Official UK procurement notice
WCC Housing Needs Integrated Singles and Outreach Services
Authority: Westminster City Council (Local council)
What is being bought3 lots · detail below
Published requirement descriptionWCC Housing Needs Integrated Singles and Outreach Services
The Authority is procuring Integrated Singles and Outreach Services in three (3) Lots. The Services are a pivotal and strategically aligned provision at the heart of the Council’s Homelessness and Rough Sleeping Strategy 2024. These Services are a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach.
The Integrated Singles and Outreach Services will be procured in three (3) Lots:
Lot 1 Assertive Outreach Services: To build strong, ongoing relationships and offer consistent support to people who face long-term homelessness and multiple challenges. The Provider will provide support for complex cases, engagement strategies, and long-term recovery planning.
Lot 2 First Contact Team: The Provider will act as the first point of contact for the dynamic movement of individuals into and out of rough sleeping (FLOW) and those at risk of rough sleeping. The Provider will deliver rapid and trauma informed support and early interventions to prevent and move Service Users away from Rough Sleeping at the earliest opportunity.
Lot 3 Hub Support Team: the Provider will deliver a central coordination point for statutory services and housing, providing a single front door for all accommodation options. The Provider will triage Service User needs and co-ordinate support and multi-agency planning. The Provider will actively collaborate with the Authority’s services through a hybrid delivery model, helping to coordinate joined-up planning and support. The Provider will need to provide a building with working space for 20 Council staff and those commissioned to provide support functions for this Lot, as well as having the capacity for Service Users walk-in’s and confidential meetings
The estimated commencement date of this contract is 01/03/2026. The estimated service commencement date is 01/04/2026. The initial term of the contract is 3 years. The Contract may, at the Authority’s discretion, be extended for a further period of up to an aggregate of four (4) years, with a total contract period of seven years (calculated from the Service Commencement Date), expiring no later than 31 March 2033.
During the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider for up 25% of the total contract value for each Lot. This will be subject to service needs, funding and will be at the Authorities discretion in line with the Contract.
Detailed tender opportunity can be found in the Invitation to tender and specification viewed via wcc.ukp.app.jaggaer.com/go/99444972019BFAD3ECBC ↗
CPV: Health and social work services · Housing services
Lots and requirements (3)Procurement structure
3 lots · all with a published value (£26,250,043 together) · same conditions of participation on every lot · same evaluation weights on every lotLot #1Assertive Outreach ServiceAwardedRenewalPublished value£10,500,000
The source published no individual description for this lot.
- Economic & financial standing
See ITT
- Technical & professional ability
See ITT
Lot #2First Contact TeamAwardedRenewalPublished value£7,000,043
The source published no individual description for this lot.
- Economic & financial standing
See ITT
- Technical & professional ability
See ITT
Lot #3Hub Support TeamAwardedRenewalPublished value£8,750,000
The source published no individual description for this lot.
- Economic & financial standing
See ITT
- Technical & professional ability
See ITT
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical Envelope: 60%
- Commercial Envelope: 40%
Published award criteria (2)
- Technical Envelope: See ITT
- Commercial Envelope: See ITT
- Economic & financial standing
See ITT
- Technical & professional ability
See ITT
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 17 Sept 2025, 11:37 BST
- Last source update
- 9 Oct 2026, 14:56 BST
- Award evaluation window
- Submission end – 23 Jan 2026
- Authority reference
PRJ_30740- FTS notice number
2025/S 000-072309- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059c10Find a Tender- Contract terms summary
See ITT
- Risks
See ITT and tender documments
How it was run
Official notice- Submission deadline
- 8 Dec 2025, 12:00 GMT
- Clarification deadline
- 3 Dec 2025, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
17 Sept 2025 → 9 Oct 2026 · 11 dates- Planning notice published395 days ago17 Sept 2025, 11:37 BST
- Market engagement382 days ago29 Sept 2025, 23:59 BST
The date of the market engagement event will be Monday 29th September 2025 at 13:00-15:00, this will be an in-person event held at Westminster City Council, 64 Victoria Street, London, SW1E 6QP. Please arrive at reception 15 minutes before the meeting start time.
The event will explore the commissioning of Integrated Singles and Outreach Services and is primarily aimed at existing and potential suppliers of these services. It will also explore the timescales for procurement, the implementation of the recently adapted Responsible Procurement policy and its impact on tenders.
We can also hold meetings with providers following the market engagement, please let us know if you would like a meeting arranged by contacting the email address below.
To request your attendance please register by emailing [email protected] - by close of business 26/09/2025.
