Annual Support Service for the Complaints Case Management System

Official notice

Authority: Surrey County Council (Local council)

Below threshold - without competition

Sectors: Software Packages & ERP (48) Delivery: South East (UKJ)

Awarded value£92,750published contract · exc. VAT

Awarded 31 Mar 2025no call for competition

Awarded to ROL SOLUTIONS LTD

What is being bought

Published requirement description

The council wants to subscribe one year of support service with an option to extend for another year for CaseTracker.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: South East

48000000 Software package and information systems

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 31 Mar 2025, 17:52 BST
Last source update: 31 Mar 2025, 17:52 BST
FTS notice number: 2025/S 000-012103
Latest notice: Contract details notice (UK7)
Delivery area: South East (UKJ)
Official registry OCID: ocds-h6vhtk-04fae8 Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
31 Mar 2025, 17:52 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £92,7501 contract exc. VAT

Contracts signed 1latest 31 Mar 2025

Awarded to	Value	Date	Status
ROL SOLUTIONS LTD	£92,750 †	—	Awarded

Contracts

Contract 1 · ROL SOLUTIONS LTD
Signed
31 Mar 2025
Value
£92,750
Period
1 Apr 2025 – 31 Mar 2026 · up to 31 Mar 2027 with extensions
Status
active
Extensions
An option to extend for one year

Contracting authority & participating public bodies

Surrey County Council

Contracting authorityPublic authority - sub-central government GB-PPON: PWRH-8974-TNBV Woodhatch Place, 11 Cockshot Hill, Reigate, South East, RH2 8EFContact email

Bidders & participating suppliers

1 commercial party on the notice

ROL Solutions LtdAwarded supplierGB-COH: 03731519 The King Centre Main Street, Barleythorpe, Oakham, Rutland, East Midlands, LE15 7WDContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender31 Mar 2025, 17:52 BST