Official UK procurement notice
BBC Employee Assistance Services
Authority: The British Broadcasting Corporation (BBC)
What is being bought4 lots · detail below
Published requirement descriptionHealth and Wellbeing are key priorities for the BBC and underpin our strategic ambition to “make the
BBC an even greater place to work for everyone.” We are committed to offering wellbeing services
that meets the needs of our diverse workforce and the demands of a 24/7 global organisation where
people thrive and are able to achieve their full potential.
Our Health & Wellbeing provisions focus on building proactive initiatives and timely support and
include an extensive range of information, guidance and access to services to help prevent health
issues, protect and promote mental health and get support when needed with the aim of meeting our
duty of care to staff and making the BBC a great place to work.
Initiatives increasingly focus on protecting colleagues from developing work related health issues
from arising and helping colleagues build resilience through engaging multi-platform solutions that
are accessible on-site, online, and remotely in a variety of local languages, considering the diversity
and cultural needs of our colleagues.
This Contract Notice invites bids for the following services, represented under 3 lots:
Lot 1: Global Employee Assistance Programme (EAP)
Providing support to UK and internationally based employees. Practical advice and signposting on a
range of topics including mental health, wellbeing and trauma support. Provision of confidential
support at the point of contact with appropriate assessments and identification of suitable services
to BBC employees with personal and / or work related issues that affect their wellbeing and
performance at work. Proactive preventative support in helping individuals to address their mental
health and wellbeing needs before they develop into more complex and/or long-term health issues.
Lot 2 - Critical Incident Support
On-site or remotely as requested, which provides at a minimum group support sessions for
colleagues using the principles of psychological first aid with an understanding of the variety of
challenges facing global corporations that may affect the wellbeing of colleagues and 1:1 support for
colleagues from appropriately trained professionals who have experience in dealing in psychological
first aid.
Lot 3 - Reflective Practice
A service that delivers proactive and preventative measures that help mitigate the impact of risks
associated with the type and level of exposure staff members are experiencing in their workplaces
which might compromise their psychological wellbeing.
The aim of this service is to reduce the adverse impact of high risk and high exposure work and
promote the benefits of this work through evidence based interventions.
CPV: Company health services
Lots and requirements (4)Procurement structure
4 lots · 3 with a published value (£3,195,000 together) · win at most 3 of themLot #1Global Employee Assistance ProgrammeAwardedLot estimate not published
Providing support to UK and internationally based employees. Practical advice and
signposting on a range of topics including mental health, wellbeing and trauma support.
Provision of confidential support at the point of contact with appropriate assessments and identification of suitable services to BBC employees with personal and / or work related issues that affect their wellbeing and performance at work. Proactive preventative support in helping individuals to address their mental health and wellbeing needs before they develop into more complex and/or long-term health issues.
Lot #2Global Employee Assistance ProgrammePublished value£1,460,000
Providing support to UK and internationally based employees. Practical advice and signposting on a range of topics including mental health, wellbeing and trauma support. Provision of confidential support at the point of contact with appropriate assessments and identification of suitable services to BBC employees with personal and / or work related issues that affect their wellbeing and performance at work. Proactive preventative support in helping individuals to address their mental health and wellbeing needs before they develop into more complex and/or long-term health issues. Additional information: The contract value range does not represent committed spend but instead represents the maximum spend that could be made over the contracts total term. The total value range includes anticipated spend from BBC Commercial Holding Limited.
Lot #3Critical Incident SupportPublished value£535,000
On-site or remotely as requested, which provides at a minimum group support sessions for colleagues using the principles of psychological first aid with an understanding of the variety of challenges facing global corporations that may affect the wellbeing of colleagues and 1:1 support for colleagues from appropriately trained professionals who have experience in dealing in psychological first aid. Additional information: The contract value range does not represent committed spend but instead represents the maximum spend that could be made over the contracts total term. The total value range includes anticipated spend from BBC Commercial Holding Limited.
Lot #4Reflective PracticePublished value£1,200,000
A service that delivers proactive and preventative measures that help mitigate the impact of risks associated with the type and level of exposure staff members are experiencing in their workplaces which might compromise their psychological wellbeing. The aim of this service is to reduce the adverse impact of high risk and high exposure work and promote the benefits of this work through evidence based interventions. Additional information: The contract value range does not represent committed spend but instead represents the maximum spend that could be made over the contracts total term. The total value range includes anticipated spend from BBC Commercial Holding Limited.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Merit: 70%
- price: 30%
Published award criteria (2)
- Merit: 70
- Price: 30
- Suitability
Where there is more than one economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to require a single economic operator to take primary liability or to require that each party undertakes joint and several liability.
Please register your interest in this project by taking the following steps:
1 - Register your company on the Jaggaer eSourcing portal (this is only required once):
1.1 Go to bbc.bravosolution.co.uk ↗
1.2 - Click the link on the login page to register.
1.3 Accept the terms and conditions and click 'Continue'.
1.4 - Enter your correct business and user details.
1.5 - Note the username you chose and click 'Save' when complete.
1.6 - You will shortly receive an email with your temporary password.
2 - Express an interest in the tender:
2.1 - Login to the portal with the username/password.
2.2 - Click the 'PQQs/ITTs Open to all Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier).
2.3 - Click on the relevant PQQ/ITT to access the content.
2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into your 'My PQQs/My ITTs page. (This is a secure area reserved for your projects only.
2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ITT Details' box.
- Responding to the tender:
3.1 - Click 'My Response' under PQQ/ITT Details', you can choose to…
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 17 Apr 2024, 16:33 BST
- Last source update
- 10 Jan 2025, 09:53 GMT
- Award evaluation window
- 24 May 2024 – …
- Authority reference
PROC 2023 92 TO-AS Employee Assistance Programme- FTS notice number
2025/S 000-000778- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04531dFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
As stated in the Public Contracts Regulations 2015. The applicable review time limits shall be as stated in Regulations 92 and 93 Public Contracts Regulations 2015.
Publisher note: In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.
How it was run
Official notice- Submission deadline
- 24 May 2024, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 120 days from the deadline
- Bids opened
- 24 May 2024, 12:00 BST
Timeline
24 May 2024 → 10 Jan 2025 · 4 dates- Submission deadline24 May 2024, 12:00 BST
- Bids opened24 May 2024, 12:00 BST
- Contract starts1 Dec 2024
- Notice published10 Jan 2025, 09:53 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete10 Jan 2025, 09:53 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Global Employee Assistance Programme1 award | |||
| CNLR Horizons LtdLot 1 - Global Employee Assistance Programme (EAP) | £1,460,000 † | — | Awarded |
2 further award records carry no date or value.
Contracts
Lot 1 - Global Employee Assistance Programme (EAP) · CNLR Horizons Ltd
- Signed
- 5 Nov 2024
- Value
- £1,460,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Global Employee Assistance Programme | 5bids · 5 electronic | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Business and Property Courts of England and Wales - TCCReview body
Bidders & participating suppliers
1 commercial party on the notice- CNLR HORIZONS LIMITED (Trading as CIC)Awarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria