Official UK procurement notice
ASC26015 Extra Care at Gilbert Court
Authority: Worcestershire County Council (Local council)
Sectors: Health & Social Care (85) Delivery: West Midlands (UKG12)
Published estimate£2,821,035≈ £564k / year · £3,385,242 inc. VAT
Submissions closed 23 Jun 2026awarded 10 Jul 2026
Awarded to CIVICARE CENTRAL LIMITED
Contract term 5 yrsends 31 Aug 2031 · starts 1 Sept 2026
What is being bought
Published requirement descriptionWorcestershire County Council currently commission 12 extra care schemes across Worcestershire in partnership with the Housing Providers. In some schemes, the housing provider and the care provider are separate organisations, while in others, the housing provider also delivers the onsite care. An Extra Care Scheme is designed for individuals, typically aged 55 and over, and it combines independent living with access to 24/7 support and care services. It provides self-contained accommodation and offers additional services such as personal care and domestic assistance tailored to the individual’s needs. The goal is to maintain independence and quality of life by ensuring necessary support is readily available. The model integrates housing management, 24/7 support and care and is key for people to live the most independent and best life they can.
There are two specific areas of support:
- Onsite care for individuals - this is personal care which everyone who lives in the scheme may or may not need. This personal care tends to be the needs assessed by Adult Social Care.
- Core support – this is for people living within the scheme which is a combination of housing, support and domiciliary care. This core support is available to everyone living within the extra care scheme. It is low level support to help people maintain their tenancy, to access opportunities within the scheme and in the wider local community such as leisure activities, social networking, or lifelong learning.
The Council is seeking a supplier to provide the two specific areas of support above at one of its extra care schemes at Gilbert Court.
CPV: Health and social work services · Social work and related services
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£2,821,035
Pre-qualification & selection criteria (PQQ)1
- Condition of participationshortlisting
The Tenderers must provide:
- Confirmation of Care Quality Commission (CQC) registration and a rating of at least Good at the location they are making the application from;
- Confirmation that the Tenderer will obtain a CQC registration for Gilbert Court if awarded the contract.
Tenderers who do not meet these minimum requirements will be excluded from further evaluation and their Tender will not be considered further.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (8)
- Quality criterion 1 (Lot 0): 20%
- Quality criterion 2 (Lot 0): 13%
- Quality criterion 3 (Lot 0): 10%
- Quality criterion 4 (Lot 0): 10%
- Quality criterion 5 (Lot 0): 10%
- Quality criterion 6 (Lot 0): 17%
- Quality criterion 7 (Lot 0): 10%
- Quality criterion 8 (Lot 0): 10%
Published award criteria (8)
- Quality criterion 1 (Lot 0): Q1. Safe, Compliant & High-Quality Care Delivery Explain your integrated approach to delivering safe, compliant, and high-quality care in an Extra Care setting. Your response must include: • Compliance with required contractual and CQC standards • Safeguarding systems - risk identification, escalation, and review processes including lesson learned • Moving and handling people - training, competency assessment and supervision • Medication management – training, competency assessment and supervision • Management of any accidents, incidents, near misses, fire safety, and lessons learned • Please provide an example of an incident and how your organisation dealt with or would deal with this and any lesson learned Word limit: 1500 words
- Quality criterion 2 (Lot 0): Q2. Person-Centred Care, Dignity, Outcomes & Tenant Experience Describe how you will ensure tenants consistently experience dignified, respectful, person-centred and strengths-based care. Your response must include: • How person-centred and strengths-based care is embedded in organisational culture, training, and daily practice • Supporting tenants with cognitive impairment, communication needs, sensory needs or fluctuating capacity • How outcomes are measured • How tenant experience is measured and improved (feedback, complaints, co-production) • A clear, plain English example which demonstrating the impact of person centre, strengths-based care Word limit: 1500 words
- Quality criterion 3 (Lot 0): Q3. Responsive, Resilient & Safe Service Operations in Extra Care Explain how you will deliver a responsive and resilient service that always maintains safety and continuity. Your response must include: • Business continuity planning if there are any service disruptions • Managing planned and unplanned care and support with an extra care scheme • Risk identification, mitigation, and resilience assurance • Clear description of emergency response processes (e.g. alarm activation, including night-time response) • Evidence from a previous incident (or what you would do) if there was an incident and how this led (or would lead to) service improvements Word limit: 1000 words
- Quality criterion 4 (Lot 0): Q4. Workforce Capability, Organisational Culture, Values & Partnership Working Describe how you will build and sustain a competent, confident workforce. Your response must include: • Recruitment, retention, and workforce planning strategy (including ensuring you have staff to meet current needs including changing or increasing needs) • Training, competency assurance and continuous development of staff • Culture and values of your organisation • Effective relationships and communication with the landlord, adult social care teams, health (including the mental health team) and other key stakeholders • Managing challenging needs and working collaboratively in the least restrictive way. This is to enable people to continue to live in their home in the extra care scheme for as long as possible (where safe to do so). Please provide an example of this • How does your organisations approach align to the Bromsgrove District Housing Trust Charter. Word limit: 1000 words
- Quality criterion 5 (Lot 0): Q5. Mobilisation, Service Delivery & TUPE Transition Explain how you will mobilise the service and work collaboratively with key partners to deliver an effective Extra Care service. Your response must include: • Mobilisation plan (including first 90 days, milestones, risks, dependencies) • Approach to TUPE transfer and staff engagement • Ensuring safe service commencement and continuity of care • Governance and communication with the landlord and adult social care and other key stakeholders • Managing shared responsibilities (e.g. building safety, accessibility) • Evidence from previous successful mobilisation of extra care or similar service Word limit: 1000 words
- Quality criterion 6 (Lot 0): Q6. Lived Experience & Everyday Care (People with lived experience of extra care evaluation question) We want to understand what it will feel like to live in an extra care scheme with care provided by your organisation. Please describe, in clear and plain English language, how you will make sure tenants feel safe, respected, and well cared for every day. Your response must include:: • What happens when a tenant needs help (for example, if they use an alarm or call for support, including at night) • How staff will treat tenants with kindness, dignity, and respect • How you will get to know each person and support their individual needs and preferences • How you will listen to tenants, their families and unpaid carers and make improvements based on feedback • An example of what good care will look and feel like in day-to-day life Please avoid jargon or technical language. If you use any abbreviations, please explain what they mean. Word limit: 1000 words
- Quality criterion 7 (Lot 0): Q7. Record Keeping and Information Management Describe how you will ensure high-quality information management and use data to improve outcomes for tenants. Your response must include: • Systems and processes for accurate, timely, and secure record keeping • Data governance, quality assurance, and audit arrangements • How information will be shared with Worcestershire County Council, housing providers, and health partners • How data is used to support decision-making, risk management, and continuous improvement • How you collect feedback from tenants, people receiving care and staff and report on outcomes • Evidence where your approach has improved outcomes in similar services Word limit: 1000 words
- Quality criterion 8 (Lot 0): Q8. Social Value Describe how you will deliver measurable social value through this contract. Your response must include: • Specific commitments to improving economic, social, and environmental wellbeing • Opportunities for local people (e.g. employment, apprenticeships, volunteering, support for people with lived experience) • How you will support Worcestershire’s priorities (e.g. carers, care leavers, local economy) • How outcomes will be measured, reported, and evidenced • Examples of social value delivered in similar services For more information about the Councils Social Value expectations, please refer to the Councils Social Value Guide for Suppliers or click on the weblink: Our commercial approach to Social Value | Worcestershire County Council Word limit: 1000 words
Conditions of participation1
- Condition of participationshortlisting
The Tenderers must provide:
- Confirmation of Care Quality Commission (CQC) registration and a rating of at least Good at the location they are making the application from;
- Confirmation that the Tenderer will obtain a CQC registration for Gilbert Court if awarded the contract.
Tenderers who do not meet these minimum requirements will be excluded from further evaluation and their Tender will not be considered further.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 27 Feb 2026, 09:59 GMT
- Last source update
- 1 Sept 2026, 10:45 BST
- Award evaluation window
- Submission end – 1 Aug 2026
- Authority reference
ASC26015- FTS notice number
2026/S 000-047599- Accelerated
- Light touch contract
- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-065ddfFind a Tender- Contract terms summary
This is detailed in the tender pack (Appendix 2 Indicative Contract).
Review and risk notes
- Risks
The Council has identified the following potential risks which could impact the satisfactory performance of the contract:
- Workforce availability and retention challenges within the care sector;
- Variability in demand and complexity of care requirements;
- Risks associated with mobilisation and transition from the incumbent provider, including TUPE;
- Dependency on effective integration with the housing provider and wider partners;
- Regulatory and compliance requirements;
- External economic and market conditions affecting service delivery.
These risks will be managed through contract management and ongoing performance monitoring. This list reflects known risks at the time of publication and is not exhaustive.
How it was run
Official noticeRun through: In-tend · Who buys & how to bid on In-tend
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
- Submission deadline
- 23 Jun 2026, 12:00 BST
- Clarification deadline
- 16 Jun 2026, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
27 Feb 2026 → 1 Sept 2026 · 10 dates- Planning notice published240 days ago27 Feb 2026, 09:59 GMT
- Market engagement225 days ago13 Mar 2026, 23:59 GMT
Please note: THIS IS NOT A CALL FOR COMPETITION
We are seeking to understand the capacity, innovation, and expertise within the market to deliver onsite extra care and the core services that will form this contract. By engaging with potential providers, we aim to shape a commissioning approach that is responsive, inclusive, and founded in real‑world insight.
The questionnaire can be downloaded by clicking "View Synopsis" or by going to the Clarifications tab on the project page at the following link: www.in-tendhost.co.uk/worcestershire/aspx/… ↗
Please send your response back via email to [email protected] by 4pm on 13 March 2026.
- Next notice expected208 days ago30 Mar 2026, 23:59 BST
- Tender notice published156 days ago22 May 2026, 10:40 BST
- Clarification questions by130 days ago16 Jun 2026, 23:59 BST
- Submission deadline124 days ago23 Jun 2026, 12:00 BST
- Assessment summaries sent95 days ago22 Jul 2026, 00:00 BST
- Award decision expected by84 days ago1 Aug 2026, 23:59 BST
- Contract starts54 days ago1 Sept 2026, 00:00 BST
- Latest notice published54 days ago1 Sept 2026, 10:45 BST
Notice history
12 events · 6 releases on Find a Tender · since 27 Feb 2026- Pipeline notice published27 Feb 2026, 09:59 GMTUK1
- Preliminary market engagement notice published27 Feb 2026, 10:05 GMTUK2
- Planned procurement notice published27 Feb 2026, 11:32 GMTUK3
- Procurement method changed27 Feb 2026, 11:32 GMT
- Deadline published: 27 Apr 2026, 12:00 BST27 Feb 2026, 11:32 GMT
- Tender notice published22 May 2026, 10:40 BSTUK4
- Status changed to active22 May 2026, 10:40 BST
- Deadline moved to 23 Jun 2026, 12:00 BST22 May 2026, 10:40 BST+57 days · was 27 Apr 2026, 12:00 BST
- Contract award notice published22 Jul 2026, 15:16 BSTUK6
- Status changed to complete22 Jul 2026, 15:16 BST
- Contract signature expected1 Aug 2026, 23:59 BSTscheduled
- Contract details notice published1 Sept 2026, 10:45 BSTUK7
Routine re-releases (6)
- 2026-02: 3 releases · 27 Feb 2026, 27 Feb 2026
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £2,821,0351 award exc. VAT
Bids received 87 from SMEs
Contracts signed 1latest 1 Sept 2026
| Awarded to | Value | Date | Status |
|---|---|---|---|
| CIVICARE CENTRAL LIMITED1 Sept 2026 – 31 Aug 2031 | £2,821,035 | 10 Jul 2026 | Awarded |
Contracts
ASC26015 Extra Care at Gilbert Court · CIVICARE CENTRAL LIMITED
- Signed
- 1 Sept 2026
- Value
- £2,821,035
- Period
- 1 Sept 2026 – 1 Sept 2031
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 8final-stage tenders · 14 at stage one | 7 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- CIVICARE CENTRAL LIMITEDAwarded supplier
Official documents & specifications (6)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender