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Published 31 Jan 2021, 20:45 GMT

Official UK procurement notice

British Council MENA Contact Centre Hosting Solution

Official notice

Authority: British Council MENA Contact Centre Hosting Solution (Local council)

ServicesOpen procedure
Sectors: Business Services & Consultancy (79) Delivery: 00
Budget not disclosedValue not published
Submissions closed 2 Mar 2021
Contract term 3 yrsends 21 Apr 2024 · extension options published · starts 22 Apr 2021

What is being bought

Published requirement description

The primary objective of this requirement is to find a suitable supplier that can provide appropriate Space, technology, infrastructure, security and data protection according to the British Council standards and accommodates a minimum of 40 employees and up to 100 employees or more for running the Regional Contact Centre for the British Council in Egypt and planned to service other countries within the region/globally through various

CPV: Call centre

The lotProcurement structure

single lot · no lot value published
Lot #1Renewal 3 yrs
Contract period: 22 Apr 2021 – 21 Apr 2024 (3 yrs)
Delivery: 00
Extensions: option for extension for up to two additional years with 12-months each after mutual consent from both partiesVariant bids: not allowed
79512000 Call centre

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
31 Jan 2021, 20:45 GMT
Last source update
31 Jan 2021, 20:45 GMT
Award evaluation window
3 Mar 2021 – …
Authority reference
BC/01636
FTS notice number
2021/S 000-001921
Classification (CPV)
Call centre
Delivery area
00
Official registry OCID
ocds-h6vhtk-028ed7 Find a Tender

How it was run

Official notice
Submission deadline
2 Mar 2021, 22:00 GMT
Submission channel
{"written"}
Accepted languages
en
Bids opened
3 Mar 2021, 10:00 GMT

Timeline

31 Jan 2021 → 31 May 2021 · 5 dates
  1. Notice published
    31 Jan 2021, 20:45 GMT
  2. Submission deadline
    2 Mar 2021, 22:00 GMT
  3. Bids opened
    3 Mar 2021, 10:00 GMT
  4. Contract starts
    22 Apr 2021, 00:00 BST
  5. Bids must remain valid until
    31 May 2021, 23:59 BST

Contracting authority & participating public bodies

British Council MENA Contact Centre Hosting Solution

Contracting authorityLocal CouncilRegistered CharityRegistered Charity Egypt, Cairo, 00Contact name, email Published organisation website ↗

Dispute resolution & review bodies

  • British CouncilReview body Egypt

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.