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Published 11 Sept 2026, 16:44 BST
Official UK Procurement Procedure

Brighton Centre Ticketing system 2027

Brighton and Hove City Council
Local Council
services
Above threshold
Open procedure
Special Regime: {"concession"}
Cultural event organisation services
Software package and information systems
South East (UKJ)
Published value
£73,500,000
≈ £14,691,950 / year
Submission deadline
12 Oct 2026, 12:00 BST
30d 17h left
Clarification Cut-Off
25 Sept 2026, 23:59 BST
Tender enquiry deadline · 1 lot
Contract duration
5 yrs (with extension options)
Starts 1 Aug 2027, 00:00 BST
Electronic Sourcing Gateway:
In-tend ↗
Login required
Submit via In-tend
Official notice
Registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Instructions: Tenders to be submitted electronically via: https://in-tendhost.co.uk/sesharedservices/aspx/Home Reference: BHCC - 039228 Title: BHCC FH Brighton Centre Ticketing system 2027

What is being bought & procurement scope

Procurement Scope & Specification
Tenderline summary generated from the published notice
Executive Summary: Brighton and Hove City Council: "Brighton Centre Ticketing system 2027". Published status: active. Published value: £73,500,000. 1 published lot. Recorded submission deadline: 12 Oct 2026, 12:00 BST. Published submission portal: in-tendhost.co.uk.

Official Requirement Description:

Brighton & Hove City Council is seeking to appoint a concessionaire to provide a fully managed hosted ticketing solution for the Brighton Centre, one of the South East's largest entertainment and conference venues. The contract includes the provision, implementation and ongoing support of a hosted ticketing platform, onsite box office system, access control and ticket scanning technology, CRM and marketing services, financial settlement and reporting, customer service support, and associated hardware and software. The solution must support approximately 225,000 ticket sales per annum across a diverse programme of live entertainment, conferences and events, while maximising ticket sales, customer engagement, operational efficiency and commercial income for the Council.

Lots and requirements (1)

Procurement Structure
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Renewal
    Published value£73,500,000
    The source published no individual title or description for this lot.
    Contract period:
    1 Aug 2027 — 30 Jul 2032 (5 yrs)
    Eligibility:
    Not published
    Options / extension:
    2 periods of 12 months
    Pre-Qualification & Selection Criteria (PQQ)
    • Technical Capacity
      Tenderer must be a full member of the Society of Ticket Agents and Retailers (STAR) or equivalent and adhere to their Code of Practice.

Qualification snapshot & criteria

Go / No-Go Decision Box
Criteria & entry requirements
Evaluation weighting
Quality: 90%
Price: 10%
Incumbent & Market Position
Top Retained Vendor (Authority Spend)Ubisecure LimitedHolds 58.7% of historical attributable spend
High Concentration
Entry requirements & qualification
  • Turnover Benchmark
    Guideline requirement: ~£29,383,899 annual turnover.Per Cabinet Office EFS 2026 & Sourcing Playbook: general proportionality cap (~2× run-rate), not an automatic disqualifier.
  • Insurance Commitments (No Upfront Purchase Needed)
    Standard public thresholds: Employer Liability (£5m), Public Liability (£5m-£10m), Professional Indemnity (£1m-£5m).✓ Commitment required upon award only — no upfront policy purchase needed to bid
  • Accreditations & Security Vetting
    Check tender pack for Cyber Essentials Plus (PPN 014 risk-proportional), ISO 27001/9001, and BPSS / SC security clearance requirements for named delivery personnel.
  • Contract Duration & Term OptionsExpected duration: 5 yrs (with extension options)
    • Source: Cabinet Office Sourcing Playbook & EFS Guidance.

    Buyer track record & authority intelligence: Brighton and Hove City Council

    Rolling 24 months
    Derived from OCDS data
    Published track record for Brighton and Hove City Council. These figures describe a rolling 24-month window, not a forecast of bids or a measure of buyer bias.
    Avg price drop
    Not availableEarly / insufficient sample
    Needs a published budget AND award for the same procedure
    Competition Density
    Not availableNo published reports
    Single-bidder rate: Not published
    Supplier Concentration
    High ConcentrationIndicative
    Ubisecure LimitedTop vendor: 58.7% of attributable value
    Published spend
    £304,965Historical spend
    Cumulative GBP spend across 2 retained awards
    Typical award value
    £152,483Indicative (n=2)
    Too few awards for a meaningful range · 79% of the sector median for CPV 48
    Awarded spend by half-year
    2024-H2
    2025-H1
    2025-H2
    2026-H1
    2026-H2
    Methodology & coverage notes (2 active published awards)
    Coverage: 2 active published awards; 0 bid reports (which may be per lot); 2 valued awards. Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Every figure carries an evidence level: Robust (5+ observations), Moderate (3–4), Indicative (1–2). Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
    Historical Awarded Suppliers in this Category (CPV 48):
    Supplier Name
    Historic Awards
    Attributable Value
    Avg. Price Discount
    Ubisecure Limited1 win£178,965No published budget
    POLICY IN PRACTICE LTD1 win£126,000No published budget

    Sector Market Benchmark & Opportunity Radar

    CPV 48 · UK Sector Analysis
    Observed CPV-sector evidence
    Prepared 11 Sept 2026, 18:18 BST
    Observed CPV-sector evidence where it exists, with clearly labelled UK all-sector context for sparse fields; this is market context, not a bid forecast.
    Median Winning Discount
    4.895%
    CPV sector evidence · 130 comparable price observations
    Typical Bids Received
    2reported bids
    CPV sector evidence · 2,757 published bid reports
    Decision Velocity
    ~74 days
    CPV sector evidence · median from 198 completed procedures
    Notice Stability
    3 updates
    1 deadline change
    Top Contenders in this Sector (CPV 48)
    Active commercial suppliers winning public contracts in this field
    Supplier
    Awards won
    Total awarded value
    Avg. winning discount
    IBM UNITED KINGDOM LIMITEDCRN: PNQM-8935-PYGQ
    		57 contracts£2,323,687,768At ceiling / not disclosed
    ORACLE CORPORATION UK LIMITEDCRN: PMDX-4517-DZXP
    		49 contracts£1,559,238,888At ceiling / not disclosed
    FORDWAY SOLUTIONS LIMITEDCRN: 02640206
    		5 contracts£1,500,000,000At ceiling / not disclosed
    AWS EMEA SARL
    		2 contracts£1,500,000,000At ceiling / not disclosed
    Frontier Technology Ltd
    		2 contracts£1,500,000,000At ceiling / not disclosed
    Google Commerce Ltd.
    		2 contracts£1,500,000,000At ceiling / not disclosed
    UKCloud Ltd
    		2 contracts£1,500,000,000At ceiling / not disclosed
    UKFast.Net Limited
    		2 contracts£1,500,000,000At ceiling / not disclosed
    CAPITA BUSINESS SERVICES LTDCRN: 2299747
    		20 contracts£1,370,647,883At ceiling / not disclosed
    CAPGEMINI UK PLCCRN: 943935
    		19 contracts£1,000,975,996At ceiling / not disclosed
    Comparable Published Opportunities & Re-tender Precedents
    Ranked by multi-factor similarity score
    Historic records ranked from matching published evidence. They serve as research precedents for contract scoping, specifications, and previous awardees.
    Published procedure
    Published value
    Matching evidence
    On Vehicle Digital Technology (AVL, CCTV, APC, TLP, Comms, On Bus Destination, AVA, Bridge Strike Systems & Vehicle Compute Capability) Franchising and Wider Transport Ticketing & Payment Consultancy ServicesSOUTH WEST SMART APPLICATIONS LIMITED · 9 Sept 2026, 08:29 BST
    		£100,000,000
    same CPV family
    similar value band
    Managed Payroll Services for Multi Academy TrustBROAD HORIZONS EDUCATION TRUST · 11 Sept 2026, 14:48 BST
    		£250,000
    same CPV family
    same region
    Victim & Citizen Engagement Technology SolutionBlueLight Commercial Limited · 9 Sept 2026, 15:52 BST
    		£80,000,000
    same CPV family
    similar value band
    UK6 - Step Up to Social Work Cohort 10 ContractorDepartment for Education · 9 Sept 2026, 15:44 BST
    		£458,333
    same CPV family
    same region
    Repairs & Maintenance and Planned Works Services FrameworkCDS Cooperatives · 11 Sept 2026, 17:01 BST
    		£10,000,000,000
    same CPV family
    similar value band
    Method: tender-intelligence-v1. Empirical OCDS facts and cross-sector percentiles; missing fields remain unrecorded.

    Procedure terms & legal framework

    Procedure methodOpen procedureLegal basis
    UKPGA · 2023/54
    Procurement Act 2023
    		Procurement categoryservices
    Notice statusactiveProcurement threshold
    Above threshold
    (FTS publication)
    		Regulatory regime{"concession"}
    Commercial structureStand-alone contract (No framework)Competition typeCompetitive procedureGPA WTO coveredUnspecified in notice
    Recurring procurementYes · Anticipated re-tenderFirst published11 Sept 2026, 16:44 BSTLast source update11 Sept 2026, 16:44 BST
    Award evaluation windowSubmission end — 14 Dec 2026, 23:59 GMTEstimated future notice1 Aug 2026, 23:59 BSTClassification (CPV)Cultural event organisation services, Software package and information systems
    Delivery area
    South East (UKJ)
    Official Registry OCIDocds-h6vhtk-06aff2

    How to participate & submission route

    Submit via In-tend
    Authorized E-Sourcing Portal
    Supplier login required
    Online submission allowed
    Language: EN
    Open official portal workspace ↗
    Access & Registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
    Expression of interest (EOI)—Tender submission deadline
    12 Oct 2026, 12:00 BST
    		Clarification deadline
    25 Sept 2026, 23:59 BST
    Submission channelOfficial e-sourcing portalElectronic submissionAllowedAccepted languagesen
    Participation feeFree of charge (Open access)
    Detailed Submission Instructions & Authority Contacts
    From official release
    Tenders to be submitted electronically via: in-tendhost.co.uk/sesharedservices/aspx… Reference: BHCC - 039228 Title: BHCC FH Brighton Centre Ticketing system 2027
    Timeline
    1. Pipeline notice
      8 Jun 2026, 14:49 BST
    2. Procedure published
      11 Sept 2026, 16:44 BST
    3. Clarification deadline
      25 Sept 2026, 23:59 BST
    4. Submission deadline
      12 Oct 2026, 12:00 BST

    Commercial outcome and contract awards

    Awards (0)No award published
    Contracts (0)No contract published
    Bid statisticsNo aggregate bid statistics published
    Notice history
    From official release and amendment events
    1. Published value updated to £73,500,000
      11 Sept 2026, 16:44 BST
    2. Status changed to active
      11 Sept 2026, 16:44 BST
    3. Official notice release published
      11 Sept 2026, 16:44 BST
    4. procurement method changed
      11 Sept 2026, 16:44 BST
    5. Submission deadline changed to 12 Oct 2026, 12:00 BST
      11 Sept 2026, 16:44 BST
    6. Official notice release published
      8 Jun 2026, 14:49 BST

    Buyer and organisations in this procedure

    Brighton and Hove City Council

    Contracting authority
    Local Council
    GB-PPON-PNNH-3312-CQGT
    View buyer profile →

    Official Documents & Specifications (3)

    Official links; attachments are not copied