Official UK procurement notice
Care at Home Services Flexible Framework Agreement
Authority: East Renfrewshire Council (Local council)
What is being bought
Published requirement descriptionEast Renfrewshire Council on behalf of the Health & Social Care Partnership has now awarded to suitably qualified providers for the Provision of Care at Home Services. Contract award will be offered as a Flexible Framework Agreement in accordance with Regulations 74-76 of the Public Contracts (Scotland) Regulations 2015.
The Flexible Framework allows for new entrants to be admitted, as Providers, after it has been
established.
There will be no guarantee given with regard to the Council’s overall uptake with any provider or to the frequency of re-opening of the flexible framework.
Call off contracts under the Flexible Framework Agreement will be placed by:
Geographical Landscape – identification of providers who have advised they can supply in the areas of need known as ‘Worlds’
World 1 – Barrhead
World 2 – Neilston & Uplawmoor
World 3 – Thornliebank, Netherlee & Giffnock
World 4 – Clarkston, Busby & Eaglesham
World 5 – Newton Mearns
The estimated annual budget for this contract is approximately GBP 8,700,000 (excluding VAT), however this is not guaranteed.
The contract is for an initial period of 7 years plus optional 2 years extension followed by a final optional 1-year extension. The maximum contract term will be 10 years if all extensions are offered by the Council. It should be noted that extensions are available at the discretion of the Council and are not guaranteed.
The estimated value shown below is reflective of the full 10 years being offered. This is not guaranteed. Successful providers appointed to the Framework will be required to deliver Community Benefits and adhere to all requirements as outlined in the tendering documents.
- Recurrence: 2035
CPV: Health and social work services · Social work and related services
How this framework works
From the published notice- Bids received
- 29 bids received · 26 suppliers appointed
The lotProcurement structure
single lot · value publishedLot #1East Renfrewshire Council on behalf of the Health & Social Care Partnership has now…AwardedRenewalPublished value£87,000,000
East Renfrewshire Council on behalf of the Health & Social Care Partnership has now awarded to suitably qualified providers for the Provision of Care at Home Services.
Tenderers responding to this opportunity must note that information contained within the Tender Information Pack and as provided within PCS-Tender is a condition of contract. If at a later point any successful provider advises they cannot comply the Council reserves the right to remove them from the contract.
Contract award will be offered under a Flexible Framework Agreement. There will be no guarantee given with regard to the Council’s overall uptake with any provider or the the frequency of re-opening. This will be at the discretion of the Council.
The estimated annual budget for this contract is approximately GBP 8,700,000 (excluding VAT), however this is not guaranteed. This is an indicative figure only and no guarantee is given with regard to the Council’s overall uptake of any resulting contract.
Successful providers will be expected to embrace the Council’s Community Benefits ethos and will work with East Renfrewshire Council to deliver Community Benefits where they have been identified throughout the term of the contract.
Providers will be required to adhere to all regulatory standards and qualifications as outlined within the terms of contract and PCS-Tender and hold Care Inspectorate grade of 4 or above.
If not paying already all providers will be required to pay the Real Living Wage no later than the 2nd anniversary of the contract start date.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Economic & financial standing
To establish the financial standing of a bidder, the Council will:
Take into account a risk report provided independently by Creditsafe. Within such reports, the risk of business failure is expressed as a score ranging from 1 -100. In the event that a company is determined to have a risk failure rating of below 30 i.e. that the company is considered to have a high risk of business failure, the submission will not be considered further. Where the score is 30+ the Council will consider all information available from the report.
Where you are not registered on credit safe e.g. charitable organisations, new start companies and Sole Traders you are to submit 2 years financial accounts, including Profit & Loss Statement and Balance Sheet for consideration. It should be noted that in addition to the above checks the Council reserves the right at its own discretion to seek such other information from the applicant in accordance with Regulation 61(7) or Regulation 61(8) of the Public Contracts (Scotland) Regulations 2015 to determine the applicant’s economic and financial standing. Additional information can include an analysis of turnover, solvency ratios and profitability ratios and can be requested at any time during the bidding stage and prior to award or after award when the contract is live. The final decision on bidder inclusion rests with the Council.
Minimum: The successful tender will be expected to maintain a Creditsafe level of 30+ throughout the contract period. The offer of any extension to the contract will be dependent on an acceptable crediting rating of 30+. The council reserve the right to terminate the contract should the…
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
- “Care at Home Services Flexible Framework Agreement” is a framework: the contest is a place on its panel, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · 2035
- First published
- 15 Oct 2025, 16:40 BST
- Last source update
- 28 Jan 2026, 11:04 GMT
- Award evaluation window
- 17 Nov 2025 – …
- Authority reference
ERC000638- FTS notice number
2026/S 000-007486- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05cd8cFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
Compliance with any conditions of the Care Inspectorate, any relevant legislation including (but not limited to) the Public Services Reform (Scotland) Act 2010 and to best practice guidelines issued by the Scottish Government or by non-departmental public bodies including (but not limited to) the Scottish Social Services Council (SSSC), the Mental Welfare Commission and the Scottish Human Rights Commission.
Providers are required to hold Care Inspectorate Grades 4 or above.
All other conditions as provided within the tender documents and as detailed within PCS-Tender.
Publisher note: Successful Providers will be awarded business via direct award. Successful Providers are required to provide a covering letter from their Insurance Broker confirming insurance levels detailed in the Tender Information Pack OR must commit to obtain these insurances by contract commencement. Successful Providers must provide copies of all related certificates. Care Inspectorate - Grade 4 or above required. Community Benefits will form part of this contract. Successful Providers must commit to ensuring that all staff involved in the delivery of services to individuals will comply with all SSSC registration requirements, as required. Successful Providers must confirm all staff involved in delivery of services and working with Individuals will undergo and pass a full PVG Disclosure checks. Successful Providers must meet the requirements of the Health and Care (Staffing) (Scotland) Act 2019 and they will have in place all Policies listed in the Agreement. The Council reserves the right at its own discretion to seek such other information from the Successful Providers in accordance with Regulation 61(7) or Regulation 61(8) of the Public Contracts (Scotland) Regulations 2015 to prove the Successful Providers economic and financial standing. Compliance with security provisions are required as outlined within PCS-Tender. Maximum hourly rate chargeable is GBP26.00 for 2025 – 2026. No commercial submission has been accepted higher than GBP26.00 per hour rate. (SC Ref:821760)
How it was run
Official notice- Appointment period ends
- 17 Nov 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 17 Nov 2025, 12:00 GMT
Timeline
17 Nov 2025 → 28 Jan 2026 · 3 dates- Admission / appointment period ends340 days ago · period end, not a bid countdown17 Nov 2025, 12:00 GMT
- Bids opened340 days ago17 Nov 2025, 12:00 GMT
- Notice published268 days ago28 Jan 2026, 11:04 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete28 Jan 2026, 11:04 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
Contract 007486-2026-ERC000638-1
- Signed
- 24 Jan 2026
- Value
- £8,700,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 29bids · 29 electronic · 29 from abroad | 23 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Paisley Sheriff Court and Justice of the Peace CourtReview body
Framework contractors & participating bidders
26 commercial parties on the notice- Cairllum Care LTDFramework contractor
- Call-In HomecareFramework contractor
- Capability ScotlandFramework contractor
- Care No1 Ltd T/A The No1 Care AgencyFramework contractor
- Care1 Professional Services LTDFramework contractor
- Careline Home SupportFramework contractor
- Caring Grace LtdFramework contractor
- Cera Care Operations (Scotland) LtdFramework contractor
- Constance Care LimitedFramework contractor
- Delight Supported Living LtdFramework contractor
Show 16 more suppliers
- Diamond Hearts Home Care LtdFramework contractor
- HRM HOMECARE SERVICES LTD.Framework contractor
- Hillview Healthcare LimitedFramework contractor
- Independent Lifestyle limited trading as CompcareFramework contractor
- Ion Care and Support Services LtdFramework contractor
- Lilies Care LtdFramework contractor
- Peoples Care Solutions LtdFramework contractor
- Roberts CareFramework contractor
- SRS Care Solutions (Central) LtdFramework contractor
- Shona Care LtdFramework contractor
- Tailor Maid Home Care Ltd.Framework contractor
- The Beeches Home Care Agency LimitedFramework contractor
- The British Red Cross SocietyFramework contractor
- The Richmond Fellowship Scotland LimitedFramework contractor
- Trust Housing Association LimitedFramework contractor
- Your Care at Home LimitedFramework contractor
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria