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Official procurement procedure

Case and Customer Management Solution(s) 2022

IT services: consulting
software development
Internet and support
+1 more
South East (UKJ11)
Published value
Not published
Submission deadline Not published
Lots published3
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Reading Borough Council: "Case and Customer Management Solution(s) 2022". Published status: complete. Published value: Value not published. 3 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityReading Borough CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Reading Borough Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Reading Borough Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7.5Bids / Report
23.1% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 13 active published awards; 13 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityReading Borough Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published3 Oct 2022, 13:23 BST
Last source update3 Oct 2022, 13:23 BST
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support, Software package and information systems
Delivery area
South East (UKJ11)
OCIDocds-h6vhtk-02d769
What is being bought
Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution – this lot covers case, document workflow and task management; Lot 2 – Customer platform – this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 – Joint lot covering both requirements. For full requirements, refer to the tender documentation.
What changed
From the official release history
  1. tender value changed
    3 Oct 2022, 13:23 BST
  2. Status changed to complete
    3 Oct 2022, 13:23 BST
  3. Official notice release published
    3 Oct 2022, 13:23 BST
  4. Submission deadline changed to published date
    3 Oct 2022, 13:23 BST
  5. Published value updated to £3,000,000
    8 Apr 2022, 17:26 BST
  6. Status changed to active
    8 Apr 2022, 17:26 BST
  7. Official notice release published
    8 Apr 2022, 17:26 BST
  8. Submission deadline changed to 9 May 2022, 10:00 BST
    8 Apr 2022, 17:26 BST
  9. Status changed to planned
    20 Aug 2021, 13:16 BST
  10. Official notice release published
    20 Aug 2021, 13:16 BST
  11. Buyer information updated
    20 Aug 2021, 13:16 BST
Lots and requirements (3)
Published by the contracting authority
  • Lot 1 · #1
    Case Management Solution
    cancelled
    Published valueNot published
    Case, document workflow and task managementF01: Prior information notice (prior information only) - Notice reference: 2021/S 000-021847 - Published 3 September 2021, 11:12am
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    Customer Management Solution
    cancelled
    Published valueNot published
    Customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal.F01: Prior information notice (prior information only) - Notice reference: 2021/S 000-020474 - Published 20 August 2021, 1:16pm
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 3 · #3
    Joint Lot
    cancelled
    Published valueNot published
    Joint lot covering both requirements. Both PIN notice stated in Lots 1 and 2 descriptions equally apply to this lot
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    3 Oct 2022, 13:23 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 3 Oct 2022, 00:00 BST · £2,035,910
Commercial outcome and competition
Awards
Arcus Global Limited
Not published · Not published · active
Contracts
Case and Customer Management Solution
£2,035,910 · signed 3 Oct 2022, 00:00 BST · active
Bid statistics
bids: 20 (lot 3)
electronicBids: 20 (lot 3)
foreignBidsFromEU: 1 (lot 3)
foreignBidsFromNonEU: 0 (lot 3)
smeBids: 12 (lot 3)
Buyer and organisations in this procedure

Reading Borough Council

Contracting authority GB-FTS-26127
View buyer profile

  • Reading Borough Council
    buyer

    Civic Offices, Bridge Street, Reading, UKJ11, RG1 2LU
    pchub@reading.gov.uk

  • Arcus Global Limited
    supplier

    06946606
    Future Business Centre, Kings Hedges Road, Cambridge, UKH12, CB4 2HY

  • High Court of Justice of England and Wales
    reviewBody

    7 Rolls Buildings, Fetter Lane, London, EC4A 1NL
    +44 2079477156

  • The Cabinet Office
    reviewContactPoint

    70 Whitehall, London, SW1A 2AS
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published