Official UK procurement notice
Assisted Services hub · UK public procurement notice
Authority: capitalEsourcing
What is being bought
Published requirement descriptionWCC intends to award a contract for the provision of a range of customer services and associated technology in 2021. It is envisaged that the requirements will comprise the delivery of customer services with a multi-channel approach that optimises the customer’s ability to self-serve. The Council is using some core technologies and already has multiple projects in train at various stages of development. We would prefer the service provider to work in partnership with the Council using these core technologies set out in the ‘Technology’ section below to deliver the service.
Reference: itt_WCC_14086 Assisted Services hub
CPV: IT services: consulting, software development, Internet and support · Networks · Software package and information systems · Telecommunications equipment and supplies · Telephone and data transmission services
The lotProcurement structure
single lot · no lot value publishedLot #1Contact contre: A new assisted services hub model for customer services to be…Planned
Contact contre: A new assisted services hub model for customer services to be delivered through a combination of technologies and people.
The scope of requirements and nature of procurement will be informed by the information gathered through this early market engagement exercise
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 15 Feb 2021, 22:56 GMT
- Last source update
- 15 Feb 2021, 22:56 GMT
- Authority reference
P851- FTS notice number
2021/S 000-003060- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02935bFind a Tender
Publisher note: To participate in the market engagement, please click the link below. https://www.capitalesourcing.com/web/login.shtml and search for itt_WCC_14086 Assisted Services hub Kindly answer as many of the questions as possible to provide us with valuable information and insight which would be used to shape the scope of service, the specifications and final lot configurations If you are not registered on Westminster City Council's capitalEsourcing e-tendering portal, but would like to participate in the market engagement , please use the link below and follow the on-screen registration instructions. https://www.capitalesourcing.com/web/login.shtml
How it was run
Official notice- Submission deadline
- —
Timeline
15 Feb 2021 → 4 May 2021 · 2 dates- Notice published15 Feb 2021, 22:56 GMT
- Tender notice expected4 May 2021, 00:00 BST
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.