Official UK procurement notice
Care and Support in Extra Care Housing
Authority: London Borough of Bromley (Local council)
What is being bought2 lots · detail below
Published requirement descriptionThe provision of care and support services, including the provision of core / night cover and commissioned hours. Services must be tailored to meet the individual needs of the tenants.
Please refer to the Service Specification for full details of the service requirements.
- How the procedure runs: The steps to be followed include: Conditions of Participation - to be evaluated with the highest scoring 10 returns proceeding to the next stage. Invitation to Tender - to be evaluated with the highest scoring 6 returns proceeding to the Best and Final Offer stage (if required). The Invitation to Tender stage may include clarification interviews which not evaluated but used to clarify and confirm tender scores. Best and Final Offer - Tenders resubmitted and evaluated to determine the winning bidder. Please note that this stage may not be required and the Council reserves the right to remove this stage at its discretion. Please see the tender documents for a full description of each stage.
CPV: Health and social work services
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£33,656,000 together) · same conditions of participation on every lot · same evaluation weights on every lotLot #1Care and Support at Crown Meadow Court, Sutherland Court and Regency CourtAwardedRenewalPublished value£23,323,000
The source published no individual description for this lot.
- Economic & financial standing
The Council estimates this procurement opportunity based on best market valuation of an estimated annual contract value for Lot 1 of £2.3m and £1.3m for Lot 2. To be considered for these opportunities, Tenderers shall have a minimum yearly turnover of at least £4.6m for Lot 1 or £2.6m for Lot 2.
As a Condition of Participation, tenderers must demonstrate that they have sufficient financial standing to perform the contract.
This will be assessed in the following way:
- The Council will firstly obtain the tenderers' credit rating using Data8 'Business Insights' during the evaluation period. Tenderers that have a credit score of 50 or above and have met any minimum turnover requirements (if included) will be deemed to have sufficient financial standard.
- Tenderers that have a credit rating below 50 will be subject to further financial checks. This will be in the form of ratio analysis based on the tenderers' latest accounts (or other evidence, as uploaded by the tenderer on the Find a Tender site). Specifically, tenderers must demonstrate the following:
o Trade debtor days to be a maximum of 60 days.
o Trade creditor days to be a maximum of 60 days.
o Current ratio to be above 0.6.
o Debt to equity ratio to be under 3.
- If a tenderer does not meet the criteria above, it will be excluded from the process without further evaluation.
- For clarity, if you are bidding as a consortium, only the turnover of the members that meet the financial standing criteria (above) will be considered when determining if the minimum turnover requirements (if included) are achieved.
- Technical & professional ability
Question 1 - Relevant Experience & Contract Examples 100%
(responses must achieve a minimum score of 2 out of 4)
Question 2 - Care Quality Commission Rating Pass / Fail
To refer to the tender documentation for a full description of the criteria and scoring mechanism.
- Condition of participationshortlisting
As per the Conditions of Participation. The 10 highest scoring returns over both Lots (combined) will proceed to the next stage.
Lot #2The Provision of Care and Support at Apsley Court and Durham HouseAwardedRenewalPublished value£10,333,000
Lot 2a: The provision of care and support services, including the provision of core / night cover and commissioned hours. Services must be tailored to meet the individual needs of the tenants.
Please refer to the Service Specification for full details of the service requirements.
- Economic & financial standing
The Council estimates this procurement opportunity based on best market valuation of an estimated annual contract value for Lot 1 of £2.3m and £1.3m for Lot 2. To be considered for these opportunities, Tenderers shall have a minimum yearly turnover of at least £4.6m for Lot 1 or £2.6m for Lot 2.
As a Condition of Participation, tenderers must demonstrate that they have sufficient financial standing to perform the contract.
This will be assessed in the following way:
- The Council will firstly obtain the tenderers' credit rating using Data8 'Business Insights' during the evaluation period. Tenderers that have a credit score of 50 or above and have met any minimum turnover requirements (if included) will be deemed to have sufficient financial standard.
- Tenderers that have a credit rating below 50 will be subject to further financial checks. This will be in the form of ratio analysis based on the tenderers' latest accounts (or other evidence, as uploaded by the tenderer on the Find a Tender site). Specifically, tenderers must demonstrate the following:
o Trade debtor days to be a maximum of 60 days.
o Trade creditor days to be a maximum of 60 days.
o Current ratio to be above 0.6.
o Debt to equity ratio to be under 3.
- If a tenderer does not meet the criteria above, it will be excluded from the process without further evaluation.
- For clarity, if you are bidding as a consortium, only the turnover of the members that meet the financial standing criteria (above) will be considered when determining if the minimum turnover requirements (if included) are achieved.
- Technical & professional ability
Question 1 - Relevant Experience & Contract Examples 100%
(responses must achieve a minimum score of 2 out of 4)
Question 2 - Care Quality Commission Rating Pass / Fail
To refer to the tender documentation for a full description of the criteria and scoring mechanism.
- Condition of participationshortlisting
As per the Conditions of Participation. The 10 highest scoring returns over both Lots (combined) will proceed to the next stage.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Price
- Quality: 1 Information Governance and Security 5% 2 Service Mobilisation and TUPE 20% 3 Service Delivery 30% 4 Service Improvement 15% 5 Understanding and Delivery of Key Outcomes 10% 6 Safeguarding 10% 7 Equality and Diversity 5% 8 Social Value 5%
- Economic & financial standing
The Council estimates this procurement opportunity based on best market valuation of an estimated annual contract value for Lot 1 of £2.3m and £1.3m for Lot 2. To be considered for these opportunities, Tenderers shall have a minimum yearly turnover of at least £4.6m for Lot 1 or £2.6m for Lot 2.
As a Condition of Participation, tenderers must demonstrate that they have sufficient financial standing to perform the contract.
This will be assessed in the following way:
- The Council will firstly obtain the tenderers' credit rating using Data8 'Business Insights' during the evaluation period. Tenderers that have a credit score of 50 or above and have met any minimum turnover requirements (if included) will be deemed to have sufficient financial standard.
- Tenderers that have a credit rating below 50 will be subject to further financial checks. This will be in the form of ratio analysis based on the tenderers' latest accounts (or other evidence, as uploaded by the tenderer on the Find a Tender site). Specifically, tenderers must demonstrate the following:
o Trade debtor days to be a maximum of 60 days.
o Trade creditor days to be a maximum of 60 days.
o Current ratio to be above 0.6.
o Debt to equity ratio to be under 3.
- If a tenderer does not meet the criteria above, it will be excluded from the process without further evaluation.
- For clarity, if you are bidding as a consortium, only the turnover of the members that meet the financial standing criteria (above) will be consi…
- Technical & professional ability
Question 1 - Relevant Experience & Contract Examples 100%
(responses must achieve a minimum score of 2 out of 4)
Question 2 - Care Quality Commission Rating Pass / Fail
To refer to the tender documentation for a full description of the criteria and scoring mechanism.
- Condition of participationshortlisting
As per the Conditions of Participation. The 10 highest scoring returns over both Lots (combined) will proceed to the next stage.
- Price carries 60 of 100 points: a 10% discount moves about 6 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 20 Feb 2026, 10:07 GMT
- Last source update
- 12 Jun 2026, 10:32 BST
- Award evaluation window
- Submission end – 9 Jan 2026
- Authority reference
DN764977- FTS notice number
2025/S 000-038434- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04e850Find a Tender
- How it runs
The steps to be followed include:
Conditions of Participation - to be evaluated with the highest scoring 10 returns proceeding to the next stage.
Invitation to Tender - to be evaluated with the highest scoring 6 returns proceeding to the Best and Final Offer stage (if required). The Invitation to Tender stage may include clarification interviews which not evaluated but used to clarify and confirm tender scores.
Best and Final Offer - Tenders resubmitted and evaluated to determine the winning bidder. Please note that this stage may not be required and the Council reserves the right to remove this stage at its discretion.
Please see the tender documents for a full description of each stage.
How it was run
Official notice- Requests to participate (first stage)
- 4 Aug 2025, 12:00 BST
- Submission deadline
- 4 Aug 2025, 12:00 BST
- Clarification deadline
- 28 Jul 2025, 12:00 BST
- Electronic submission
- Allowed
- Accepted languages
- en
Tenders must be submitted electronically via the London Tenders Portal at www.londontenders.org ↗
Timeline
27 Feb 2025 → 1 Aug 2026 · 11 dates- Planning notice published27 Feb 2025, 11:49 GMT
- Market engagement6 Mar 2025, 23:59 GMT
On-line Teams event on 6th March 2025 starting 13.00 to 15.00. Please provide your contact name and email address to: [email protected] - organisations MUST include the title 'Extra Care Housing Care and Support Market Engagement Event' in the subject line.
- Next notice expected1 Jul 2025, 23:59 BST
- Tender notice published9 Jul 2025, 09:23 BST
- Clarification questions by28 Jul 2025, 12:00 BST
- Submission deadline4 Aug 2025, 12:00 BST
- Award decision expected by286 days ago9 Jan 2026, 23:59 GMT
- Assessment summaries sent245 days ago20 Feb 2026
- Standstill ends232 days ago4 Mar 2026, 23:59 GMT
- Latest notice published132 days ago12 Jun 2026, 10:32 BST
- Contract starts83 days ago1 Aug 2026, 00:00 BST
Notice history
7 events · 2 releases on Find a Tender · since 27 Feb 2025- Preliminary market engagement notice published27 Feb 2025, 11:49 GMTUK2
- Preliminary market engagement notice published27 Feb 2025, 12:07 GMTUK2
- Pipeline notice published22 May 2025, 10:12 BSTUK1
- Tender notice published9 Jul 2025, 09:23 BSTUK4
- Contract award notice published20 Feb 2026, 10:07 GMTUK6
- Contract signature expected9 Mar 2026, 23:59 GMTscheduled
- Contract details notice published12 Jun 2026, 10:32 BSTUK7
Published amendments (1)
Day corrected from Tuesday to Thursday 6th March 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Care and Support at Crown Meadow Court, Sutherland Court and Regency Court1 award | |||
| Eleanor Nursing and Social Care LtdCare and Support in Extra Care Housing (Lot 1)1 Aug 2026 – 31 Jul 2031 · up to 31 Jul 2036Extensions: Extensions will be at the sole discretion of the Council following successful delivery of the contract and contractor performance during the Initial Contract Period. | £24,000,000 | 11 Feb 2026 | Awarded |
| Lot 2 · The Provision of Care and Support at Apsley Court and Durham House1 award | |||
| supplier not published | — | 13 Jan 2026 | Awarded |
Contracts
Contract 1 · Eleanor Nursing and Social Care Ltd
- Signed
- 19 May 2026
- Value
- £24,000,000
- Period
- 1 Aug 2026 – 31 Jul 2031 · up to 31 Jul 2036 with extensions
- Status
- active
- Extensions
- The extension periods to be applied at the sole discretion of the Council depending on successful delivery of the Contract, supplier performance during the Initial Contract Period and viability of the Services.
3 agreed KPIs: Commissioned Care Hours · Support Plans · Support Plans Reviewed
- Commissioned Care Hours, Percentage of commissioned care hours delivered as set out in the care and support plans where tenants are present to receive care hours. Target 95%
- Support Plans, Percentage of Tenants who have a support plan in place within 48 hours after service start that is aligned with the outcomes identified within their care and support plan. Target 90%
- Support Plans Reviewed, Percentage of Persons who have had their Support Plan reviewed and actioned appropriately by the Service Delivery Partner at least every 6 months. Target 95%.
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Care and Support at Crown Meadow Court, Sutherland Court and Regency Court | 3final-stage tenders | 2 | 0 | — |
| 2 · The Provision of Care and Support at Apsley Court and Durham House | 0final-stage tenders | 0 | 0 | — |
Who bid
- wonELEANOR NURSING AND SOCIAL CARE LIMITED · Greater London · 1
- did not winCAREPOINT SERVICES LIMITEDSME · South East England · 1
- did not winEdora Care Plus LimitedSME · Greater London · 1
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
3 commercial parties on the notice · 1 awarded- CAREPOINT SERVICES LIMITEDBidder / tenderer
- ELEANOR NURSING AND SOCIAL CARE LIMITEDAwarded supplier
- Edora Care Plus LimitedBidder / tenderer
Official documents & specifications (9)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications
- Signed contract
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender