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Published 4 Aug 2026, 16:35 BST

Official UK procurement notice

Care and Support at Home Closed Framework

Official notice

Authority: Liverpool City Council (Local council)

Framework agreement2 lotsServicesCompetitive flexible procedureAbove thresholdLight touch regime
Sectors: Health & Social Care (85) Delivery: North West (UKD72)
Framework ceiling (notional)£347,672,000total for 2 lots · framework ceiling, not attributable revenue
Submissions closed 8 Sept 2026
Lots 2see the lot list below
Framework period 5 yrsends 14 Mar 2032 · up to 14 Mar 2035 with extensions · starts 15 Mar 2027

What is being bought2 lots · detail below

Published requirement description

The Council intends to establish a closed framework for the provision of care and support services at home across 12 neighbourhoods within the Liverpool region.

The Council currently supports 2,700 residents across the region, commissioning c35,000 hours per week.

  • The authority expects to re-tender this requirement around 1 Jul 2031, 23:59 BST.
  • How the procedure runs: Bidders are required to submit responses to two of the Council's procurement documents: (1) a procurement specific questionnaire (PSQ) which contains a number of pass/fail questions and conditions of participation. (2) a tender document containing quality and social value questions for the service requirements. Submissions will be evaluated in three stages: Firstly, the council will evaluate submissions of the PSQ and compliance with the mandatory requirements and criteria. Secondly, Bidders who pass the PSQ evaluation stage will have their responses to the ITT critical questions evaluated and scored. Finally, Bidders who meet the minimum scoring requirements for the ITT critical questions will have the remaining elements of their tender submission evaluated. Full details of the process are set out in the procurement documents.
  • No preliminary market engagement: A market engagement notice has been published but we are unable to link it to this tender notice. The notice can be viewed at the following link. https://www.find-tender.service.gov.uk/Notice/007344-2025 Procurement identifier (OCID): ocds-h6vhtk-04e83f

CPV: Social work and related services

How this framework works

From the published notice
Type
Closed framework
Call-offs
every call-off is a further competition among the appointed suppliers
Places
up to 28 suppliers
Framework period
5 yrs · up to 8 yrs from 15 Mar 2027
Published description of the framework

This is a competitive procurement process under the light touch regime to establish a closed framework in accordance with section 45 of the PA2023.

Across both Lots on the Framework there are 28 places available. The Authority will determine the number of providers appointed to each Lot. It currently anticipates there being eight places in Lot 1 and twenty places in Lot 2. Where tied scores occur at the final available position for Lot 2, the Authority reserves the right to appoint all tied Bidders, in which case the total number of appointments may exceed 28.

In the event a Bidder is successful in both Lots this will equate to them being awarded two of the 28 places on the Framework.

Places on the Framework for each Lot, and the allocation of Neighbourhoods for Lot 1, will be awarded to the Bidders achieving the Most Advantageous Tender (MAT) for the corresponding Lot and following the Neighbourhood allocation process set out in the procurement documents.

The award methodology for care packages under the framework will be with competition between the Lot 1 Providers allocated to the corresponding neighbourhood, or were they are unable to provide the required services, to all Lot 2 Bidders. This is described in full in the procurement documents.

Lots and requirements (2)Procurement structure

2 lots · all with a published value · same evaluation weights on every lot
Lot #1Lead ProviderRenewal 5 yrsPublished value£243,370,400

Bidders appointed to the framework as a Lot 1 provider will be the primary contact for the Authority for the allocation of care packages within their assigned neighbourhoods.

Lead Providers will be allocated up to 3 neighbours.

Full details are provided in the tender documents.

Contract period: 15 Mar 2027 – 14 Mar 2032 (5 yrs) · up to 14 Mar 2035 with extensionsValue: £243,370,400 exc. VAT · £292,044,480 inc. VAT
Delivery: North West
Extensions: Utilisation of the framework will be monitored and may result in an increase or decrease of care packages, or the requirement for additional services. The contract values stated in this notice are based on the Authority's current anticipated volume of care packages. This may vary throughout the term as this is a demand lead service which the Authority will need to respond to. The split of volumes across each Lot may vary and be dependant on the ability of Lot 1 providers being able to meet the demand within the neighbourhoods they are allocated. The volumes and values attributed to either Lot are not fixed or guaranteed. · The option to extend is for up to 36 months in any number of configurations. Extensions will be used at the sole discretion of the contracting authority. The framework and contracts will be managed, and performance monitored, throughout the term which will support any option to extend. Ongoing requirements and service scope will also be considered.
85300000 Social work and related services
Pre-qualification & selection criteria (PQQ)1
  • Technical & professional ability

    Lot 1 Bidders must be able to evidence experience of delivering regulated domiciliary care services for a minimum of 1,500 hours per week.

    Full details of the requirements can be found in the Procurement Specific Questionnaire within the tender documents.

Lot #2Secondary ProvidersRenewal 5 yrsPublished value£104,301,600

Secondary Providers will be appointed to the framework and may be requested to provide care packages which the Lot 1 Lead Providers are unable to fulfil.

Full details are provided in the tender documents.

Contract period: 15 Mar 2027 – 14 Mar 2032 (5 yrs) · up to 14 Mar 2035 with extensionsValue: £104,301,600 exc. VAT · £125,161,820 inc. VAT
Delivery: North West
Extensions: Utilisation of the framework will be monitored and may result in an increase or decrease of care packages, or the requirement for additional services. The contract values stated in this notice are based on the Authority's current anticipated volume of care packages. This may vary throughout the term as this is a demand lead service which the Authority will need to respond to. The split of volumes across each Lot may vary and be dependant on the ability of Lot 1 providers being able to meet the demand within the neighbourhoods they are allocated. The volumes and values attributed to either Lot are not fixed or guaranteed. · The option to extend is for up to 36 months in any number of configurations. Extensions will be used at the sole discretion of the contracting authority. The framework and contracts will be managed, and performance monitored, throughout the term which will support any option to extend. Ongoing requirements and service scope will also be considered.
85300000 Social work and related services
Pre-qualification & selection criteria (PQQ)1
  • Technical & professional ability

    Lot 2 Bidders must be able to evidence experience of delivering regulated domiciliary care services for a minimum of 400 hours per week.

    Full details of the requirements can be found in the Procurement Specific Questionnaire within the tender documents.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 90%Social value: 10%
Published award criteria (2)
  • Quality
  • Social Value
Lot distribution rule: The award of Lots is set out in the ITT Document within the tender package. Bidders can submit responses for one or both Lots. A submission for one Lot will not be considered for the other Lot unless a separate response is submitted for that Lot. Bidders must indicate in their submission which Lot they are tendering for. Bidders may be awarded both Lots.
What this means for your bid
  • “Care and Support at Home Closed Framework” is a framework: the contest is a place on its panel, up to 28 suppliers, not a single contract: each call-off is a further competition, so the pricing contest starts after appointment.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 1 Jul 2031
First published
4 Aug 2026, 16:35 BST
Last source update
4 Aug 2026, 16:35 BST
Award evaluation window
Submission end – 18 Nov 2026
Authority reference
DN764781
FTS notice number
2026/S 000-073871
Latest notice
Tender notice (UK4)
Classification (CPV)
Social work and related services
Delivery area
North West (UKD72)
Official registry OCID
ocds-h6vhtk-06dbb1 Find a Tender
How it runs

Bidders are required to submit responses to two of the Council's procurement documents:

(1) a procurement specific questionnaire (PSQ) which contains a number of pass/fail questions and conditions of participation.

(2) a tender document containing quality and social value questions for the service requirements.

Submissions will be evaluated in three stages:

Firstly, the council will evaluate submissions of the PSQ and compliance with the mandatory requirements and criteria.

Secondly, Bidders who pass the PSQ evaluation stage will have their responses to the ITT critical questions evaluated and scored.

Finally, Bidders who meet the minimum scoring requirements for the ITT critical questions will have the remaining elements of their tender submission evaluated.

Full details of the process are set out in the procurement documents.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Appointment period ends
8 Sept 2026, 12:00 BST
Clarification deadline
28 Aug 2026, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

procontract.due-north.com/Opportunities/Index ↗

The Contracting Authority uses ProContract as it's Procurement Portal, access to the procurement documents can be gained via the link above and searching for the reference DN764781.

Timeline

4 Aug 2026 → 15 Mar 2027 · 5 dates
  1. Tender notice published85 days ago
    4 Aug 2026, 16:35 BST
  2. Clarification questions by61 days ago
    28 Aug 2026, 12:00 BST
  3. Admission / appointment period ends50 days ago · period end, not a bid countdown
    8 Sept 2026, 12:00 BST
  4. Today
    28 Oct 2026
  5. Award decision expected byin 21 days
    18 Nov 2026, 23:59 GMT
  6. Contract startsin 137 days
    15 Mar 2027

Notice history

1 event · 1 release on Find a Tender
  1. Tender notice published
    4 Aug 2026, 16:35 BST
    UK4

Contracting authority & participating public bodies

Liverpool City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PRVY-7813-WLPG Cunard Building, Liverpool, North West, L3 1DSContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender