Official UK procurement notice
Care and Support at Home Framework
Authority: Bournemouth, Christchurch and Poole Council (Local council)
What is being bought2 lots · detail below
Published requirement descriptionBournemouth, Christchurch and Poole Council (BCP Council) is seeking providers to join the new Outcomes-Focused Framework for Care and Support at Home, designed to transform the way care is delivered across our communities.
This updated approach places people, their strengths, and aspirations at the heart of everything we do.
BCP Council Adult Social Care's (ASC) vision is to support people to live fulfilling lives, in ways they choose, and in environments where they feel safe and connected.
The Care and Support at Home Framework is committed to a progressive approach that will embed outcomes focus throughout the duration of this contract. This means moving away from the traditional 'time and task' model of care towards a model that is person-centred, flexible, and empowering.
The Framework is designed to provide comprehensive support for all adults aged 18 years and over within the BCP Council conurbation, whose needs can be met through Care and Support at Home services, and do not require highly specialist or complex interventions.
The Care and Support at Home Framework also includes a Waking Night Assessment Service as an additional Lot within this tender opportunity.
The Waking Night Assessment Service is specifically commissioned to support people who have had an admission to hospital due to long-term health conditions or acute incidents, and who require short-term, assessment driven night care to enable a safe, effective, and timely transition back to their home environment.
Contract Duration as follows:
Lot 1 - Care and Support at Home Framework will be 5 years with the option to extend for a further 2 years (5+1+1).
Lot 2 - Waking Night Assessment Service will be 2 years with the option to extend for a further 2 years (2+1+1).
- The authority expects to re-tender this requirement around 1 Oct 2033, 23:59 BST.
- How the procedure runs: Three stage process: Tender compliance checks Quality Evaluations Price Tender Submission From evaluation, the 50 top ranked suppliers in Lot 1 to be awarded a place on the framework and 1 top ranked supplier in Lot 2.
CPV: Health and social work services
How this framework works
From the published notice- Type
- Open framework · open framework scheme (admission reopens)
- Call-offs
- call-offs may be awarded directly or by further competition
- Places
- up to 50 suppliers · 83 bids on the busiest of 2 lots (1.7 per place) · 52 appointed (full)
- Framework period
- 5 yrs · up to 7 yrs from 1 Oct 2026
- Scheme runs until
- 30 Sept 2033
- Buyer regions
- UKK24
Who may buy through it
NHS Dorset
Published description of the framework
Existing contracted Care and Support Providers and Learning Disability Care and Support Framework providers for Lot 1, already delivering individual care packages who are successfully awarded to this Framework Agreement will be permitted to continue
delivering these packages under the new terms and conditions of the Framework Agreement.
New Packages/Opportunities and Mini Competition,
New Packages will be offered to Providers awarded to the applicable lots on the framework as per the Call Off Terms and Conditions.
Fixed Price contract.
Lots and requirements (2)Procurement structure
2 lots · all with a published value · same conditions of participation on every lot · same evaluation weights on every lotEvery one of these 2 lots carries the same published figure, £214,194,450: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.
Lot #1Care and Support at Home FrameworkAwardedRenewalceiling above
The source published no individual description for this lot.
- Technical & professional ability
Bidder must have a CQC Registered Office in the BCP conurbation or within 5 miles of the BCP conurbation or can commit to obtain a Registered Office within these parameters within three months of contract award.
Bidder's CQC Registered Office located within the BCP conurbation must hold a rating of Good or above. If you intend to establish a new Registered Office in BCP, the CQC rating of your nearest existing Registered Office to BCP Council must be Good.
Bidder must not have had a Sponsor Licence revoked by the Home Office.
Bidder must have a CQC Registered Manager in post or have a live application in progress at time of bid submission - who will be responsible for managing this service.
Lot #2Waking Night Assessment ServiceAwardedRenewalceiling above
The source published no individual description for this lot.
- Technical & professional ability
Bidder must have a CQC Registered Office in the BCP conurbation or within 5 miles of the BCP conurbation or can commit to obtain a Registered Office within these parameters within three months of contract award.
Bidder's CQC Registered Office located within the BCP conurbation must hold a rating of Good or above. If you intend to establish a new Registered Office in BCP, the CQC rating of your nearest existing Registered Office to BCP Council must be Good.
Bidder must not have had a Sponsor Licence revoked by the Home Office.
Bidder must have a CQC Registered Manager in post or have a live application in progress at time of bid submission - who will be responsible for managing this service.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: Quality Evaluation
- Price
- Technical & professional ability
Bidder must have a CQC Registered Office in the BCP conurbation or within 5 miles of the BCP conurbation or can commit to obtain a Registered Office within these parameters within three months of contract award.
Bidder's CQC Registered Office located within the BCP conurbation must hold a rating of Good or above. If you intend to establish a new Registered Office in BCP, the CQC rating of your nearest existing Registered Office to BCP Council must be Good.
Bidder must not have had a Sponsor Licence revoked by the Home Office.
Bidder must have a CQC Registered Manager in post or have a live application in progress at time of bid submission - who will be responsible for managing this service.
- Price carries 10 of 100 points: a 10% discount moves about 1 point. The method statement decides this lot, not the discount.
- “Care and Support at Home Framework” is a framework: the contest is a place on its panel, up to 50 suppliers, not a single contract: call-offs may be direct or by further competition.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Open framework scheme
- Who may use the vehicle
- NHS Dorset · open scheme: new suppliers can join during the term
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 1 Oct 2033
- First published
- 14 May 2025, 14:35 BST
- Last source update
- 15 Sept 2026, 11:25 BST
- Award evaluation window
- Submission end – 30 Jun 2026
- Authority reference
DN774683- FTS notice number
2026/S 000-012812- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-051343Find a Tender
- How it runs
Three stage process:
Tender compliance checks
Quality Evaluations
Price Tender Submission
From evaluation, the 50 top ranked suppliers in Lot 1 to be awarded a place on the framework and 1 top ranked supplier in Lot 2.
How it was run
Official notice- Appointment period ends
- 23 Mar 2026, 14:00 GMT
- Clarification deadline
- 9 Mar 2026, 23:59 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
14 May 2025 → 1 Oct 2026 · 10 dates- Planning notice published14 May 2025, 14:35 BST
- Market engagement321 days ago28 Nov 2025, 23:59 GMT
Market Engagement Event - Care and Support at Home
Bournemouth, Christchurch, and Poole (BCP) Council is pleased to invite providers to a virtual Market Engagement Event taking place on Friday 28 November 2025, 10:00am-12:00 via Microsoft Teams. The purpose of the session is to outline our commissioning intentions for the upcoming Care and Support at Home framework contract.
This session is open to all providers with an interest in delivering Care and Support at Home services across the BCP area to include Long Term Conditions, Learning Disabilities/and or Autism and Mental Health individuals that do not require specialist or complex Care and Support. This session will provide insight into BCP Council's future vision for the service, and will explore how this work connects with key themes such as the Three Conversations Model that is being implemented within front-line Adult Social Care teams within BCP.
The future framework aims to enhance outcomes for individuals receiving care and their support networks through an improved, strengths based person-centred approach to delivery. This aligns with BCP Council's broader ambition to help all residents live fulfilling lives, maximising opportunity for all.
The Care and Support at Home tender opportunity is anticipated to be published via Supplying the South West in Early 2026.
To register your attendance for the Market Engagement Event, please contact Gemma Brooks, Strategic Commissioning Manager for Homecare and Reablement, by email at [email protected] by midday on Wednesday 26 November 2025. Please include your full name, email address, and Organisation name.
Please note: participation or non-participation in this market engagement event will not affect any organisation's eligibility in future procurement processes. The event is intended solely to inform and engage with the market, and attendance does not confer any competitive advantage.
- Next notice expected281 days ago7 Jan 2026, 23:59 GMT
- Tender notice published246 days ago12 Feb 2026, 11:57 GMT
- Clarification questions by220 days ago9 Mar 2026, 23:59 GMT
- Admission / appointment period ends207 days ago · period end, not a bid countdown23 Mar 2026, 14:00 GMT
- Award decision expected by107 days ago30 Jun 2026, 23:59 BST
- Assessment summaries sent65 days ago12 Aug 2026, 00:00 BST
- Latest notice published31 days ago15 Sept 2026, 11:25 BST
- Contract starts15 days ago1 Oct 2026, 00:00 BST
Notice history
11 events · 5 releases on Find a Tender · since 14 May 2025- Preliminary market engagement notice published14 May 2025, 14:35 BSTUK2
- Preliminary market engagement notice published5 Nov 2025, 19:35 GMTUK2
- Tender notice published12 Feb 2026, 11:57 GMTUK4
- Published value updated12 Feb 2026, 11:57 GMT
- Status changed to active12 Feb 2026, 11:57 GMT
- Procurement method changed12 Feb 2026, 11:57 GMT
- Deadline published: 23 Mar 2026, 14:00 GMT12 Feb 2026, 11:57 GMT
- Contract award notice published13 Aug 2026, 13:02 BSTUK6
- Status changed to complete13 Aug 2026, 13:02 BST
- Contract details notice published15 Sept 2026, 11:25 BSTUK7
- Contract signature expected24 Sept 2026, 23:59 BSTscheduled
Routine re-releases (5)
- 2025-11: 1 release · 5 Nov 2025
- 2025-05: 1 release · 14 May 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Care and Support at Home Framework1 award | |||
| ALL CARE (GB) LIMITED, Abicare Services LtdSME, CARE DYNAMICS LIMITEDSME, Cae Glas (formally Minffordd), GREEN LANES PROJECTS LIMITEDSME, HALLCARE SOUTH LIMITEDSME +46 more1 Oct 2026 – 30 Sept 2031 · up to 30 Sept 2033Extensions: The initial contract will be for 5 years with the option to extend for a further 2 years (5+1+1). Therefore, if all extensions where to be taken the full length of the contract would be 7 years. Options to extend are subject to satisfactory performance throughout the life of the contract and the council's confirmation of funding availability (budget). | £212,949,800 inc. VAT | 12 Aug 2026 | Awarded |
| Lot 2 · Waking Night Assessment Service1 award | |||
| Agincare Group Limited1 Oct 2026 – 30 Sept 2028 · up to 30 Sept 2030Extensions: The contract will be 2 years with the option to extend for a further 2 years (2+1+1). Therefore, if all extensions where to be taken the full length of the contract would be 4 years. Options to extend are subject to satisfactory performance throughout the life of the contract and the council's confirmation of funding availability (budget). | £452,600 inc. VAT | 12 Aug 2026 | Awarded |
Contracts
Care and Support at Home Framework · ALL CARE (GB) LIMITED, Abicare Services LtdSME, CARE DYNAMICS LIMITEDSME, Cae Glas (formally Minffordd), GREEN LANES PROJECTS LIMITEDSME, HALLCARE SOUTH LIMITEDSME +46 more
- Signed
- 4 Sept 2026
- Value
- £212,949,800 inc. VAT
- Period
- 1 Oct 2026 – 30 Sept 2031 · up to 30 Sept 2033 with extensions
- Status
- active
- Extensions
- The initial contract will be for 5 years with the option to extend for a further 2 years (5+1+1). Therefore, if all extensions where to be taken the full length of the contract would be 7 years. Options to extend are subject to satisfactory performance throughout the life of the contract and the council's confirmation of funding availability (budget).
Waking Night Assessment Service · Agincare Group Limited
- Signed
- 19 Aug 2026
- Value
- £452,600 inc. VAT
- Period
- 1 Oct 2026 – 30 Sept 2028 · up to 30 Sept 2030 with extensions
- Status
- active
- Extensions
- The contract will be 2 years with the option to extend for a further 2 years (2+1+1). Therefore, if all extensions where to be taken the full length of the contract would be 4 years. Options to extend are subject to satisfactory performance throughout the life of the contract and the council's confirmation of funding availability (budget).
