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Published 20 Aug 2021, 13:16 BST

Official UK procurement notice

Case and Customer Management Solution(s) 2022

Official notice

Authority: Reading Borough Council (Local council)

3 lotsGoodsRestricted procedureSME suitableMax 1 lot to bid
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: South East (UKJ11)
Published estimate£3,000,000envelope for 3 lots · 1 value update
Submissions closed 9 May 2022awarded 3 Oct 2022
Awarded to Arcus Global Limited
Contract term 6 yrs 7 moends 31 Mar 2029 · extension options published · starts 12 Sept 2022

What is being bought3 lots · detail below

Published requirement description

Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution – this lot covers case, document workflow and task management; Lot 2 – Customer platform – this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 – Joint lot covering both requirements. For full requirements, refer to the tender documentation.

CPV: IT services: consulting, software development, Internet and support · Software package and information systems

Lots and requirements (3)Procurement structure

3 lots · all with a published value (£6,000,000 together) · a supplier may bid for at most 1 of them
Lot #1Case Management SolutionCancelledRenewal 6 yrs 7 moPublished value£1,450,000

Case, document workflow and task managementF01: Prior information notice (prior information only) - Notice reference: 2021/S 000-021847 - Published 3 September 2021, 11:12am

Contract period: 12 Sept 2022 – 31 Mar 2029 (6 yrs 7 mo)
Delivery: South East
Extensions: The term of the contract may be extended for 2 periods of 1 year; each period is subject to satisfactory performance, continued funding being available and mutual agreement between the partiesSecond stage: 3–5 candidates invited to tenderVariant bids: allowed
72000000 IT services: consulting, software development, Internet and support
Lot #2Customer Management SolutionCancelledRenewal 6 yrs 7 moPublished value£1,550,000

Customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal.F01: Prior information notice (prior information only) - Notice reference: 2021/S 000-020474 - Published 20 August 2021, 1:16pm

Contract period: 12 Sept 2022 – 31 Mar 2029 (6 yrs 7 mo)
Delivery: South East
Extensions: The term of the contract may be extended for 2 periods of 1 year; each period is subject to satisfactory performance, continued funding being available and mutual agreement between the partiesSecond stage: 3–5 candidates invited to tenderVariant bids: allowed
72000000 IT services: consulting, software development, Internet and support
Lot #3Joint LotAwardedRenewal 6 yrs 7 moPublished value£3,000,000

Joint lot covering both requirements. Both PIN notice stated in Lots 1 and 2 descriptions equally apply to this lot

Contract period: 12 Sept 2022 – 31 Mar 2029 (6 yrs 7 mo)
Delivery: South East
Extensions: The term of the contract may be extended for 2 periods of 1 year; each period is subject to satisfactory performance, continued funding being available and mutual agreement between the partiesSecond stage: 3–5 candidates invited to tenderVariant bids: allowed
72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes
First published
20 Aug 2021, 13:16 BST
Last source update
3 Oct 2022, 13:23 BST
Authority reference
RBC 00001237
FTS notice number
2022/S 000-027681
Classification (CPV)
IT services: consulting, software development, Internet and supportSoftware package and information systems
Delivery area
South East (UKJ11)
Official registry OCID
ocds-h6vhtk-02d769 Find a Tender
Review and risk notes
Review procedure

The relevant deadlines depend on the specific nature of the remedies required and are defined in Regulations 93 & 94 of the Public Contracts Regulations 2015

Publisher note: Soft market testing questionnaire available on the In-Tend portal: https://in-tendhost.co.uk/readingbc/aspx/Tenders/Current

How it was run

Official notice
Submission deadline
9 May 2022, 10:00 BST
Submission channel
{"written"}
Accepted languages
en

Timeline

1 Dec 2021 → 3 Oct 2022 · 6 dates
  1. Next notice expected
    1 Dec 2021
  2. Submission deadline
    9 May 2022, 10:00 BST
  3. Invitations to tender expected
    6 Jun 2022, 00:00 BST
  4. Contract starts
    12 Sept 2022, 00:00 BST
  5. Bids must remain valid until
    12 Sept 2022, 23:59 BST
  6. Notice published
    3 Oct 2022, 13:23 BST

Notice history

5 events · 3 releases on Find a Tender · since 8 Apr 2022
  1. Published value published: £3,000,000
    8 Apr 2022, 17:26 BST
  2. Status changed to active
    8 Apr 2022, 17:26 BST
  3. Procurement method changed
    8 Apr 2022, 17:26 BST
  4. Deadline published: 9 May 2022, 10:00 BST
    8 Apr 2022, 17:26 BST
  5. Status changed to complete
    3 Oct 2022, 13:23 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £2,035,9101 contract exc. VAT
Bids received 2012 from SMEs
Contracts signed 1latest 3 Oct 2022
Awarded toValueDateStatus
Lot 3 · Joint Lot1 award
Arcus Global LimitedSMECase and Customer Management SolutionSubcontracting: Salesforce consulting and service delivery sub-contractor——Awarded

Contracts

  • Case and Customer Management Solution · Arcus Global LimitedSME

    Signed
    3 Oct 2022
    Value
    £2,035,910
    Period
    … – 31 Mar 2029
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
3 · Joint Lot20bids · 20 electronic · 1 from abroad12——

Contracting authority & participating public bodies

Reading Borough Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Civic Offices, Bridge Street, Reading, South East, RG1 2LUContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • High Court of Justice of England and WalesReview body LondonContact phone
  • The Cabinet OfficeReview contact point London

Bidders & participating suppliers

1 commercial party on the notice
  • Arcus Global LimitedAwarded supplier06946606 Future Business Centre, Kings Hedges Road, Cambridge, East of England, CB4 2HY

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria