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Find a TenderAwardedContract details notice
Published 22 Sept 2025, 15:30 BST

Official UK procurement notice

All-Age Technology Enabled Care Service

Official notice

Authority: London Borough of Barking and Dagenham (Local council)

Framework agreement2 lotsServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Radio, television, communication, telecommunication and related equipment (32)Installation services (except software) (51)IT Services & Software (72)
+1 moreHealth & Social Care (85)
 Delivery: London (UKI52)
Framework ceiling (notional)£11,735,000envelope for 2 lots · framework ceiling, not attributable revenue · 1 value update
Submissions closed 23 Jan 2026awarded 1 May 2026
Awarded to Alcove Limited, Care City Innovation C.I.C
Framework period 3 yrsends 30 Jun 2029 · up to 30 Jun 2031 with extensions · starts 1 Jul 2026

What is being bought2 lots · detail below

Published requirement description

The London Borough of Barking and Dagenham is commissioned an all-age

Technology Enabled Care service to support residents’ health, wellbeing and

social care needs. The service will be delivered via a hybrid model across two Lots

and will be provided by organisations that share our values and are committed to

high standards, innovation and continuous improvement.

Our vision is to give residents choice and control, keeping people safe and well at

home for as long as possible. TEC should help residents maintain their

independence, quality of life and connection to their communities, and be a routine

part of how social care support is planned and delivered

CPV: IT services: consulting, software development, Internet and support · Information systems or technology strategic review and planning services · Installation services (except software) · Social work and related services · System implementation planning services · Systems and technical consultancy services · Telecommunications equipment and supplies

How this framework works

From the published notice
Bids received
4 bids on the busiest of 2 lots · 2 suppliers appointed
Framework period
3 yrs · up to 5 yrs from 1 Jul 2026

Lots and requirements (2)Procurement structure

2 lots · all with a published value · same conditions of participation on every lot · evaluation weights differ by lot
Lot #1Core Service Provision & InnovationAwardedRenewal 3 yrsSMEVCSEPublished value£11,050,000

The source published no individual description for this lot.

Contract period: 1 Jul 2026 – 30 Jun 2029 (3 yrs) · up to 30 Jun 2031 with extensionsValue: £11,050,000 exc. VAT · £13,260,000 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Extensions: If both parties are content the contract can be extended by 2 (two) 12 (twelve) month periods for a total contract period of 5 (five) years in total.
32500000 Telecommunications equipment and supplies51000000 Installation services (except software)72000000 IT services: consulting, software development, Internet and support72220000 Systems and technical consultancy services85300000 Social work and related services
Pre-qualification & selection criteria (PQQ)2
Lot #2Change Management & InnovationAwardedRenewal 1 yr 6 moSMEVCSEPublished value£685,000

The source published no individual description for this lot.

Contract period: 1 Jul 2026 – 31 Dec 2027 (1 yr 6 mo) · up to 30 Jun 2029 with extensionsValue: £685,000 exc. VAT · £822,000 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Extensions: If both parties are content the contract can be extended by 18 (Eighteen) months for a total contract period of 3 (Three) years in total.
72222000 Information systems or technology strategic review and planning services72224100 System implementation planning services85300000 Social work and related services
Pre-qualification & selection criteria (PQQ)2

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lots publish different evaluation splits; there is no single procedure weighting.

LotQualityPriceSocial valueSplit
1 · Core Service Provision & Innovation60%30%10%
2 · Change Management & Innovation60%30%10%
Conditions of participation · identical on every lot2
What this means for your bid
  • Price carries 30 points on every lot: a 10% discount moves about 3 points.
  • “All-Age Technology Enabled Care Service” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Framework agreement
Who may use the vehicle
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
22 Sept 2025, 15:30 BST
Last source update
5 Oct 2026, 14:57 BST
Award evaluation window
Submission end – 16 Mar 2026
FTS notice number
2025/S 000-084030
Latest notice
Contract details notice (UK7)
Classification (CPV)
IT services: consulting, software development, Internet and supportInformation systems or technology strategic review and planning servicesInstallation services (except software)Social work and related servicesSystem implementation planning servicesSystems and technical consultancy servicesTelecommunications equipment and supplies
Delivery area
London (UKI52)
Official registry OCID
ocds-h6vhtk-059f4e Find a Tender

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Appointment period ends
23 Jan 2026, 12:00 GMT
Clarification deadline
16 Jan 2026, 12:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

lbbd.bravosolution.co.uk ↗

Timeline

22 Sept 2025 → 5 Oct 2026 · 10 dates
  1. Planning notice published389 days ago
    22 Sept 2025, 15:30 BST
  2. Market engagement344 days ago
    6 Nov 2025, 23:59 GMT

    Date: Thursday 6th November 2025

    Time: 15:00-16:30

    Format: Virtual (MS Teams - joining details issued to registered attendees)

    Invite brief:

    We are pleased to invite you to the second pre-market engagement session for the upcoming reprocurement of the Care Technology Service, with a specific focus on Lot 2: Change Management and Innovation Partner.

