mar 2022, 17:04 GMT
FTS notice number
2022/S 000-006629
Classification (CPV)
Computer support and consultancy servicesComputer-related servicesCustom software development servicesIT services: consulting, software development, Internet and supportSoftware programming and consultancy servicesSoftware-related services
Delivery area
UKNorthern Ireland (UKN)
Official registry OCID
ocds-h6vhtk-030255 Find a Tender

Publisher note: Anticipated initial term 7 years with option to extend for 2 years plus 1 additional year.

How it was run

Official notice
Run through: portal not identified
Language: EN

Tender documents are also served through a separate tool: https://etendersni.gov.uk ↗

Submission deadline
22 Apr 2022, 12:00 BST
Submission channel
{"written"}
Accepted languages
en

Timeline

7 Feb 2022 → 19 Oct 2022 · 4 dates
  1. Next notice expected
    7 Feb 2022
  2. Notice published
    10 Mar 2022, 17:04 GMT
  3. Submission deadline
    22 Apr 2022, 12:00 BST
  4. Bids must remain valid until
    19 Oct 2022, 23:59 BST

Notice history

3 events · 2 releases on Find a Tender · since 10 Mar 2022
  1. Status changed to active
    10 Mar 2022, 17:04 GMT
  2. Procurement method changed
    10 Mar 2022, 17:04 GMT
  3. Deadline moved to 22 Apr 2022, 12:00 BST
    10 Mar 2022, 17:04 GMT
    +77 days · was 4 Feb 2022

Contracting authority & participating public bodies

NI Water and its subsidiaries

Contracting authorityWater Westland House, Belfast, UK, BT14 6TEContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • NI WaterReview body Belfast

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.