Card Not Present (CNP) Payment Gateway Services

The need to continue with a payment gateway under this procurement is driven by a number of different factors:

• Undertake online transactions on Oyster Online and other TfL websites securely;
• Provide the foundations for future savings should other TfL websites decide to utilise this contract for payment gateway services;
• To move more customers to a more cost-effective payment channel for paying for Oyster/ticketing services and
• It must facilitate future strategy to move more services online;

Implementation of the Services

Bidders should develop Transition Plans for all activities necessary from contract signature to the planned Service Commencement Date. Bidders should note that TfL's contract with its current service provider expires in 31 March 2024, however any extension(s) required to allow for the Transition of Services will be arranged.

Duration of the Agreement

The initial contract term is expected to be 3 years with the potential (at the discretion of TfL) for:

(a) extension(s) for up to 2 years; and/or

(b) an additional period during which some or all of the Services may continue to be provided to the extent required to facilitate an effective handback of the Services to TfL or a successor provider.

Additional Services

TfL may identify additional service requirements in addition to the Services. Such Additional Services may involve the Service Provider extending and/or upgrading its Services to support any changes to requirements.

These Additional Services may include, but are not limited to:

• amendments to the Contract System to support possible future compliance schemes and legislative changes
• amendments to the System to support additional or reduced compliance activities;
• incorporation of additional functionality;
• other relevant compliance or enforcement schemes.

Where such additional services are identified, the Service Provider will be engaged through the Variation procedure as set out in Schedule 9 in the Agreement. Additional information: The contracts resulting from this procurement may be awarded by and may be for the benefit of other contracting authorities.

Tender documents will be provided electronically via TfL's eTendering portal at [ ]

Selection criteria are as stated in the descriptive documents

TfL is conducting this procurement pursuant to the Utilities Contracts Regulations 2016

Information about authorised persons and opening procedure:

Both the Standard Selection Questionnaire (SSQ) and Invitation to Tender (ITT) submissions will be checked initially for compliance and completeness. Clarification may be sought from Tenderers. TfL reserves the right to reject any submissions that are not, upon receipt, compliant with, and in the format specified in the ITT. It is recommended that the Tenderer undertakes its own checks for content and compliance before submitting the Tender.

TfL reserves the right without notice to change the procurement process detailed in both the SQ and ITT or to amend the information provided, including, but not limited to, changing the timetable, the scope and nature of the procurement and the procurement process. This will be subject to the normal rules of public law and transparency.

Moreover, TfL reserves the right to provide further information or to supplement and / or to amend the procurement process for the SQ and ITT. Tenderers enter this procurement process at their own risk. TfL shall not accept liability nor reimburse a tenderer for any costs or losses it incurs in relation to its participation in the procurement process, regardless of whether or not TfL has made changes to the procurement process.

TfL also reserves the right, at any point and without notice, to discontinue the procurement process without awarding a contract, whether such discontinuance is related to the content of tenders or otherwise.

The contract or contracts (if any) resulting from this procurement process may be awarded by and may be for the benefit of the Contracting Authority and/or any of its subsidiaries.

The Contracting Authority strongly encourages those interested in tendering to undertake their activities in line with Responsible Procurement principles. Further information on TfL's Responsible Procurement policies can be found on the following website: tfl.gov.uk/corporate/publicatio… ↗.

The UK government has announced its commitment to greater data transparency. Accordingly, the Contracting Authority reserves the right to publishing its tender documents, contracts and data from invoices received. In doing so, the Contracting Authority may at its absolute discretion take account of the exemptions that would be available under the Freedom of Information Act 2000 and Environmental Information Regulations 2004.

Further information on TfL may be found at HYPERLINK "www.tfl.gov.uk/%22www.tfl.gov.uk ↗