    This session will build on the insights and feedback gathered during our initial engagement, and will delve deeper into the role of the Strategic Transformation Partner. We aim to further explore how this partnership can support innovation, drive meaningful change, and deliver improved outcomes across the care technology landscape.

    Your continued input is invaluable in shaping a service that is both forward-thinking and responsive to the needs of our communities. We look forward to your participation and contributions.

    How to register

    Please register one or two attendees per organisation by Monday 1st November 2025 via:

    (subject: PME - All-Age Care Technology - Registration)

    Include: organisation name, contact details, Lot(s) of interest, intended delivery model (single supplier / consortium / Lot-specific), and any accessibility requirements.

  3. Tender notice published303 days ago
    17 Dec 2025, 16:16 GMT
  4. Clarification questions by273 days ago
    16 Jan 2026, 12:00 GMT
  5. Admission / appointment period ends266 days ago · period end, not a bid countdown
    23 Jan 2026, 12:00 GMT
  6. Award decision expected by214 days ago
    16 Mar 2026, 23:59 GMT
  7. Assessment summaries sent164 days ago
    6 May 2026, 00:00 BST
  8. Standstill ends148 days ago
    21 May 2026, 23:59 BST
  9. Contract starts108 days ago
    1 Jul 2026, 00:00 BST
  10. Latest notice published11 days ago
    5 Oct 2026, 14:57 BST

Notice history

14 events · 8 releases on Find a Tender · since 22 Sept 2025
  1. Preliminary market engagement notice published
    22 Sept 2025, 15:30 BST
    UK2
  2. Preliminary market engagement notice published
    23 Sept 2025, 10:04 BST
    UK2
  3. Preliminary market engagement notice published
    20 Oct 2025, 15:47 BST
    UK2
  4. Preliminary market engagement notice published
    22 Oct 2025, 12:05 BST
    UK2
  5. Preliminary market engagement notice published
    22 Oct 2025, 12:07 BST
    UK2
  6. Tender notice published
    17 Dec 2025, 16:16 GMT
    UK4
  7. Published value updated to £11,735,000
    17 Dec 2025, 16:16 GMT
    was £14,000,000
  8. Status changed to active
    17 Dec 2025, 16:16 GMT
  9. Procurement method changed
    17 Dec 2025, 16:16 GMT
  10. Deadline published: 23 Jan 2026, 12:00 GMT
    17 Dec 2025, 16:16 GMT
  11. Contract award notice published
    8 May 2026, 12:58 BST
    UK6
  12. Status changed to complete
    8 May 2026, 12:58 BST
  13. Contract signature expected
    1 Jun 2026, 23:59 BST
    scheduled
  14. Contract details notice published
    5 Oct 2026, 14:57 BST
    UK7
Published amendments (3)

Anticipated contract term amended from 5+2 to 3+2

Market engagement date amended from 29th October to 5th November at 15:00hrs

Market engagement date amended from 29th October to 6th November at 15:00hrs

Routine re-releases (8)
  • 2025-10: 3 releases · 20 Oct 2025, 22 Oct 2025
  • 2025-09: 2 releases · 22 Sept 2025, 23 Sept 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 21 award · see the list ↓
Bids received 4busiest of 2 lots
Contracts signed 1latest 1 Jun 2026
Awarded toValueDateStatus
Across several lots1 award
Alcove Limited, Care City Innovation C.I.CAll-Age Care Technology Service3 Aug 2026 – 2 Aug 2029 · up to 2 Aug 2031Extensions: At the descretion of the Council£4,003,0001 May 2026Awarded

Contracts

  • All-Age Care Technology Service · Alcove Limited, Care City Innovation C.I.C

    Signed
    1 Jun 2026
    Value
    £4,003,000
    Period
    3 Aug 2026 – 2 Aug 2029 · up to 2 Aug 2031 with extensions
    Status
    active
    Extensions
    At the descretion of the Council

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Core Service Provision & Innovation4final-stage tenders · 5 at stage one00—
2 · Change Management & Innovation4final-stage tenders · 5 at stage one00—

Contracting authority & participating public bodies

London Borough of Barking and Dagenham

Contracting authorityPublic authority - sub-central government GB-PPON: PPYP-9821-RZGJ Town Hall, Barking, London, IG11 7LUContact email

Framework contractors & participating bidders

2 commercial parties on the notice
  • Alcove LtdFramework contractorGB-COH: 09076735 2 Mayfly Way, Ardleigh, Colchester, Essex, East of England, CO7 7WXContact email
  • Care City Innovation C.I.CFramework contractorGB-COH: 11911171 Barking Enterprise Centre CIC, 50 Cambridge Road, Barking, Essex, London, IG11 8FGContact email

Official documents & specifications (8)

Official links; attachments are not copied

Notices published for this procedure