Find a TenderAwardedContract details notice
Published 2 Sept 2025, 07:58 BST

Official UK procurement notice

Carers Support Services · UK public procurement notice

Official notice

Authority: North Tyneside Council (Local council)

2 lotsServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Published estimate£1,420,060total for 2 lots · £1,704,072 inc. VAT · 1 value update
Submissions closed 18 Mar 2026awarded 15 Apr 2026
Awarded to THE NORTH TYNESIDE CARERS CENTRE2 awards
Contract term Varies by lotfirst lot 3 yrs from 1 May 2026 · see each lot

What is being bought2 lots · detail below

Published requirement description

Provision of Carers Support Services for unpaid carers who live in North Tyneside. The service will provide advice and local information relating to care and support for people and support for carers.

Value - £985,980 (aggregated value over 5 years which is the maximum contract period)

Provided under PA2023 - Open Procedure

CPV: Health and social work services

Lots and requirements (2)Procurement structure

2 lots · all with a published value (£1,420,060 together) · same evaluation weights on every lot
Lot #1Adult Carers SupportAwardedRenewal 3 yrsSMEVCSEPublished value£1,015,560

The source published no individual description for this lot.

Contract period: 1 May 2026 – 30 Apr 2029 (3 yrs) · up to 30 Apr 2031 with extensionsValue: £1,015,560 exc. VAT · £1,218,672 inc. VAT
Delivery: North EastEligibility: SME eligibleVCSE eligible
Extensions: 3 year contract with the option to extend by 2 x 12 month periods.
Lot #2Young Carers SupportAwarded 3 yrsSMEVCSEPublished value£404,500

The source published no individual description for this lot.

Contract period: 1 May 2026 – 30 Apr 2029 (3 yrs)Value: £404,500 exc. VAT · £485,400 inc. VAT
Eligibility: SME eligibleVCSE eligible

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 90%Social value: 10%
Published sub-criteria (8)
  • A. Experience, Competence and Knowledge: 20%
  • B. Project Plan, including timeline: 15%
  • C. Staffing Resources: 5%
  • D. Staffing skills, experience, training and qualifications: 10%
  • E. Needs of the Carer: 15%
  • F. Knowledge of North Tyneside: 15%
  • G. Service Delivery: 10%
  • H. Social Value: 10%
Published award criteria (8)
  • A. Experience, Competence and Knowledge
  • B. Project Plan, including timeline
  • C. Staffing Resources
  • D. Staffing skills, experience, training and qualifications
  • E. Needs of the Carer
  • F. Knowledge of North Tyneside
  • G. Service Delivery
  • H. Social Value

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
2 Sept 2025, 07:58 BST
Last source update
12 Aug 2026, 08:25 BST
Award evaluation window
Submission end – 26 Mar 2026
Authority reference
OPEN20251527
FTS notice number
2026/S 000-015776
Latest notice
Contract details notice (UK7)
Classification (CPV)
Health and social work services
Delivery area
North East (UKC22)
Official registry OCID
ocds-h6vhtk-0591b6 Find a Tender

How it was run

Official notice
Submission deadline
18 Mar 2026, 12:00 GMT
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

www.open.org ↗

Reference Number OPEN20251527

Timeline

2 Sept 2025 → 12 Aug 2026 · 10 dates
  1. Planning notice published
    2 Sept 2025, 07:58 BST
  2. Market engagement314 days ago
    11 Dec 2025, 23:59 GMT

    This is a further Pre-Market Engagement event, the original event taking place on 25th September 2025 and is to provide suppliers with details of an upcoming procurement. The event will provide an overview of the project, a new timeline for the procurement along with details of how to participate with an emphasis on Social Value requirements.

    Time will be made available for supplier questions during the presentation and can also be submitted by the teams chat function during the presentation or via email after the session.

    The event will take place via teams on 11th December 2025 at 10:00am.

    Interested parties can express an interest and receive an invite to the event by emailing: [email protected] providing an email address for the invitation to be sent.

    NOTE: This procurement was originally planned for publication in November 2025, we are now planning to publish in January 2026.

  3. Next notice expected284 days ago
    10 Jan 2026, 23:59 GMT
  4. Tender notice published243 days ago
    20 Feb 2026, 15:21 GMT
  5. Submission deadline217 days ago
    18 Mar 2026, 12:00 GMT
  6. Award decision expected by209 days ago
    26 Mar 2026, 23:59 GMT
  7. Assessment summaries sent190 days ago
    15 Apr 2026, 00:00 BST
  8. Standstill ends177 days ago
    27 Apr 2026, 23:59 BST
  9. Contract starts174 days ago
    1 May 2026, 00:00 BST
  10. Latest notice published70 days ago
    12 Aug 2026, 08:25 BST

Notice history

13 events · 7 releases on Find a Tender · since 2 Sept 2025
  1. Preliminary market engagement notice published
    2 Sept 2025, 07:58 BST
    UK2
  2. Preliminary market engagement notice published
    18 Nov 2025, 12:06 GMT
    UK2
  3. Preliminary market engagement notice published
    18 Nov 2025, 12:18 GMT
    UK2
  4. Preliminary market engagement notice published
    18 Nov 2025, 16:20 GMT
    UK2
  5. Tender notice published
    20 Feb 2026, 15:21 GMT
    UK4
  6. Published value published: £1,420,060
    20 Feb 2026, 15:21 GMT
  7. Status changed to active
    20 Feb 2026, 15:21 GMT
  8. Procurement method changed
    20 Feb 2026, 15:21 GMT
  9. Deadline published: 18 Mar 2026, 12:00 GMT
    20 Feb 2026, 15:21 GMT
  10. Contract award notice published
    15 Apr 2026, 18:06 BST
    UK6
  11. Status changed to complete
    15 Apr 2026, 18:06 BST
  12. Contract signature expected
    28 Apr 2026, 23:59 BST
    scheduled
  13. Contract details notice published
    12 Aug 2026, 08:25 BST
    UK7
Published amendments (3)

Pre Market Engagement Event - Updated details

Engagement Deadline

Changes made to original engagement date and year on new date

Routine re-releases (7)
  • 2025-11: 3 releases · 18 Nov 2025, 18 Nov 2025
  • 2025-09: 1 release · 2 Sept 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £1,420,0602 awards exc. VAT
Bids received 42 from SMEs
Contracts signed 2latest 16 Jul 2026
Awarded toValueDateStatus
Lot 1 · Adult Carers Support1 award
THE NORTH TYNESIDE CARERS CENTREVCSE1 May 2026 – 30 Apr 2029 · up to 30 Apr 2031Extensions: 3 year contract with the option to extend by 2 x 12 month periods.£1,015,56015 Apr 2026Awarded
Lot 2 · Young Carers Support1 award
THE NORTH TYNESIDE CARERS CENTREVCSE1 May 2026 – 30 Apr 2029 · up to 30 Apr 2031Extensions: 3 year contract with the option to extend by 2 x 12 month periods. This contract will be dependent on annually funding and will therefore be reviewed on an annual basis with a break clause each year.£404,50015 Apr 2026Awarded

Contracts

  • Lot 1 - Adult Carers Support · THE NORTH TYNESIDE CARERS CENTREVCSE

    Signed
    16 Jul 2026
    Value
    £1,015,560
    Period
    17 Jul 2026 – 30 Apr 2029 · up to 30 Apr 2031 with extensions
    Status
    active
    Extensions
    2 x 12 month periods
    3 agreed KPIs: Increase number of carers receiving statutory carers assessments · Increased engagement with carers · Innovative approaches to reaching carers and their families
    • Increase number of carers receiving statutory carers assessments
    • Increased engagement with carers
    • Innovative approaches to reaching carers and their families
  • Lot 2 - Young Carers Support · THE NORTH TYNESIDE CARERS CENTREVCSE

    Signed
    16 Jul 2026
    Value
    £404,500
    Period
    17 Jul 2026 – 30 Apr 2029 · up to 30 Apr 2031 with extensions
    Status
    active
    Extensions
    Extension by 2 x 12 month periods dependent on annually funding and will therefore be reviewed on an annual basis with a break clause each year.
    3 agreed KPIs: Increase number of carers receiving statutory carers assessments · Increase engagement with carers · Improve opportunities for carers to take a break
    • Increase number of carers receiving statutory carers assessments
    • Increase engagement with carers
    • Improve opportunities for carers to take a break

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Adult Carers Support2final-stage tenders11—
2 · Young Carers Support2final-stage tenders · 3 at stage one11—

Contracting authority & participating public bodies

North Tyneside Borough Council

Contracting authorityPublic authority - sub-central government GB-PPON: PYBQ-4733-WWLW Quadrant, North Tyneside, North East, NE27 0BYContact email

Bidders & participating suppliers

1 commercial party on the notice
  • THE NORTH TYNESIDE CARERS CENTREAwarded supplierGB-COH: 03130902GB-PPON: PRQY-9857-NYCW Wallsend Customer First Centre Floor 2, Wallsend, North East, NE28 8JRContact email

Official documents & specifications (9)

Official links; attachments are not copied

Notices published for this procedure