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Official procurement procedure

British Council Europe Examinations Contact Centre

Call centre
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: British Council: "British Council Europe Examinations Contact Centre". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityBritish CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: British Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for British Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.1Bids / Report
41.9% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 43 active published awards; 43 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityBritish Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published20 Jun 2022, 13:43 BST
Last source update20 Jun 2022, 13:43 BST
Recurring procurementNot published
ClassificationCall centre
Delivery area
UK
OCIDocds-h6vhtk-030f19
What is being bought
The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale
What changed
From the official release history
  1. tender value changed
    20 Jun 2022, 13:43 BST
  2. Status changed to complete
    20 Jun 2022, 13:43 BST
  3. Official notice release published
    20 Jun 2022, 13:43 BST
  4. Submission deadline changed to published date
    20 Jun 2022, 13:43 BST
  5. Published value updated to €1,300,000
    25 Jan 2022, 14:38 GMT
  6. Status changed to active
    25 Jan 2022, 14:38 GMT
  7. Official notice release published
    25 Jan 2022, 14:38 GMT
  8. Submission deadline changed to 1 Mar 2022, 10:00 GMT
    25 Jan 2022, 14:38 GMT
  9. Buyer information updated
    25 Jan 2022, 14:38 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    20 Jun 2022, 13:43 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 1 Jun 2022, 00:00 BST · €18,751
Commercial outcome and competition
Awards
EuroAnswer SRL
Not published · Not published · active
Contracts
British Council Europe Examinations Contact Centre
€18,751 · signed 1 Jun 2022, 00:00 BST · active
Bid statistics
bids: 3 (lot 1)
electronicBids: 3 (lot 1)
foreignBidsFromEU: 2 (lot 1)
foreignBidsFromNonEU: 1 (lot 1)
smeBids: 3 (lot 1)
Buyer and organisations in this procedure

British Council

Contracting authority GB-FTS-13021
View buyer profile

  • British Council
    buyer

    Bridgewater House, Manchester, UK, M1 6BB
    uk.procurement@britishcouncil.org

  • British Council - London
    reviewBody

    London

  • EuroAnswer SRL
    supplier

    Bucharest, RO
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published