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plannedFind a Tender · planning Update

Branch Hub ServiceNow

Buyer: Post Office Limited →

BuyerPost Office Limited
Statusplanned
DeadlineNot published
Value£4,000,000
Published27 May 2026

What is being bought

Branch Hub ServiceNow is a portal delivered within the Customer Service Management (CSM) module and supports a large user base of approximately 43,000 active Branch users across our 11500 Branches. It provides a range of capabilities focused on process and workflow management, knowledge access, information and insights, and communication. The platform is designed to enable efficient service delivery and improved user engagement across these core functional areas. The future supplier will be required to provide ServiceNow-certified professionals across key roles, including solution architecture, development, testing, business analysis, and Scrum Master responsibilities. These resources will operate within a dedicated squad aligned to DevOps principles, supporting the CSM platform through incident, problem, and change management, as well as platform maintenance and the agile delivery of business demand.

Delivery location

UK, GB

Categories

IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

No lot description published.

Statusplanned
Contract periodFrom 1 Oct 2026 to 31 Mar 2028
SME suitabilitySuitable for SMEs

What is included

ItemCategoryQuantity
1IT services: consulting, software development, Internet and supportNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is IT services: consulting, software development, Internet and support (72000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 724,9701 median · 11.1 average (1,725 of 4,970 with a bid count)1.8 average (2,027 of 4,970 with named award suppliers)Not published
Same buyer204 median · 4 average (1 of 20 with a bid count)1 average (4 of 20 with named award suppliers)Not published
Delivery region: UK1,5821 median · 22.6 average (505 of 1,582 with a bid count)2.8 average (635 of 1,582 with named award suppliers)Not published
Similar published value (0.5×–2×)37122 median · 19.3 average (3 of 371 with a bid count)4.3 average (3 of 371 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementYes
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetValue not published
No-engagement rationaleNot published
Planning documents1
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-06a4e3
Latest release ID049458-2026
Latest release timestampWed May 27 2026 09:41:58 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusplanned
Procurement methodselective
Procurement method detailsAward under framework
Main procurement categoryservices
Above thresholdYes
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender value£4,000,000
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
27 May 2026planningUpdate049458-2026
26 May 2026planning049213-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "date": "2026-05-27T10:41:58+01:00",
  "ocid": "ocds-h6vhtk-06a4e3",
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    "id": "GB-COH-02154540",
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    "items": [
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    "title": "Branch Hub ServiceNow",
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    "aboveThreshold": true,
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        "datePublished": "2026-05-27T10:41:58+01:00"
      }
    ]
  },
  "initiationType": "tender"
}
Complete JSON history (2 releases)
27 May 2026 · 049458-2026 · planningUpdate
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          "maxExtentDate": "2030-03-31T23:59:59+01:00"
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            "id": "72000000",
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          }
        ]
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    ],
    "title": "Branch Hub ServiceNow",
    "value": {
      "amount": 4000000,
      "currency": "GBP",
      "amountGross": 4800000
    },
    "status": "planned",
    "amendments": [
      {
        "id": "049458-2026",
        "description": "Added additional text in the scope"
      }
    ],
    "legalBasis": {
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        "countryName": "United Kingdom",
        "streetAddress": "100 Wood Street"
      },
      "details": {
        "url": "https://corporate.postoffice.co.uk/",
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        "format": "text/html",
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      }
    ]
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  "initiationType": "tender"
}
26 May 2026 · 049213-2026 · planning
{
  "id": "049213-2026",
  "tag": [
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  "date": "2026-05-26T17:28:28+01:00",
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            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
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    "title": "Branch Hub ServiceNow",
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    "aboveThreshold": true,
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      },
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}