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Care and Support at Home Framework | 83final-stage tenders · 118 at stage one | 72 | 0 | — |
| 2 · Waking Night Assessment Service | 33final-stage tenders · 54 at stage one | 28 | 0 | — |
Who bid (first 60 of 83)
- did not winMETRO HOMECARE LTDSME · Greater London · 1
- did not winFLOW HEALTHCARE. LTDSME · South East England · 1
- did not winMAGNUS CARE LTDSME · North East England · 1
- wonAGINCARE UK LIMITED · South West England · 1
- wonALL CARE (GB) LIMITED · Greater London · 1
- did not winALTOGETHER CARE - CONTRACT MANAGEMENT LTDSME · South West England · 1
- did not winMrs Lynn Georgina Hart T/A Aucklands CareSME · South West England · 1
- did not winCHRISTCHURCH CARE LIMITEDSME · South West England · 1
- did not winELEANOR NURSING AND SOCIAL CARE LIMITED · Greater London · 1
- wonGREEN LANES PROJECTS LIMITEDSME · West Midlands · 1
- did not winSAGE CARE LIMITED · East Midlands · 1
- wonCARE DYNAMICS LIMITEDSME · South West England · 1
- wonHALLCARE SOUTH LIMITEDSME · South West England · 1
- did not winHORIZON HOMECARE (SOUTHERN) LTDSME · South West England · 1
- wonTENDER CARE SERVICES LIMITEDSME · South West England · 1
- did not winFAIRHOPE LTDSME · South West England · 1
- wonMOREPOWER LIMITEDSME · East of England · 1
- wonPOTENSIAL LIMITED · North West England · 1
- did not winIVY HOMECARE LIMITEDSME · South East England · 1
- wonABICARE SERVICES LIMITEDSME · South West England · 1
- did not winREDJACKET SPECIALIST CARE LTD · South West England · 1
- did not winWORK EXPERIENCE LIMITEDSME · South West England · 1
- did not winABACUS CARE SOLUTIONS LTDSME · South West England · 1
- did not winAPEX PRIME CARE LTD · South East England · 1
- did not winLIBERTY PRIVATE CARE LTDSME · North West England · 1
- did not winWisteria CareSME · South West England · 1
- did not winIMPRESSIONS CARE SOLUTIONS LIMITEDSME · South West England · 1
- did not winADRIEL CARE LIMITEDSME · South West England · 1
- did not winBESPOKE CARE SERVICES EAST DORSET LTDSME · South West England · 1
- did not winCANDLELIGHT HOMECARE SERVICES LIMITEDSME · South West England · 1
- did not winPRIORY CARE SERVICES LTDSME · Greater London · 1
- did not winCARE SOUTH · South West England · 1
- did not winEMJ QUALITY HOMECARE (DORSET) LTDSME · South West England · 1
- did not winTENDA HANDS HOMECARE LTDSME · Greater London · 1
- did not winTRIPLE CARE HEALTHCARE SERVICES LIMITEDSME · South East England · 1
- did not winCAREPOINT SERVICES LIMITEDSME · South East England · 1
- did not winLIFECOME CARE LIMITEDSME · Greater London · 1
- did not winTHE PINES HOMECARE LTDSME · South West England · 1
- did not winBOURNEMOUTH RAINBOW LTDSME · South West England · 1
- did not winSHAUNA HEALTH CARE SERVICE SOLUTIONS LIMITEDSME · South West England · 1
- did not winANCO CARE SERVICES LIMITED · South East England · 1
- did not winCLEAR PATHWAY CARE LTDSME · South West England · 1
- did not winEDITH HEALTHCARE LIMITEDSME · South West England · 1
- did not winADADA LTD.SME · North West England · 1
- did not winADONAI CARE SERVICES LTDSME · South West England · 1
- did not winCARINGSMART LTDSME · South West England · 1
- did not winCINOX HEALTHCARE LTDSME · Greater London · 1
- did not winHOLISTIC CARE 4U LTDSME · Yorkshire and the Humber · 1
- did not winKLASS CARE LIMITEDSME · South West England · 1
- did not winM C CARE SOLUTIONS LTDSME · South West England · 1
- did not winSWANTON CARE & COMMUNITY LIMITED · West Midlands · 1
- did not winBRIGHT LONDON CARE LIMITEDSME · Greater London · 1
- did not winSERENDIPITY HOME CARE SERVICES LIMITED · Greater London · 1
- did not winSOLUTIONS24 LIMITEDSME · South West England · 1
- did not winPHOENIX ALL CARE LTDSME · East Midlands · 1
- did not winST GEORGES HOME CARE LTDSME · South East England · 1
- did not winDOMLYN LTDSME · East Midlands · 1
- did not winREYMC 247 (PVT) LIMITEDSME · East Midlands · 1
- did not winPHOENIX CARE & SUPPORT SERVICES 24/7 LTDSME · South West England · 1
- did not winSEMY CARE LTDSME · East of England · 1
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Framework contractors & participating bidders
83 commercial parties on the notice · 36 awardedThe first 50 of 83 commercial parties (by name); the JSON mirror lists them all.
