Assisted Services hub

{
  "id": "003060-2021",
  "tag": [
    "planning"
  ],
  "date": "2021-02-15T22:56:02Z",
  "ocid": "ocds-h6vhtk-02935b",
  "buyer": {
    "id": "GB-FTS-5786",
    "name": "capitalEsourcing"
  },
  "tender": {
    "id": "P851",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "Contact contre: A new assisted services hub model for customer services to be delivered through a combination of technologies and people.\nThe scope of requirements and nature of procurement will be informed by the information gathered through this early market engagement exercise"
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "32400000",
            "scheme": "CPV",
            "description": "Networks"
          },
          {
            "id": "32500000",
            "scheme": "CPV",
            "description": "Telecommunications equipment and supplies"
          },
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "64210000",
            "scheme": "CPV",
            "description": "Telephone and data transmission services"
          }
        ]
      }
    ],
    "title": "Assisted Services hub",
    "value": {
      "amount": 2000000,
      "currency": "GBP"
    },
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "WCC intends to award a contract for the provision of a range of customer services and associated technology in 2021.  It is envisaged that the requirements will comprise the delivery of customer services with a multi-channel approach that optimises the customer’s ability to self-serve.  The Council is using some core technologies and already has multiple projects in train at various stages of development. We would prefer the service provider to work in partnership with the Council using these core technologies set out in the ‘Technology’ section below to deliver the service.\nReference: itt_WCC_14086 Assisted Services hub",
    "communication": {
      "futureNoticeDate": "2021-05-04T00:00:00+01:00"
    },
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-5786",
      "name": "capitalEsourcing",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SW1E 6PQ",
        "countryName": "United Kingdom",
        "streetAddress": "61 Victoria Street"
      },
      "details": {
        "url": "https://www.westminster.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "capitalEsourcing"
      },
      "contactPoint": {
        "email": "scoleman@westminster.gov.uk"
      }
    }
  ],
  "language": "en",
  "description": "To participate in the market engagement, please click the link below.\nhttps://www.capitalesourcing.com/web/login.shtml and search for \nitt_WCC_14086 Assisted Services hub\nKindly answer as many of the questions as possible to provide us with valuable information and insight which would be used to shape the scope of service, the specifications and final lot configurations \nIf you are not registered on Westminster City Council's capitalEsourcing e-tendering portal, but would like to participate in the market engagement , please use the link below and follow the on-screen registration instructions. https://www.capitalesourcing.com/web/login.shtml",
  "initiationType": "tender"
}