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Official procurement procedure

CBC-1239-T-AE Unified Communications Solution

Facilities management software package
IP telephone services
Mobile telephones
+4 more
East of England (UKH25)
Published value
Not published
Submission deadline Not published
Lots published9
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Central Bedfordshire Council: "CBC-1239-T-AE Unified Communications Solution". Published status: complete. Published value: Value not published. 9 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityCentral Bedfordshire CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Central Bedfordshire Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Central Bedfordshire Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7.1Bids / Report
11.1% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 54 active published awards; 54 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityCentral Bedfordshire Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published31 Mar 2022, 10:22 BST
Last source update31 Mar 2022, 10:22 BST
Recurring procurementNot published
ClassificationFacilities management software package, IP telephone services, Mobile telephones, Mobile-telephone services, Telecommunications services, Telecommunications system, Time accounting or human resources software package
Delivery area
East of England (UKH25)
OCIDocds-h6vhtk-02cb1d
What is being bought
The Council (CBC) has adopted flexible working practices and is looking for a Unified Communication solution to support this approach.You are invited to tender for a 3-year contract for the provision of one (or more) Lots making up the provision and ongoing 3rd line support of a new, cloud based, Unified Communications Solution (UCS) for CBC. The Lots you are invited to tender for that make up this UCS are detailed in this notice. The contracts may have up to two 12 month extensions making a maximum total of five years contract length.Suppliers may bid for one or more Lots and there is no limit to the number of Lots a supplier can bid for, nor is there any limit on the number of Lots a single supplier may be awarded. Where a supplier is awarded more than one Lot, CBC may combine the Lots into a single contract. CBC reserve the right not to award any or all Lots.
What changed
From the official release history
  1. Status changed to complete
    31 Mar 2022, 10:22 BST
  2. Official notice release published
    31 Mar 2022, 10:22 BST
  3. Submission deadline changed to published date
    31 Mar 2022, 10:22 BST
  4. Status changed to active
    22 Jul 2021, 12:16 BST
  5. Official notice release published
    22 Jul 2021, 12:16 BST
  6. Submission deadline changed to 23 Aug 2021, 12:00 BST
    22 Jul 2021, 12:16 BST
  7. Buyer information updated
    22 Jul 2021, 12:16 BST
Lots and requirements (9)
Published by the contracting authority
  • Lot 1 · #1
    Lot 1 – Provision of Mobile phone hardware
    cancelled
    Published valueNot published
    CBC currently provides handsets to almost all of its employees. CBC currently uses Apple iPhones for mobile phone handsets. Most of these handsets have reached their end of life due to the age of hardware. The new UCS will see a reduction in the number of handsets required –it is expected in the future only employees who travel for work purposes will need a mobile phone. The current expectation isthat this would be approximately 1,500 employees.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    Lot 2 – Provision of Mobile voice and data services (via supply of SIMs)
    cancelled
    Published valueNot published
    CBC requires a mobile voice and data service for employees who have a CBC provided mobile phone. This service needs to available across the CBC areas of operation i.e. across the whole of Central Bedfordshire. Addresses for CBC buildings are listed in Appendix A, with key buildings highlighted; CBC require that a strong voice and data signal is available at these locations. If additional inbuilding solutions are required to ensure that there is a strong voice and data signal, these are to be provided at the vendor's cost.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 3 · #3
    Lot3–Provision and deployment of Session Initiation Protocol (SIP) trunks
    cancelled
    Published valueNot published
    CBC wishes to procure SIP trunks to provide inbound and outbound calling capability for its Unified Communications Solution.The supplier of the SIP trunks needs to provide a highly resilient solution that can interface with the SBCs in Lot4 selected by CBC. The SIP trunks will need to be compatible with the SBC in Lot4 and the Telephony in Lot5.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 4 · #4
    Lot4 –Provision and deployment of Session Border Controllers (SBC) managed service
    cancelled
    Published valueNot published
    The supplier of the SBCneeds to provide a highly resilient solution that can interface with the SIP trunks in Lot3 selected by CBC. The SBCwill need to be compatible with the SIP trunks in Lot3 and the Telephony in Lot5.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 5 · #5
    Lot5 –Provision and deployment of Telephony solution
    cancelled
    Published valueNot published
    A telephony solution is required for approximately 4,000 CBC employees. Microsoft Teams is required for the user interface for Telephony, both on Windows laptops and MacBooks, and mobile phones. CBC is happy for this to be accomplished using Microsoft Teams natively or with a 3rdparty plugin. This is in addition to the mobile phone being used as a conventional phone. Administration is acceptable via Microsoft Teams, a dedicated application or a browser.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 6 · #6
    Lot6 –Provision and deployment of Contact Centre solution
    cancelled
    Published valueNot published
    A Contact Centre solution is required for approximately 200 CBC Contact Centre employees. Microsoft Teams is preferred to be the user interface for Contact Centre. If Microsoft Teams is used, CBC is happy for this to be accomplished using Microsoft Teams either natively or with a 3rdpartyplugin. Administration is acceptable via Microsoft Teams, a dedicated application or a browser
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 7 · #7
    Lot7 –Provision and deployment of Interactive Voice Response (IVR) solution
    cancelled
    Published valueNot published
    CBC has a requirement foran IVR solution as an initial contact point for incoming calls. Any recommended IVR must integrate with the Telephony solution from Lot5 and the Contact Solution from Lot6.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 8 · #8
    Lot8 –Provision and deployment of Workforce Management (WFM) solution
    cancelled
    Published valueNot published
    CBC has a requirement for a Workforce Management (WFM) solution to enhance its Contact Centre solution. Any recommended WFM solution must be integrated with, or be interfaced with, the Contact Centre solution from Lot6.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 9 · #9
    Lot9 –Provision and deployment of Meeting Room solution
    cancelled
    Published valueNot published
    CBC has a requirement for a Meeting Room solution to support our hybrid workplace, using Microsoft Teams as the user interface.Any recommended Meeting Rooms solution must be Microsoft Teams-based and be compatible with the Telephony solution in Lot5.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    31 Mar 2022, 10:22 BST
  2. Award unsuccessful
    Not published · Not published
  3. Award active
    Not published · Not published
  4. Award active
    Not published · Not published
  5. Award active
    Not published · Not published
  6. Award unsuccessful
    Not published · Not published
  7. Contract active
    Signed 31 Mar 2022, 00:00 BST · £284,832
  8. Contract active
    Signed 31 Mar 2022, 00:00 BST · £201,600
  9. Contract active
    Signed 31 Mar 2022, 00:00 BST · £358,400
Commercial outcome and competition
Awards
Awarded supplier not published
Not published · Not published · unsuccessful
Gamma Network Solutions Limited
Not published · Not published · active
Gamma Network Solutions Limited
Not published · Not published · active
Gamma Network Solutions Limited
Not published · Not published · active
Awarded supplier not published
Not published · Not published · unsuccessful
Contracts
Contract
£284,832 · signed 31 Mar 2022, 00:00 BST · active
Contract
£201,600 · signed 31 Mar 2022, 00:00 BST · active
Contract
£358,400 · signed 31 Mar 2022, 00:00 BST · active
Bid statistics
bids: 19
electronicBids: 19
foreignBidsFromEU: 0
foreignBidsFromNonEU: 19
smeBids: 6
bids: 10 (lot 2)
electronicBids: 10 (lot 2)
foreignBidsFromEU: 0 (lot 2)
foreignBidsFromNonEU: 10 (lot 2)
smeBids: 4 (lot 2)
bids: 20 (lot 6)
electronicBids: 20 (lot 6)
foreignBidsFromEU: 0 (lot 6)
foreignBidsFromNonEU: 20 (lot 6)
smeBids: 9 (lot 6)
Buyer and organisations in this procedure

Central Bedfordshire Council

Contracting authority GB-FTS-1641
View buyer profile

  • Central Bedfordshire Council
    buyer

    Priory House, Chicksands, UKH25, SG17 5TQ
    procurement@centralbedfordshire.gov.uk
    +44 3003008000

  • Central Bedfordshire Council
    reviewBody

    Shefford

  • Gamma Network Solutions Limited
    supplier

    Newbury, UKJ11
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published