Automated Triage System LOCPIN001

BackgroundLocala Community Partnerships CIC (Locala) is an independent Community Interest Company providing NHS community services across West Yorkshire specifically Kirklees, Bradford and Calderdale. We deliver services from over 50 locations and the majority of our clinical colleagues are mobile workers visiting patients at home. Most of our care and support is provided at home and in clinics, schools and health centres by our team of health visitors, district nurses, therapists and other dedicated health care professionals. We currently employ around 1400 people of which approximately 1000 are mobile working clinicians.Description of the procurementThis prior information notice (PIN) seeks market advice, from software vendors only, and is not linked to a contracting opportunity.We are establishing a project to deliver an Automated Referral Triage System (ARTS). This system will consist of an application which will include the following features:

• Replace our current clinical e-referrals process which consists of circa 50 different service referral forms which are created online via a portal on our internet.
• Includes single/fewer referral form(s) for all services
• Is accessed via both our existing internet platform found here: Locala and via participating GP SystmOne units
• Where accessed via SystmOne the system automatically populates patient demographics including NHS Number
• Incorporates Robotic Automation Artificial Intelligence which has been taught service referral criteria
• Incorporates machine reading of free text
• Incorporates secure referral to Locala SystmOne unit
• Incorporates connection to HSCN Spine portal ( non-essential feature)
• User process:
• Referrer opens the ARTS APP
• Selects preferred service
• Confirms patient selection if drawing down SystmOne Demographics
• Manually completes patient demographics if accessing via internet including optional connection to HSCN Spine portal via NHS Number to validate demographics
• Referrer completes free text of patient problem
• AI reads free text and demographics and synchronously communicates questions to the referrer for clarification and final match to available Locala service criteria (Level 1 triage)
• Outcome of Level 1 triage is APP confirmation of referral acceptance OR advice that doesn’t meet referrals criteria and suggestion of alternative service referral if acceptable
• Referrer agrees to alternative service and completes process OR referrer abandons referral
• ARTS sends referral information to receiving Locala Service via a secure mechanism
• Service receive referrals for Level 2 Triage and upload into Locala SystmOne Unit
• Feedback loop to referrer of Level 2 outcome including service redirection within Locala if appropriate
• AI learns from Level 2 outcome and thereby improves Level 1 decision makingLocala is looking for support and advice by way of a request for information, expression of interest and description of competence from interested parties. Engagement sessions may be arranged in due course following responses to this PIN.You should send your response in the form of your own document and send to [email protected] by Thursday 4th November 2021. Responses should be in written form only.