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Official procurement procedure

Call Handling & Dispatch Message Service for the EDT - S484548

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Norfolk County Council: "Call Handling & Dispatch Message Service for the EDT - S484548". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNorfolk County CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Norfolk County Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Norfolk County Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6.3Bids / Report
3.6% of reports have one bid
Supplier ConcentrationHigh Concentration
UNIVERSAL CARE SERVICES (UK) LIMITEDTop vendor: 50.3% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 446 active published awards; 28 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
UNIVERSAL CARE SERVICES (UK) LIMITED1 win£20,334,263
TAYLOR CARE NORFOLK LIMITED1 win£11,310,568
ROYAL MENCAP SOCIETY3 wins£3,012,338
HILTON COMMUNITY SERVICES LIMITED2 wins£1,777,849
Dimensions (UK) Limited1 win£1,334,810
Procedure terms
Contracting AuthorityNorfolk County Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published29 May 2025, 14:37 BST
Last source update29 May 2025, 14:37 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-0528e8
What is being bought
For several years our emergency duty team have been using CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract
What changed
From the official release history
  1. Status changed to complete
    29 May 2025, 14:37 BST
  2. Official notice release published
    29 May 2025, 14:37 BST
  3. Buyer information updated
    29 May 2025, 14:37 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    29 May 2025, 14:37 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 31 Mar 2025, 00:00 BST · £35,460
Commercial outcome and competition
Awards
East of England Ambulance NHS Trust
Not published · Not published · active
Contracts
Contract
£35,460 · signed 31 Mar 2025, 00:00 BST · active
Contract period: 1 Apr 2025, 00:00 BST — 31 Mar 2026, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Norfolk County Council

Contracting authority GB-PPON-PDYH-3246-XWTR
View buyer profile

  • Norfolk County Council
    buyer

    GB-PPON: PDYH-3246-XWTR
    County Hall, Martineau Lane, Norwich, UKH15, NR1 2DH, GB
    sourcingteam@norfolk.gov.uk

  • East of England Ambulance NHS Trust
    supplier

    Norwich Office, Hospital Lane, Hellesdon, Norwich, UKH15, NR6 5NA, GB
    debtors@eastamb.nhs.uk
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published