Care and Support Agencies

This framework relates to the provision of front line staff for short term shift cover in our care and support services.

Lot 1 – Care, London – comprises our London based care services which is a small but growing part of our overall care and support portfolio. This part of the business is made up of supported housing services for people with learning disabilities and mental health needs. The services require staff cover 24 hours per day with a mixture of waking night or sleep in cover depending on the service. The majority of our customers in our London care services are relatively independent with only a limited amount of CQC regulated activity (medication administration and personal care) required.

This framework relates to the provision of front line staff for short term shift cover in our care and support services.

Lot 2 - Care, North Essex – comprises our North Essex based care services. These services are for people with learning disabilities many of whom are also physically disabled. The care needs of the people living in these services is generally quite high and can involve all forms of personal care including help with bathing, eating, getting dressed and continence care. In some cases staff require ‘moving and handling’ training to assist with hoisting individuals in and out of bed and into their wheelchair or mobility device.

Customers live in their own homes, often with one or two other people although there can be up to five that share. We also have clusters of up to eight flats where individuals live in their own self contained property but there is also an office and common room. Peabody are not always the landlord for these customers and we work with a variety of other social landlords.

Although we have some shorter visits the majority of the customers require staff to be in their home 24 hours per day with a mixture early shifts, late shifts and either waking night or sleep in cover depending on the service. This part of the business employs approximately 250 permanent staff. Additional information: North Essex can be defined as everything north of and including Witham such as Colchester, Tendring, Braintree, Halstead, Saffron Walden and surrounding areas. South Essex can be defined as everything south of and including Chelmsford such as Epping, Thurrock, Basildon, Southend and surrounding areas. We accept that there is likely to be some overlap in the areas

This framework relates to the provision of front line staff for short term shift cover in our care and support services.

Lot 3 – Care, South Essex– comprises our South Essex based care services. These are similar in nature to our North Essex services however in addition to supporting people in their own homes it also includes three CQC Registered Care Homes. The care homes can be home for up to eight residents. This part of the business employs approximately 150 staff. Additional information: North Essex can be defined as everything north of and including Witham such as Colchester, Tendring, Braintree, Halstead, Saffron Walden and surrounding areas. South Essex can be defined as everything south of and including Chelmsford such as Epping, Thurrock, Basildon, Southend and surrounding areas. We accept that there is likely to be some overlap in the areas

This framework relates to the provision of front line staff for short term shift cover in our care and support services.

Lot 4 – Essex Support – comprises our Essex Support Services. This is made up of services for homeless people, services for young adults, a small number of mental health services and a substantial outreach. The customers living in these services do not require personal care however they do need help with developing their independence, budgeting skills and preparing to move on to more settled accommodation. The majority of these services require 24 hour staffing with a mixture of waking night or sleep in cover depending on the service. This part of the business employs approximately 100 staff.

Our Essex Outreach service is also included in this lot and has a staff team of 100 people who visit customers in the community. Where as all of the other services listed in Lot 4 are accommodation based in nature, with staff working shifts and customers staying for anything from a couple of nights up to two years, our outreach service is different. Staff in the outreach service tend to work office hours. The service is funded by Essex County Council to work with anyone in the community regardless of the type of accommodation they are living in.

This framework relates to the provision of front line staff for short term shift cover in our care and support services.

Lot 5 – London Support FA– comprises our London Support Services. These are similar in nature to our Essex Support Services however we have a larger number of mental health supported living services in London compared to Essex. Currently the main boroughs we work in are Islington, Hackney, Southwark, Lambeth, Lewisham and Greenwich although this is subject to change over time as we grow our service portfolio. We also have outreach services similar to that in Lot 5 in both Havering and Kensington and Chelsea.

In total we employ over 100 people in our London support services.