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Published 28 Oct 2022, 14:11 BST

Official UK procurement notice

Carers Support Services · UK public procurement notice

Official notice

Authority: London Borough of Newham (Local council)

2 lotsServicesOpen procedure
Sectors: Health & Social Care (85) Delivery: London (UKI41)
Awarded value£1,434,991published contract · exc. VAT
Submissions closed 28 Nov 2022awarded 28 Feb 2023
Awarded to Age UK East London
Contract term 7 yrsends 31 Mar 2030 · starts 1 Apr 2023

What is being bought2 lots · detail below

Published requirement description

This procurement is being conducted in accordance with the Public Contracts Regulations 2015. The procurement is subject to the light-touch regime under Section 7 Social and Other Specific Services. Under Regulation 76 the Council is free to establish a procedure,provided that procedure is sufficient to ensure compliance with the principles of transparency and equal treatment of economic operators (service providers).

Newham's Carers Strategy sets out a single, ambitious approach to improving the identification of and support to Carers across the borough at scale. The Council and its partners are looking for an experienced and innovative provider (or providers) to deliver Strengths-Based and highly accessible Carers support services and to drive forward the Carers Strategy outcomes. The service is divided into lots:

Lot 1) An online / virtual Carers Support service to provide comprehensive support to Adult Carers aged 18+online and with the preferred addition of a telephone support option.

Lot 2) A Locally embedded all age-service (Young Carers, Parent Carers,Adult Carers) which will work with local Carers groups, Schools, Health providers, VCS and across our community as a whole to identify Carers, deliver direct support and enable them to navigate the range of local services that they need.

Suppliers will be able to apply for one or more lots, for example, Lot 1 only,Lot 2 only or both Lots 1 and 2.

The new service contract will go live on 1 April 2023 and will run for three years (with the option to extend on a two + two year basis, subject to satisfactory performance).

Total value for 7 years of contract is£1,785,000.00 excluding VAT divided in lots as per below:

Lot 1= £350,000 (50K pa)

Lot 2 = £1,435,000 (205K pa)

CPV: Health and social work services

Lots and requirements (2)Procurement structure

2 lots · all with a published value (£1,785,000 together) · same evaluation weights on every lot
Lot #1Digital Carers (18+) Support ServiceCancelled 7 yrsPublished value£350,000

Lot 1) An online / virtual Carers Support service to provide comprehensive support to Adult Carers aged 18+online and with the preferred addition of a telephone support option.

Contract period: 1 Apr 2023 – 31 Mar 2030 (7 yrs)
Delivery: London
Variant bids: not allowed
85000000 Health and social work services
Lot #2All Age Carers Support ServiceAwarded 7 yrsPublished value£1,435,000

Lot 2) A Locally embedded all age-service (Young Carers, Parent Carers,Adult Carers) which will work with local Carers groups,Schools, Health providers, VCS and across our community as a whole to identify Carers, deliver direct support and enable them to navigate the range of local services that they need.

Contract period: 1 Apr 2023 – 31 Mar 2030 (7 yrs)
Delivery: London
Variant bids: not allowed
85000000 Health and social work services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 60%Price: 30%Social value: 10%
Published sub-criteria (3)
  • Method Statements: 60%
  • price: 30%
  • Social Value: 10%
Published award criteria (3)
  • Method Statements: 60
  • Social Value: 10
  • Price: 30
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
28 Oct 2022, 14:11 BST
Last source update
28 Feb 2023, 12:18 GMT
Award evaluation window
28 Nov 2022 – …
Authority reference
ITTN174
FTS notice number
2023/S 000-005808
Classification (CPV)
Health and social work services
Delivery area
London (UKI41)
Official registry OCID
ocds-h6vhtk-037d43 Find a Tender

Publisher note: Three bids were received for lot 1 Digital Carers (18+) Support Service. Following the tender evaluation officers concluded that none of the bids submitted fully met all of the specified requirements / core design principles. Therefore, it was decided not to award the contract to any bidder and to abandon the tender.

How it was run

Official notice
Run through: portal not identified
Language: EN
Submission deadline
28 Nov 2022, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bids opened
28 Nov 2022, 12:01 GMT
Detailed submission instructions & authority contactsFrom official release

elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosR… ↗

Timeline

28 Nov 2022 → 1 Apr 2023 · 4 dates
  1. Submission deadline
    28 Nov 2022, 12:00 GMT
  2. Bids opened
    28 Nov 2022, 12:01 GMT
  3. Notice published
    28 Feb 2023, 12:18 GMT
  4. Contract starts
    1 Apr 2023, 00:00 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    28 Feb 2023, 12:18 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £1,434,9911 contract exc. VAT
Bids received 4
Contracts signed 1latest 28 Feb 2023
Awarded toValueDateStatus
Lot 2 · All Age Carers Support Service1 award
Age UK East London£1,434,991 †—Awarded

Contracts

  • All Age Carers Support Service · Age UK East London

    Signed
    28 Feb 2023
    Value
    £1,434,991
    Period
    … – 31 Mar 2030
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4bids———

Contracting authority & participating public bodies

LONDON BOROUGH OF NEWHAM

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Building 1000,Dockside Road, LONDON, London, E162QUContact email Published organisation website ↗

Dispute resolution & review bodies

  • NAReview body NA
  • Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice
  • Age UK East LondonAwarded supplierGB-CHC: 1144535 665 Barking Road Plaistow, London, London, E13 9EX

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.