- Next notice expected367 days ago14 Oct 2025, 23:59 BST
- Tender notice published341 days ago10 Nov 2025, 11:10 GMT
- Clarification questions by317 days ago3 Dec 2025, 17:00 GMT
- Submission deadline313 days ago8 Dec 2025, 12:00 GMT
- Award decision expected by266 days ago23 Jan 2026, 23:59 GMT
- Assessment summaries sent261 days ago29 Jan 2026
- Contract starts253 days ago6 Feb 2026
- Standstill ends231 days ago27 Feb 2026, 23:59 GMT
- Latest notice published8 days ago9 Oct 2026, 14:56 BST
Notice history
11 events · 5 releases on Find a Tender · since 17 Sept 2025- Preliminary market engagement notice published17 Sept 2025, 11:37 BSTUK2
- Tender notice published10 Nov 2025, 11:10 GMTUK4
- Published value updated to £26,250,04310 Nov 2025, 11:10 GMTwas £0
- Status changed to active10 Nov 2025, 11:10 GMT
- Procurement method changed10 Nov 2025, 11:10 GMT
- Deadline published: 8 Dec 2025, 12:00 GMT10 Nov 2025, 11:10 GMT
- Contract award notice published17 Feb 2026, 11:54 GMTUK6
- Status changed to complete17 Feb 2026, 11:54 GMT
- Contract signature expected28 Feb 2026, 23:59 GMTscheduled
- Contract details notice published12 Aug 2026, 19:52 BSTUK7
- Contract details notice published9 Oct 2026, 14:56 BSTUK7
Routine re-releases (5)
- 2025-11: 1 release · 10 Nov 2025
- 2025-09: 1 release · 17 Sept 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 3 · Hub Support Team2 awards | |||
| PASSAGE 2000SMEVCSECONTRACT FOR THE PROVISION OF INTEGRATED SINGLES AND OUTREACH SERVICES LOT 3 – HUB SUPPORT TEAM1 Apr 2026 – 31 Mar 2029 · up to 31 Mar 2033Extensions: Maximum additional extension for up to 4 years. · Options: The contract includes an optional right for the Authority to vary the contract value by up to 25% of the total possible 7‑year contract value to permit. | £6,999,993 | 29 Jan 2026standstill to 27 Feb 2026 | Standstill |
| PASSAGE 2000SMEVCSE | — | — | Awarded |
| Across several lots2 awards | |||
| St Mungo'sVCSECONTRACT FOR THE PROVISION OF INTEGRATED SINGLES AND OUTREACH SERVICES LOT 1 – ASSERTIVE OUTREACH SERVICE AND LOT 2 – FIRST CONTACT TEAM1 Apr 2026 – 31 Mar 2029 · up to 31 Mar 2033Extensions: Maximum additional extension for up to 4 years · Options: The contract includes an optional right for the Authority to vary the contract value by up to 25% of the total possible 7‑year contract value to permit. additional services during the term, subject to governance approvals and available budget, as set out in the tender documents. | £13,777,297 | 29 Jan 2026standstill to 27 Feb 2026 | Standstill |
| St Mungo'sVCSE | — | — | Awarded |
Contracts
Assertive Outreach Service and First Contact Team · St Mungo'sVCSE
- Signed
- 10 Aug 2026
- Value
- £17,265,203
- Period
- 10 Aug 2026 – 31 Mar 2029 · up to 31 Mar 2033 with extensions
- Status
- active
- Extensions
- The Authority, at its sole discretion can extend the contract by one or more further periods, up to a maximum additional term of four (4) years in total.
- Options
- Service commencement 01/04/2026. Additional headroom to scale up the service in each Lot by up to 25% of the total 7-year contract value was agreed. Total contract value for the seven year period will be £13,777,297.45 exc. VAT and an additional headroom of £3,487,905.47 has been agreed with a total published contract value of £17,265,202.92 exc. VAT and £20,718,243.50 inc. VAT.
- Change Notice has been updated with the redacted contract.
Hub Support Team · PASSAGE 2000SMEVCSE
- Signed
- 14 Apr 2026
- Value
- £8,652,682
- Period
- 14 Apr 2026 – 31 Mar 2029 · up to 31 Mar 2033 with extensions
- Status
- active
- Extensions
- The Authority, at its sole discretion can extend the contract by one or more further periods, up to a maximum additional term of four (4) years in total.
- Options
- Service commencement 01/04/2026. Additional headroom to scale up the service in each Lot by up to 25% of the total 7-year contract value was agreed. Total contract value for the seven year period will be £6,999,993.11 exc. VAT and an additional headroom of £1,652,688.84 has been agreed with a total published contract value of £8,652,681.95 exc. VAT and £10,383,218.34 inc. VAT.
- Change Notice has been updated with the redacted contract.
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Assertive Outreach Service | 2final-stage tenders · 3 at stage one | 1 | 2 | — |
| 2 · First Contact Team | 1final-stage tenders | 0 | 1 | — |
| 3 · Hub Support Team | 1final-stage tenders | 1 | 1 | — |
Who bid
- did not winThe Connection at St Martin in the FieldsSMEVCSE · Greater London · 1
- wonSt Mungo Community Housing Association (“St Mungo’s”)VCSE · Greater London · 1, 2
- wonPassage 2000 (The Passage)SMEVCSE · Greater London · 3
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
3 commercial parties on the notice · 2 awarded- PASSAGE 2000Awarded supplier
- ST MUNGO COMMUNITY HOUSING ASSOCIATIONAwarded supplier
- The Connection at St Martin in the FieldsBidder / tenderer
Official documents & specifications (10)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender