All Saints' Academy Cheltenham ~ IT & Network Services

Our Academy has excellent, modern facilities and a staff team who aim to provide a caring and enriching learning environment for all our students where their needs and personal growth are given utmost priority. Our purpose is to be a beacon of hope for our students, families and the local community. We are founded on Christian values in serving Cheltenham, Tewkesbury and the Diocese of Gloucester. We strive to give enjoyment in learning, instil a determination to achieve and succeed. We are one of the top two best performing non-selective secondary schools for overall GCSE performance in the town of Cheltenham and we have been for four years. We are also the top performing Christian non-selective secondary school in Gloucestershire. The Academy is looking for an IT service partner that can not only manage and support the IT network, both currently and in the future, but that also add value through proactive recommendations and enhancements that will support All Saints’ Academy’s strategy and growth. The aim is to support and enhance the current IT provision in school, both for academic and administrative purposes. Proven expertise in the proactive development of IT Systems in an Educational Environment is essential. The selected service provider shall be:

• Fully conversant with evolving legislation regarding the provision of IT & Network Services in a Secondary School environment
• Required to evidence their Quality Assurance and Security Systems
• Required to evidence their proposed Key Performance Indicator measures for the contract
• Required to periodically present performance reporting and systems development recommendations to Governors
• Qualified to provide advice and support School IT & Network Services Hardware & Software Procurement activities
• Experienced in Network design in a Secondary School environment
• Support all current and future School systems The contract will provide onsite support, including maintenance, currently on-site via the Network Manager and Support Technician located in school 5 days a week 52 weeks of the year. The Academy is receptive to proposals of alternative support models. Comprehensive off-site system support is required 24 hours a day, 7 days a week, and 365 days a year. Maintenance and System Development activities shall be undertaken outside the 190 academic term-time days to minimise any disruption to pupil education and teaching activities. The contract will commence on 1 January 2023 for an initial period of three years, ending 31 December 2025, with the opportunity to extend for a further period of up to two years at the discretion of the governing body. The contract will provide Technical Management and on-site technicians, to the School’s ICT Infrastructure, including:
• Full server support and monitoring
• Fully Managed Helpdesk with Remote Support
• Full workstation support, software support, hardware support and repairs
• Staff, Trustee’s and Student Network & email accounts and access setup and management.
• Proactive contract management to ensure best value for money across all areas of management systems and utilities.
• 24/7/365 network monitoring with call out and emergency 24/7/365 contact The contract will be monitored by School Senior Representatives. After the initial consultation and evaluation by the new contractor, regular fortnightly meetings will be held with the on-site Network Manager and support technician, to discuss day to day issues and actions taken and scheduled. TUPE will apply with regard to the Network Manager and Support Technician, currently employed for the provision of network services. Currently there are no technical staff in the LGPS Pension Scheme. See SQ document for more information.