- A24 GROUP LIMITEDBidder / tenderer
- ABACUS CARE SOLUTIONS LTDFramework contractor
- ABICARE SERVICES LIMITEDFramework contractor
- ACERTA24 LIMITEDBidder / tenderer
- ADADA LTD.Framework contractor
- ADONAI CARE SERVICES LTDFramework contractor
- ADRIEL CARE LIMITEDFramework contractor
- AGINCARE UK LIMITEDFramework contractor
- ALL CARE (GB) LIMITEDFramework contractor
- ALTOGETHER CARE - CONTRACT MANAGEMENT LTDFramework contractor
Show 40 more suppliers
- ANCO CARE SERVICES LIMITEDFramework contractor
- APEX PRIME CARE LTDFramework contractor
- ARTHUR MORRISON LTDBidder / tenderer
- BESPOKE CARE SERVICES EAST DORSET LTDFramework contractor
- BOURNEMOUTH RAINBOW LTDFramework contractor
- BRIGHT LONDON CARE LIMITEDFramework contractor
- CANDLELIGHT HOMECARE SERVICES LIMITEDFramework contractor
- CARE DYNAMICS LIMITEDFramework contractor
- CARE SOUTHFramework contractor
- CAREPOINT SERVICES LIMITEDFramework contractor
- CARINGSMART LTDFramework contractor
- CAS CARE SOLUTIONS LTDBidder / tenderer
- CHRISTCHURCH CARE LIMITEDFramework contractor
- CINOX HEALTHCARE LTDFramework contractor
- CIVICARE (BEDS HERTS & BUCKS) LTDBidder / tenderer
- CLEAR PATHWAY CARE LTDFramework contractor
- DOMLYN LTDBidder / tenderer
- EDITH HEALTHCARE LIMITEDFramework contractor
- ELEANOR NURSING AND SOCIAL CARE LIMITEDFramework contractor
- EMJ QUALITY HOMECARE (DORSET) LTDFramework contractor
- EPR SERVICES LTDBidder / tenderer
- ETHOS CARE SERVICES LIMITEDBidder / tenderer
- FAIRHOPE LTDFramework contractor
- FLOW HEALTHCARE. LTDFramework contractor
- FÉ CARE LTDBidder / tenderer
- GLOBAL HEALTHCARE SOLUTIONS LIMITEDBidder / tenderer
- GREEN LANES PROJECTS LIMITEDFramework contractor
- HALLCARE SOUTH LIMITEDFramework contractor
- HEARTS AT HOME CARE LIMITEDBidder / tenderer
- HOLISTIC CARE 4U LTDFramework contractor
- HOMELIUM CARE LTDBidder / tenderer
- HOMELY HEALTH CARE LTDBidder / tenderer
- HORIZON HOMECARE (SOUTHERN) LTDFramework contractor
- IMPRESSIONS CARE SOLUTIONS LIMITEDFramework contractor
- IVY HOMECARE LIMITEDFramework contractor
- KLASS CARE LIMITEDFramework contractor
- LIBERTY PRIVATE CARE LTDFramework contractor
- LIFECOME CARE LIMITEDFramework contractor
- LOIDIS CARE SERVICES LIMITEDBidder / tenderer
- M C CARE SOLUTIONS LTDFramework contractor
Official documents & specifications (9)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Tender will be advertised on www.supplyingthesouthwest.org.uk
- Signed contract Individual signed contracts not uploaded due to the number of suppliers on the framework.
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender